Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
High quality sound, some minor inconveniences
on October 21, 2023
Posted by: JT67
Gender:Male
Length of ownership:1 month
I have had this set of headphones for 2 weeks now. I have owned two previous Bose QCs, and Bose wired noise canceling (NC) earbuds so have good comparative experience with Bose products. Out of the box these headphones have the premium quality expected from Bose. The travel case supplied is on the large side, very protective but the phones fold flat within it, so still highly portable. The set up is through the app, therefore it is important to know you have access to the app with an appropriate device before buying. The headphones wear very nicely with very soft ear cushioning. I have only worn them for 1-2 hours at a stretch so far but they have proved comfortable for those periods. They are somewhat heavy and I feel some pressure downwards on my ears. As said up to 2 hours listening does not cause a problem for me, but this may be different after longer periods of wear.
Charging and set up was very easy, with the 'phones immediately pairing to both my iphone and ipad. Switching listening between the two devices is seamless, however the two control buttons on the headset are easy to mix up in operation. The touch slide volume works very well and is intuitive. Moving onto sound there are three NC modes, regular, transparent and immersive. The regular NC mode is excellent, and as evidenced by the marked difference heard when switching to transparent mode. In contrast, immersive mode did not seem to be very different to regular NC, but I have just been listening to music thus far. Perhaps watching a movie may better bring out the qualities of this mode. Music audio quality is high with very clear reproduction and an overall clean, bright sound. The app allows control of bass and treble to further refine the sound quality to one's individual preference. For an NC headset the sound quality overall is excellent. To me the real test to come will be when I take these on a long haul flight next month, and I'll update the review after if I can. So far I am very pleased, and the sound quality easily overcomes the minor imperfections.
Charging and set up was very easy, with the 'phones immediately pairing to both my iphone and ipad. Switching listening between the two devices is seamless, however the two control buttons on the headset are easy to mix up in operation. The touch slide volume works very well and is intuitive. Moving onto sound there are three NC modes, regular, transparent and immersive. The regular NC mode is excellent, and as evidenced by the marked difference heard when switching to transparent mode. In contrast, immersive mode did not seem to be very different to regular NC, but I have just been listening to music thus far. Perhaps watching a movie may better bring out the qualities of this mode. Music audio quality is high with very clear reproduction and an overall clean, bright sound. The app allows control of bass and treble to further refine the sound quality to one's individual preference. For an NC headset the sound quality overall is excellent. To me the real test to come will be when I take these on a long haul flight next month, and I'll update the review after if I can. So far I am very pleased, and the sound quality easily overcomes the minor imperfections.
Written by a customer while visiting bose.com
Customer Rating
5
Top Tier Premium Headphones!
on October 21, 2023
Posted by: Frantan74
Gender:Male
Length of ownership:1 week
Just a little background about me first. I'm a consumer who enjoys a clean and balanced sound stage (no over exaggerated lows mids or highs) when using over ear headphones or in ear buds for the purpose of enjoying different genre's of music. I listen to music often at home, while traveling, and when I'm at work. I'm not specifically an audiophile but one can enjoy a great sounding headphone with amazing features! The new Bose QC Ultra's is now my new favorite headphones.
Let me explain why...
Upon unboxing you're immediately drawn to the exceptional quality of the case that houses the QC Ultra's. The white smoke color in this headphone looks stunning and premium in appearance. They feel light and comfortable upon trying them on. The leather on the headband and over ear cups are thick and feel plush and can be worn for hours without feeling fatigued. I work in a laboratory setting and I've worn them for 4 to 5 hours at a time and never felt the headband pinching around my ears as well as never feeling sweaty with them on for hours.
Upon unboxing you're immediately drawn to the exceptional quality of the case that houses the QC Ultra's. The white smoke color in this headphone looks stunning and premium in appearance. They feel light and comfortable upon trying them on. The leather on the headband and over ear cups are thick and feel plush and can be worn for hours without feeling fatigued. I work in a laboratory setting and I've worn them for 4 to 5 hours at a time and never felt the headband pinching around my ears as well as never feeling sweaty with them on for hours.
Now for the sound stage and features...
So with every sense of the word phenomenal... I really think Bose hit the nail dead on with the QC Ultra's in my opinion. Once connected via wireless Bluetooth I started listening to various genre’s of music that I enjoy listening to from Rock (Foo Fighters) , Rap (Dre, Snoop, Eminem), Reggae (Bob Marley), R&B, Jazz, Metal (Metallica), and hits from the 80’s to the present day. The initial sound out of the box seems neutral and clean with a precise and pronounced separation. There is an option to adjust a basic EQ setting within the Bose app to your sound preference if you prefer a bump or distinction to your lows, mids or highs.
So with every sense of the word phenomenal... I really think Bose hit the nail dead on with the QC Ultra's in my opinion. Once connected via wireless Bluetooth I started listening to various genre’s of music that I enjoy listening to from Rock (Foo Fighters) , Rap (Dre, Snoop, Eminem), Reggae (Bob Marley), R&B, Jazz, Metal (Metallica), and hits from the 80’s to the present day. The initial sound out of the box seems neutral and clean with a precise and pronounced separation. There is an option to adjust a basic EQ setting within the Bose app to your sound preference if you prefer a bump or distinction to your lows, mids or highs.
The noise cancellation in the QC Ultra headphones are in the elite/god tier noise cancelling category as they are superior to my Sony XM's, Beats, or Apple air pod pro 2nd gen. They just seem to block out external sound the best in comparison to the other headphones I own when I want to drown out the environment around me! There was two additional features that truly surprised me... First , the immersive audio is amazing to hear and experience with every genre of music I listened. It made me hear my music in a way that resembled a concert or live experience bringing the music to life. It’s the only way I prefer to listen to music when using the QC Ultra’s. 2nd, the transparency mode or what Bose calls awareness mode is very good and is on even ground with the AirPod Pro which for several years had the best transparency feature. The awareness mode in the QC Ultra’s sound balanced and natural while listening to the external environment around me or carrying a conversation while using them.
Just a couple of minor cons for me…
Since I prefer to use them with immersive audio in use, this feature does drain the battery a bit faster as I’m able to use them on and off at home and work for a couple of days before needing to top of with a recharge. Bose claims approx 18 hrs which is respectable and that is roughly about the same amount of hours I was able to obtain before needing a recharge. It would have been amazing to get another 8 to 10 hrs of battery life while using immersive audio. Also, there are times I’m unable to physically answer a call or play and pause a track since it requires to physically press a button within the headphones. I work in a laboratory while wearing a lab coat, face shield and gloves and my only option is to remove one glove to use the headphones if I’m interrupted while working. It would be a game changer if Bose added a basic gesture or voice recognition feature to pause/play music or answer/end a call hands free as a future feature.
Since I prefer to use them with immersive audio in use, this feature does drain the battery a bit faster as I’m able to use them on and off at home and work for a couple of days before needing to top of with a recharge. Bose claims approx 18 hrs which is respectable and that is roughly about the same amount of hours I was able to obtain before needing a recharge. It would have been amazing to get another 8 to 10 hrs of battery life while using immersive audio. Also, there are times I’m unable to physically answer a call or play and pause a track since it requires to physically press a button within the headphones. I work in a laboratory while wearing a lab coat, face shield and gloves and my only option is to remove one glove to use the headphones if I’m interrupted while working. It would be a game changer if Bose added a basic gesture or voice recognition feature to pause/play music or answer/end a call hands free as a future feature.
Overall impression…
The QC Ultra’s are very impressive in every aspect with premium sound and top tier level features! They feel comfortable and look sleek with a high end quality build. Bose has a winner with the release of the QC Ultra’s and I’ll be happily using and endorsing them to family and friends who are looking for a premium headphone! You cannot go wrong with these…. Breathtaking immersive audio sound with top tier noise cancelling and transparency/awareness features! My collection of headphones have grown and these will be the ones I’ll be reaching for the most! Great job Bose!
The QC Ultra’s are very impressive in every aspect with premium sound and top tier level features! They feel comfortable and look sleek with a high end quality build. Bose has a winner with the release of the QC Ultra’s and I’ll be happily using and endorsing them to family and friends who are looking for a premium headphone! You cannot go wrong with these…. Breathtaking immersive audio sound with top tier noise cancelling and transparency/awareness features! My collection of headphones have grown and these will be the ones I’ll be reaching for the most! Great job Bose!
Written by a customer while visiting bose.com
Customer Rating
3
Unable to register new headphones
on October 21, 2023
Posted by: Shanew29
They sound good, however I received them today and upon attempting to register them for the warranty I am unable to. This is a known glitch shall this persist I will be returning them.
Response from bose.comBy Matt, October 22, 2023
Hello, it's great to hear you feel that these sound great. It is unusual to hear that you can't register these. You can do this at Bose.com. You can find further help at Bose.com/support.
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
100% Recommend!!
on October 21, 2023
Posted by: koko
These are definitely the best headphones i’ve used! The Noise Cancellation is crazy good, I literally can’t hear a thing! The app is very helpful, being able to change My Mode is so convenient! ( aware & music are my favorite modes!) Plus you can adjust the EQ on the headphones (bass, mid, and treble). p.s the bass sounds so good. Overall, the headphones are comfortable, easy to use/ navigate, sounds very clear, great features, and is definitely worth the $$$!
Written by a customer while visiting bose.com
Customer Rating
5
OUT OF THIS WORLD
on October 21, 2023
Posted by: chelewing
Gender:Male
Length of ownership:1 week
I got the headphones about a week ago...the audio quality is so superior, hard to compare with any other headphones, even older models. The noise cancelling is very good, better than the 700's really comfortable and smaller travel case to take them everywhere
Written by a customer while visiting bose.com
Customer Rating
5
Another Homerun!
on October 21, 2023
Posted by: Chris L
Gender:Male
Length of ownership:1 week
Bose has done it again! The design and look of the Quiet Comfort Ultra Headphones are perhaps the most aesthetically pleasing of any of the long line of Bose over the ear products. The fit is comfortable and the headphones are so light that it does not feel like you have them on. You have to spend some time with these headphones to find the sound that works for you. The immersive audio adds a dynamic that makes the headphones practical for every day use and provides a level of noise cancelling never seen before from Bose headphones. However it does take some trial and error to find what sound works for you and the environment that you are listening in. Battery life is outstanding and a massive surprise compared to some other Bose products like the Bose Sport Open Buds. The Bose Music app allows you to control the functionality and make adjustments on the fly. Overall these are next generation headphones that fit the narrative of everyday life in 2023 while providing the comfort and high quality that you expect from Bose. Do spend some time with these headphones to get to know them and to get exactly what you want!
Written by a customer while visiting bose.com
Customer Rating
5
A Transformative Experience
on October 21, 2023
Posted by: Sleazie
Gender:Male
Length of ownership:1 week
I love sound and technological innovations small and large because greatness isn’t in just one thing… it’s in everything even the ordinary. And I am truly honored to have this opportunity to review such a breakthrough product on so many levels. A true game changer.
Phenomenal Sound Quality
True immersion personified and I love being able to toggle between all three settings from immersion to quiet to awake and I love how when you take the QC ULTRAS off of your head they pause where you left off and start back playing where they were when you took them off when you place them back on your ears. Love how you can push the headset on and off so easily. This is hands down the most comfortable and sleekest headset I’ve ever owned and the performance I’ve ever owned and the performance and technological advances are out of this world combined with a simplistic yet sophisticated user friendly usability.
If you want a head turning headset with stellar performance and daily use greatness than look no further than the QC ULTRAS.
Cormfort is pillow soft to your ears to the point you don’t want to take them off in a good way.
Ears aren’t encumbered in anyway.
QC ULTRAS are a complete game changer and a must have for sound aficionados.
QC ULTRAS gives you a front row seat why evolution is necessary in all facets of life if you are in the pursuit of true undeniable greatness… this headset is in my opinion epitomizes Bose’s exemplary sound quality and is their crowning achievement to date.
Wore the QC ULTRAS for like two hours straight and felt like I never had anything on my ears at all even though I know for certain I did and since then I’ve worn them multiple times for even longer and feel like I could wear them 10 hours straight easy with little to no ear fatigue along with the lightness of the headset itself.
Did a light workout with the QC ULTRAS and the performance was stellar and I felt zoned in on my workout in a real way but where the QC ULTRAS truly excel is in leisure and wearing walking around all day or laying down all day.
The aware setting is out of this world game changing.
I can hear the wind blowing, my portable electric air pump pumping my tire and I just had a full conversation in Walmart at Customer Service about electric cars and gasoline cars… the funny thing about it is the attendant was initially like you can’t even hear us can you sit and I was like these the new Bose QC ULTRAS so I can hear everything y’all saying… and to be able to say that out loud is a game changer in and of itself and was just unreal because I really could hear everything they were saying.
It’s even clearer for me now after my third ownership of a Bose product why Bose is the best in the sound game in my opinion.
I was able to talk to two people at once and fully engage with them in their conversation and add to it all while getting my customer service needs meet and all while still listening to music… Now that’s dope and something that a person like myself who highly values portability and versatility doesn’t take for granted.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome.
on October 21, 2023
Posted by: Bert
Gender:Male
Length of ownership:1 week
The headphones are awesome. They feel and look premium but are also lightweight. The addition of “Immersive Audio” is what makes these headphones stand out from its predecessors. I definitely keep Immersive audio on to “Still”. The noise cancellation sounds great and sounds like it got improved too. The microphone also got improvements, the mics pick up audio better than the older headphones so just in case whenever I have to pick up a call I know the other person won’t have trouble hearing me. The battery life is improved . Since these I are my daily headphones, I don’t always find myself running out of battery throughout the day. The thing that also feels like that helps out with battery life is new feature that was added. When taking off the headphones while listening to music or watching a video, it’ll pause whatever is playing and resumes once the headphones sense you have them back on. If you happen to use your Bose QC as a wired headset for your ps4 or ps5 using the QC25 Android cable, audio works but the mic doesn’t. I tried it multiple times but no luck. Overall these headphones are a big step up if you have an older pair such as the QC35 or the QC45.
Written by a customer while visiting bose.com