Customer reviews from jbl.com
JBL - TUNE 500 Wired On-Ear Headphones - Blue
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
22
4 Stars
9
3 Stars
4
2 Stars
5
1 Star
9
79%of customers recommend this product.
(
26 out of
33)
Customer Reviews for JBL - TUNE 500 Wired On-Ear Headphones - Blue
Customer Rating
4
Refurbished? Yes!
on March 8, 2026
Posted by: Me hear
I bought a refurbished headphone and have no regrets: as far as I can determine, it is as good as new one in performance (important!) and looks (not so important).
Written by a customer while visiting jbl.com
Customer Rating
3
Ear cushions began to peal.
on June 27, 2025
Posted by: JohnIllinois
Audio quality was good for price point. My issue was only a few months after casual use the ear cushions began to peal the pleather top layer. I eventually got tired of that and disposed of them since I could not find replacements.
Response from jbl.comBy Customer Support, June 27, 2025
We appreciate your review. We are concerned to learn about the premature wear on the ear cushions. That is certainly not the durable experience we want our customers to have. We stand by our products and would like to make this right. Because the purchase was recent, we will gladly replace the entire unit free of charge. To further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
on May 18, 2025
Posted by: SimonSL
I got this product from my aunt 2 months ago it worked till today where all audio and everything just stopped I don't recommend this durablity of the headphones are terrible and I'd rather get different ones that actually work for long period of time.
Response from jbl.comBy Customer Support, May 20, 2025
Thanks for your feedback. Please try to use a different source device. Flex the wire where it joins with the source device. If any sound is heard, this means that the wire is bad. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 500. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
pretty good...
on January 22, 2023
Posted by: Chris6
These are really nice on-ear phones. On the plus side they have good sound, light weight, durability. What was that about the flat cord not tangling? Ha. No. Its like the cord wants to tie itself in knots. After months of use it still does not lay flat.
By Customer Support, January 23, 2023
We appreciate your feedback on our JBL Tune 500 Headphones. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tune 500
on February 20, 2022
Posted by: Dr Bob13
These are great headphones. I use them for seminars and podcasts.
Written by a customer while visiting jbl.com
Customer Rating
4
Good sound, short cord
on January 30, 2022
Posted by: JohnIL
from Rockford,IL
For an inexpensive headphone these sound pretty balanced. Less impressed with the inline remote which does little since it cannot adjust volume. Personally, I could have used a bit more cable length too.
Written by a customer while visiting jbl.com
Customer Rating
4
Great headphones
on December 15, 2021
Posted by: Homienando
from Pasadena, CA
Great sound, great price. The only downfall is the foam that easily falls off in my son's backpack. They constantly have to re-fit them onto the headset. I'm going to have to purchase a case in order to avoid that.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tune 500
on December 13, 2021
Posted by: Linnette
from Bronx NY
I bought this headphones for me and I loves them..
Written by a customer while visiting jbl.com