Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Sounds great!
on March 19, 2026
Posted by: Nick
Gender:Male
Length of ownership:3 months
Excellent noise cancelling, great sound, and the immersive audio gives music a very full feel.
Written by a customer while visiting bose.com
Customer Rating
5
Sound quality
on February 27, 2026
Posted by: DennisJamesMoy29
Gender:Male
Length of ownership:1 week
It's good for both rock and roll and kpop music especially in the basslines
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for every occasion
on February 26, 2026
Posted by: GAR78
Best sound ever. Super comfy and Batery is excellent.
Written by a customer while visiting bose.com
Customer Rating
2
They sometimes work
on February 24, 2026
Posted by: jennypoo92
When they work, they're fine, but they never want to connect to my phone, and they come with zero instructions
Response from bose.comBy Customer Support, February 24, 2026
Hello, Jenny! Thank you so much for reaching out to us. We’re truly sorry to hear that you’re having trouble connecting your QuietComfort Ultra Headphones (2nd Gen) to your phones. We completely understand how frustrating that can be, especially when the headphones work perfectly once connected but struggle to pair consistently, and when there were no printed instructions included in the box. Furthermore, we’re here to help make this easier for you.
To guide you through the setup, here is the official Owner’s Guide (PDF) for your QuietComfort Ultra Headphones (2nd Gen)
https://bose.life/4rA4A8G
Please refer to Page 27 of the manual, which provides step‑by‑step instructions on how to connect the headphones to your mobile phones.
Cedrick - Customer Support
To guide you through the setup, here is the official Owner’s Guide (PDF) for your QuietComfort Ultra Headphones (2nd Gen)
https://bose.life/4rA4A8G
Please refer to Page 27 of the manual, which provides step‑by‑step instructions on how to connect the headphones to your mobile phones.
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable
on February 23, 2026
Posted by: Hda
I used this on my most recent flight and they were comfortable with my neck pillow. Wish the ear cups were just a bit bigger
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful, comfy & great immersion music feature!
on February 15, 2026
Posted by: Leslie
Gender:Female
So comfortable, amazing noise cancellation and immersion music feature! Love the deep plum color and that the case matches it. It’s very sleek and slim. Looking forward to taking this with me on vacation.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product
on February 6, 2026
Posted by: Pill 2027
Gender:Female
Length of ownership:1 month
The sound is absolutely amazing. Also the quiet option. Will be a great feature when I fly with crying babies on board.
Written by a customer while visiting bose.com
Customer Rating
5
Sound is amazing
on February 6, 2026
Posted by: Rosie
Gender:Female
Length of ownership:1 week
These are my second pair and I love love love them
Written by a customer while visiting bose.com