Customer reviews from jbl.com
JBL - TUNE 500 Wired On-Ear Headphones - Blue
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
22
4 Stars
9
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for JBL - TUNE 500 Wired On-Ear Headphones - Blue
Customer Rating
2
Good sound but can't be repaired
on November 16, 2021
Posted by: Josh73
from Budapest
Cable is very thin so it easy breaks inside! Tried to fix it which could not be done if the inside wires were not so insane thin. Cable replacement can' be done. (No JBL cable replacements) SAD! The headphone could be used for many more years otherwise :(
Response from jbl.comBy Iggy at Customer support, Iggy at Customer support, November 17, 2021
We appreciate it for taking the time to provide us with this review. We'll make sure to submit your feedback to the correct department. You may try returning the device in the store where you have purchased it, as long as it's still within the store's return period.
Written by a customer while visiting jbl.com
Customer Rating
5
Simply loved it
on October 4, 2021
Posted by: Mary75
from Miami, Fl.
I used in the computer and they are incredible!!!!
Written by a customer while visiting jbl.com
Customer Rating
2
Very uncomfortable to wear
on September 5, 2021
Posted by: lopy
from Georgia
I bought these a week ago and here is what I've come to so far:
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
Sound quality is mediocre, it has a lot of bass but it doesn't drown out the vocals or other instruments, volume is not that loud.
The worst part about these is how tight they are, the earpads are not that soft and make my ears hurt after just 5 to 10 minutes of usage. I wore these for about an hour and my ears were super red and were hurting so much.
Build quality is good, it looks stylish and doesnt feel like it's going to break if I stretch them too much.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, September 6, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Not Worth Buying
on March 13, 2021
Posted by: Klepes
from Greece
I Bought them a lot of months ago and already they started problems
1# : i need to have the cable in a weird way so i can listen with both sides
2# : they have distortion now in any browser so i cant watch or listen to anything would never recommend
1# : i need to have the cable in a weird way so i can listen with both sides
2# : they have distortion now in any browser so i cant watch or listen to anything would never recommend
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 15, 2021
That is not the experience we'd like you to have. Please contact our customer support so that we can work with you directly to do troubleshooting and to check your options if in case our troubleshooting steps don't fix the issue. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Çok kötü
on January 5, 2021
Posted by: emircan
Kulaklıktan ses gelmiyor ne ısırfım ne çarptım almayın aldırmayın
Response from jbl.comBy Leon at Customer Service, Customer Support, February 5, 2021
We're sorry to hear about what happened. here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
5
good
on December 26, 2020
Posted by: Suik Termo
from New York
epic really good i like the design and the experience with these headphones
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Cured my tinnitus
on December 25, 2020
Posted by: ToniF
from Cape Town South Africa
Received mine today as a Christmas gift. Used it immediately and was blown away by the bass! The best news however is that it cured my tinnitus!! Well done JBL...At 60 years of age I finally have found true love!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Greatest sound
on November 26, 2020
Posted by: Lejoni
from South Africa
Im happy this headphones they great sound quality is very good the pure bass they talking about is there no lies there. JBL know what they were doing when creating this headphones .thing is they painkful on the hear during long time use . If you want to hear that pure bass use laptop or computer etc they require power smartphones are not that strong push their full capabilities
I would recommend this to a friend!
Written by a customer while visiting jbl.com