Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
Wanted to like, but...
on March 24, 2026
Posted by: P.H.
Good battery life, okay hardware, noticeable crease, and very mid camera.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi P.H., Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that the experience didn’t meet your expectations. We appreciate your comments regarding the camera performance, color consistency, and overall hardware feel, as these insights are very helpful for improving our products. We understand how important it is to have a reliable point-and-shoot camera and a seamless one-handed experience, especially with a flip design. Your observations about the crease visibility and hinge feel are also valuable, and we’ll be sure to pass them along to our team for further review. We’re glad you were able to notice some positives, such as the battery life and zoom capabilities, even though the overall experience didn’t fully meet your needs. If you decide to consider Motorola again in the future, we hope to provide a more refined experience. Thank you again for your honest feedback.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on September 14, 2025
Posted by: Alexgt
I didn't expect such a successful phone. Excellent sound via Bluetooth. Good camera. Excellent for selfies.
Response from motorola.comBy Mitch, Motorola Customer Care, September 15, 2025
Hi Alexgt, Thank you for sharing your experience with your new phone! We're glad to hear you’re enjoying the sound quality, camera, and selfie performance. It’s great to know the phone has exceeded your expectations. We truly appreciate your feedback and support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Waste of hard earned money
on April 5, 2026
Posted by: Rohs
I bought it 4 months ago, but suddenly a crease appeared on the screen and the very next day there was a huge black line on the display and the touch stopped working. This all was without any dropping or accidental pressure.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Rohs, We’re sorry to hear about what happened with your device. We'd like this to be checked. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
1
Sadly disappointed with Motorola
on December 8, 2025
Posted by: Alicat1210
I bought my razr several months ago with the best extended warranty which seemed to come with all the bells and whistles that could possibly cover it. The phone does not hold a day and a half charge, mind you I only use it for pleasure. It's claim to wonderful pictures is a lie. I treated my phone like a special treasure, don't forget they don't make protective covers for these things and oops after a bad day I dropped it. I found out my options were do without my phone for 10 days or get a refurbished phone to replace it. I paid a lot of money for a new phone getting a refurbished phone is not an option. All I can tell you is the only good thing about these phones is Gemini and I'm sure I can download him from play store. I have always been a die hard Motorola fan no matter what the critics say but after this experience I caution you to steer clear of these ridiculous flip phones no matter how awesome you think they look.
Response from motorola.comBy Mitch, Motorola Customer Care, December 9, 2025
Thank you for sharing your experience with us, Alicat1210. We're sorry to hear how things have gone. That’s not the kind of experience we want for anyone, especially someone who has supported Motorola for so long. We appreciate you taking the time to let us know what happened. Please do check the email that we have sent you, and we'll be assisting you from there.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible software
on March 3, 2026
Posted by: Over moto
from Pa
I want to love this phone so much but the Moto software that is on top of the android software is absolutely maddening!!! It feels like an untrained AI made the software… Nothing is Coherent, consistent, Intuitive… Why do we have multiple functions to be able to take a screenshot? Why aren’t they the same function?? Why can’t I turn an alarm off on the front screen???? Why do I wake up in the software doesn’t act the same way as when I went to sleep? Waking up and the whole phone is in magnifying mode, The inconsistency between the whole phones gestures is insane! I would never recommend this device to anyone. I don’t even understand how anyone over the age of 20 would be able to use this device in and it! I would never want to help someone trouble shoot this device because it Doesn’t have the same ui as a stock android so it’s impossible to get help. Every day a new bug is found! Like why is the Camera app not the same camera when I’m in my text messaging??? Like why is it gray washed out? It is just maddening how horrible the UI UX! I designed my own apps and I do a better job than this and I’ve only started developing apps two months ago!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your detailed feedback. We’re very sorry to hear that your experience with the Moto software has been frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
I should have stuck with my galaxy s22 ultra
on March 10, 2026
Posted by: Mack
Why do I need to enable nearby device permissions to use your stupid AI when I don't want to give it access to my nearby devices. You really think that's necessary. I can't even set it to vibrate instead of freaking ringing for my text messages. Your software sucks. Other than all that at least the phone looks nice and works in the most rudimentary and basic of ways. I can make and answer calls and sends texts. Yay. But I don't get notifications because for some reason having a vibrate mode and making that an easy setting to adjust is something that just slipped your minds huh? I can't just turn the volume down and put it in vibrate mode... I could puke with rage.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Mack, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating. We understand how important it is for basic functions like notifications and sound settings to work the way you expect. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Disappointing software
on August 19, 2025
Posted by: Ugh!
from Chicago, IL
Every day I have software glitches that Motorola has not fixed through their recommendations. The home lock screen doesn't keep my email widget from populating on a new page multiple times a day, still can't change my external screen apps or home screen to change the apps as it's frozen after adding a shortcut contact as one of those 4 apps and it disappeared. Tired of having to delete and install apps
Response from motorola.comBy Carlos, Motorola Customer Care, August 19, 2025
Hi Ugh!, We’re truly sorry to hear about the persistent software problems you’re experiencing with your Razr Ultra, and we understand how frustrating it must be to deal with daily glitches that impact usability. To better assist you, we have sent you and email. We'll be expecting for your response.
Written by a customer while visiting motorola.com
Customer Rating
2
Bad Bluetooth
on October 8, 2025
Posted by: Jlov
from Bixby, Ok
I bought this phone a few months ago. Normally I love Motorola, my last few phones I've stuck with them. This phone has so many issues. Bluetooth doesn't work until I reset my phone then it's good for a few days. A lot of times when I'm in a call people on the other end can't hear me. Reset my phone then it's good for awhile. This is my 3rd phone I've had and they all do it after awhile. Now I'm stuck with the phone cause I have had it so long
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 8, 2025
Hi Jlov, Thank you for sharing the steps you’ve taken and for your continued support of Motorola. We’re sorry to hear about the difficulties you’re experiencing with Bluetooth and call audio performance. We'd like this to be checked. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com