Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Dependable
on October 16, 2025
Posted by: Shick
from MO
Absolutely love the razr +, it's by far the best. This is my third Razr, well 4th technically if I include my original Razr from back in the good 'ol days.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 17, 2025
Hi Shick, We’re thrilled to hear you’re enjoying your phone, and we appreciate your loyalty to the Razr family! Thank you for sharing your feedback about the power button placement. We understand how that could be frustrating, and we’ll make sure to pass your input to our design team for consideration in future devices. We’re glad overall you’re having a great experience, and we appreciate you taking the time to share your thoughts! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
You've tried the rest, now try the best
on January 21, 2026
Posted by: Queue
from Los Angeles, CA
I've had this phone since release and I'm amazed how well it's held up.
Pros:
Outstanding camera quality. For the first time there's a device that extremely pockatable but also a very competitive camera. I've taken this camera on two trips and I'm in awe at results I've achieved.
Pros:
Outstanding camera quality. For the first time there's a device that extremely pockatable but also a very competitive camera. I've taken this camera on two trips and I'm in awe at results I've achieved.
Amazing battery : As I travel for work and leisure, I needed something that would last. This battery is phenomenal. From 6am to about 10pm, I'm still at about 45% battery with an average screen on time of 6 hours. Pair this with 67w charging, I've never had to worry about running out of juice
Gaming: This chip doesn't let up. It's perhaps the most efficient SOC on a foldable device. I experience no stutters or lag when playing heavy games like Blue Protocol or Genshin. The very nice thing is that while it does thermal throttle, either the chip or Moto software tunes it in a way you don't get degrading gaming experience. This also results in the phone not running too warm during the long gaming sessions.
Look and Feel: Moto nailed with material choices. It's very pleasant to hold and even better to look at. I can't tell you how many times I've has someone look at my phone as I go to pay and ask what kind of phone is that. The finishes add a very premium feel and in the course of ownership I have dropped the device (without a case) and the phone has held up very well albeit a few nicks and scratches.
Cons:
Software could better. One area I miss from another foldable device is the customization options. You're stuck with a lot of basic Android UI elements skinned with Moto-esque overlay. Unless you opt for a third party launcher, you aren't prevvy to all the various skins and font types. Also, let's get some live wallpaper or gif support on the cover screen.
Software could better. One area I miss from another foldable device is the customization options. You're stuck with a lot of basic Android UI elements skinned with Moto-esque overlay. Unless you opt for a third party launcher, you aren't prevvy to all the various skins and font types. Also, let's get some live wallpaper or gif support on the cover screen.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 22, 2026
Hi Queue, Thank you for sharing such a detailed review! We’re thrilled to hear how much you’re enjoying the camera, battery life, gaming performance, and overall design of your device. Your feedback on software customization and cover screen features is valuable, and we’ll make sure it’s shared with our team for consideration in future updates. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Why didn't I move from iPhone sooner!
on March 3, 2026
Posted by: bjoh
from Thousand Oaks, CA
I moved from an iPhone to the Razr about 3 weeks ago. The phone is very fast - every app and web browser pages load instantaneously. It is a very well made phone. I look forward to many years using this phone. Have made extensive use of the external display.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2026
Hi Bjoh, Thank you for sharing your experience! We’re thrilled to hear that your transition to the Razr has been smooth and that you’re enjoying the speed, build quality, and external display. We hope it continues to serve you well for many years to come, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Not reliable
on September 9, 2025
Posted by: Jay 66
I received this phone on August 19, 2025 and the screen turned white making it unusable on September 7, 2025. Have returned it now, doubt that I will trust it for a while when I get it back. Very disappointed. I have used only Motorola phones since 1992 bag phone. May have to find a new company to get phones from.
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi Jay 66, We’re very sorry to hear about the issue with your Razr 50 Ultra. Receiving a white screen so soon after purchase is understandably frustrating, especially given your long-standing loyalty to Motorola. Thank you for returning the device for service. We’re committed to resolving the issue and hope to restore your confidence in our products. If you need any help during the process, please don’t hesitate to contact us.
Written by a customer while visiting motorola.com
Customer Rating
5
Exterior screen is a game changer
on March 24, 2026
Posted by: Dave R
I have had dozens of phones and this is my third flip phone. I’ve also had a OnePlus foldable. Normally the flip phones I don’t love. This is the first one that I do love because of the excellent front facing screen. Being able to do most of my task on that front screen makes this phone enjoyable. I only open it when I really need to get into something. Plus, it is just super well built. My only complaint, and this is not a fault of the phone, is that there aren’t good cases for it. Either they fall off when the phone has folded, or they just interfere with the phones function and beauty.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Dave R, We’re thrilled to hear the exterior screen is making a big difference and that you’re enjoying the convenience and build quality of your flip phone. It’s great to know it’s enhancing your daily use and making the phone truly enjoyable. We appreciate your note about cases. Finding the right fit can be tricky, but your feedback helps us and others in the community. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome phone
on January 9, 2026
Posted by: jjarma2
from Kansas
I bought this when it first came out and I love this phone. I play games on it and see little battery drain and no overheating at all. The cameras are perfect and the AI features are so useful.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2026
Hi Jjarma2, Thank you for your positive feedback! We’re thrilled to hear that your phone is keeping up with your gaming and that the cameras and AI features are enhancing your experience. It’s great to know the performance and battery are meeting your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Go for another company
on March 2, 2026
Posted by: bewildered7462
from Los Angeles CA
USB 2.0 port kills this thing, not counting the weird proprietary-only fast charging and weak camera.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Hi Bewildered7462, Thank you for sharing your feedback. We’re sorry to hear about your experience with your Moto Razr Ultra, and we understand how frustrating it can be when charging and camera performance aren’t meeting expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Perfection
on October 7, 2025
Posted by: LeoCapCod
from Cape Cod
I just switched from a Galaxy s23 ultra to the Razr 2025 and I couldn't be happier. Yes the s23 ultra may be a more powerful and more sought after phone but I'm not a gaymer nor do I need all that hardware. I was looking for a phone with a larger screen without the bulk and this phone nailed it. There was a huge learning curve switching to this phone. I haven't had a flip phone since the original Razr back in the 90's. It was my first cell phone. The small outside screen is is a masterpiece. The phone is light, fits in your pocket, The only issue is battery life. Hopefully it will be addressed with the next system update. Extremely happy!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi LeoCapCod, Thank you so much for sharing your experience and for choosing the Moto Razr 2025! We’re thrilled to hear that it’s giving you the perfect balance of a large screen and a sleek, pocket-friendly design. It’s also great to know that the outside screen and overall feel of the phone are hitting the mark. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com