Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Sound
on November 14, 2023
Posted by: Trump
Length of ownership:1 month
Love The Product Great Sound quality 👌 Great Price
Written by a customer while visiting bose.com
Customer Rating
4
Comfort with excellent sound & noise cancellation
on November 11, 2023
Posted by: Rojma
Gender:Male
Length of ownership:1 month
I am the owner of some Bose QuietComfort Earbuds which I loved. My wife has some Bose QuietComfort Headphones which she loves, and after trying her headphones out I decided I wanted to get some headphones for myself for the better sound and noise cancelation that headphones have over earbuds. After all, earbuds will never be able to match headphones. Since both my wife and I had a great experience with Bose products, I decided to go with the Bose QuietComfort Ultra Headphones.
The Bose QuietComfort Ultra Headphones come in a nice little case. The headphones fold up to a more compact size so that they fit in the case. The case has molding in the inside that helps guide placing the headphones in the case properly. This was a bit different than my wife's older Bose Headphones where the case doesn't have molding so it's sometimes hard to figure out how exactly the headphones are supposed to go in the case. My wife actually prefers the case without molding because it lets her place her headphones in the case in any direction that fits, but for me the guide helped me figure out how to get the headphones in the case.
The headphones also come with a short USB C cable and traditional male to male headphone cable. The optional detachable headphone cable is nice because it means you doesn't always have to have a dangling headphone cable but also gives you the option to connect to a wired headphone device if needed (for example if the device has no Bluetooth). The headphones have USB C connectivity which is nice. This is an upgrade from my wife's older Bose headphones which had a micro-USB connection. It's nice to standardize all devices to USB C charging cables. While charging, the headphones will show a steady amber light. Once fully charged, the light turns to green, letting you easily know when its fully charged. For a more accurate reading, you can also look at charging levels in the Bose Music app (more on this later).
I connected my new Bose QuietComfort Ultra Headphones to both my iPhone 13 and iPad Air (4th generation) via Bluetooth (more on this later) and gave them a try with some various music tracks and YouTube video content. The sound was fantastic, much better than my Bose QuietComfort Earbuds (which also has fantastic sound). The headphones have great bass. Bose has a Bose Music app for the iPhone which you can customize the sound settings via an equalizer. This allows you to customize the sound to your preference.
Regarding the noise cancellation, the Bose QuietComfort Ultra Headphones really shine. I tested them in several different scenarios including:
1) Mowing the lawn on a riding tractor
2) Next to a very loud gas power generator for some soccer field lights
3) In an airplane
4) At the gym
2) Next to a very loud gas power generator for some soccer field lights
3) In an airplane
4) At the gym
In every instance, the headphones almost entirely cancelled out the outside noise allowing me to fully hear and enjoy the music or content I was listening to. In the case of using them on an airplane, I watched a movie on my iPad and it completely cut out the airplane/engine noise allowing me to fully hear the dialog in the movie. I was most impressed when it cut out the noise to a gas-powered generator that I was sitting next to while watching my son's soccer practice. The generator powered lights for a soccer field where my son practices at night. Absolutely the best noise cancelling that I have ever experienced, surpassing my Bose QuietComfort Earbuds (which again also have very good noise cancelling).
There are several noise cancelling options in the Bose Music app that allows you to set different levels of noise cancellation. I tended to almost always use the highest level as the whole purpose to allow me to full immerse myself in the music, movie, or content that I was listening to. I imagine that you could use some of the lower levels of noise cancellation if you needed to hear some of your surroundings, but I found myself just taking the headphones off of one of my ears for those situations (probably just my own personal habit).
The one big difference between my Bose QuietComfort Ultra Headphones and my wife's normal Bose QuietComfort Headphones when it came to sound is that the Ultra headphones have an additional mode called Immersive Audio. The feature does add a little more umph to the sound and was cool but ultimately for me it wasn't that big of a feature. I almost found it more gimmicky than anything else. I definitely wouldn't count on just this one feature to upgrade from a normal Bose QuietComfort Headphones to Bose QuietComfort Ultra Headphones. Cool feature, but I wouldn't say it's a must have.
The Bose QuietComfort Ultra Headphones themselves are very comfortable to wear. I never felt any unusual strain. The ear padding was very comfortable and really kept the sound in the headphones. You can easily adjust them to fit your head. By comparison, I also find my Bose QuietComfort Earbuds very comfortable, but if I had to choose between the two for comfort, I would have to pick the Bose QuietComfort Earbuds. The earbuds have almost absolutely no weight and fit comfortably in your ears. If I wanted to wear something while trying to lay down, I would probably pick the earbuds over the headphones. This isn't to say that they headphones aren't comfortable - they are just bulkier and therefore not as comfortable as the earbuds. It's just the nature of the beast in each instance and you use the appropriate one for whatever scenario you find its best for.
Despite the great features of the headphones themselves, I did have some issues with the headphones:
1) The experience connecting to Bluetooth on my iPhone and iPad via the Bose Music app isn't very good. It's very hit and miss. It mostly connects to the Bluetooth on the devices without issue, but for some reason the Bose Music app doesn't always see the device, even though it's connected to Bluetooth and the headphones work with the device. First time setup especially was a pain and took several tries of pairing and unpairing with Bluetooth to get things to work. I have the same problem with my Bose QuietComfort Earbuds so this isn't a problem with just the Bose QuietComfort Ultra Headphones. It seems to be a problem with the Bose Music app on iOS devices.
2) The headphones have a feature where it can connect to multiple devices at the same time. I'm not sure not sure why you would want to listen to different audio sources at the same time, but I found it annoying. It always seemed to initially play audio from the device that I currently wasn't using (which was usually across the house - although on that note the headphones do have very good Bluetooth range). Thankfully though you can turn this feature off in the Bose Music app.
3) Another feature is that content stops playing if you remove the headphones. In theory this sounds like it makes sense, and it sometimes does make sense, but sometimes if I just needed to listen to something externally for a second, I would remove just one of the earpieces and it would stop the content when I didn't necessarily want it to stop. Thankfully this is also a feature that can be configured via the Bose Music app.
4) The lack of physical buttons on the device. I tend to like physical buttons to control functions and don't like to use gestures (mainly because I forget what gestures do what). The headphones only has two buttons, and they aren't labeled so I forget what button does what. Volume is controlled by sliding your finger on the side of one of the earpieces. I usually forget which side and have to "hunt" for where the volume control is located. Thankfully it does have a ridge to help identify the area to control the volume, but I am always having to hunt for the ridge. I honestly have no idea how to control Next/Previous/Play-Pause and find myself just using the controls on the iPhone/iPad instead. My wife's normal Bose QuietComfort Headphones has five clearly labeled buttons which I like a lot more. It seems Bose went with the minimalist design for the Bose QuietComfort Ultra Headphones to make the headphones look "pretty" instead of the more functional design of including clearly labeled buttons. Some may be a fan of the minimalist design, but I am a fan of clearly labeled buttons.
5) When I used the headphones for several hours straight, mainly on a long red eye airplane trip where I was playing no content and just wanted to cut out the airplane noise and have some quite while I tried to sleep, my ears started to get uncomfortable with the noise cancellation. It wasn't a physical discomfort from wearing the headphones - the headphones themselves are very comfortable to wear. It was more like my brain and ears felt like there was something off with not hearing any natural noises and so it started to become uncomfortable. I had to take the headphones off and just hear things to get back to a comfortable state. This may just be a testament of how good the noise cancelling is on these headphones that it almost does too good of a job. Using them without actually listening to content leads to an almost unnatural quite state. This is an instance where I may have opted to use one of the noise cancelling headphones levels that wasn't quite as good at noise cancelling, but I didn't think of it at the time.
Ultimately, I would strongly recommend these headphones. I know I pointed out several things I didn't like about the headphones, but at the end of the day these are minor issues (some which hopefully will be fixed with future updates such as the Bose Music app connectivity issues) when compared to how awesome the sound and noise cancellation are on these headphones and how comfortable they are. I deducted one star for the minor issues, but if they at the very least fixed the app connectivity issues, I would probably give it five stars and could easily ignore the other issues I had.
Written by a customer while visiting bose.com
Customer Rating
5
Next Level Noise cancellation for Frequent Flier
on November 11, 2023
Posted by: ILreviewer
I am a traveling consultant that is on the road every other week if not every week. For me, noise cancellation and comfort is primary concern as I am spending about 8 hours on a plane a week. The other guys used to be my go-to with their folding design and excellent noise cancelling but I always missed the amazing comfort of my Bose QC35. I finally got both comfort and noise cancelling performance with the Bose QuiteComfort Ultra. Sound quality was amazing especially when using Spatial Audio but it’s not for every kind of audio input. I have yet to figure out when to turn it on vs. off for better sound but I am starting to get better. I also love that these fold away in a case which is essential to be able to keep these tucked away in my already full backpack. I look forward to using these for many many years to come and have replaced my standard set of noise cancelling headphones in my backpack.
Written by a customer while visiting bose.com
Customer Rating
4
Pretty good, but wouldn't purchase again
on November 9, 2023
Posted by: Dangerman
Gender:Male
Length of ownership:1 month
I find these Bose headphones to deliver exceptional music quality in a nice looking headphone that is nice for travel. I find these attributes very valuable for headphones. However, I have several big complaints the headphones. I find the headphones to get hot when wearing them for even for one hour. I also found my ears were a bit sore from wearing them which makes it hard to use for long travel. Finally, I learned the hard way that charging while using the headphones is not possible, so they must be off to recharge the battery. I wish these areas could be improved so I could better enjoy these headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Great Noise Cancelling with warm, natural Sound
on November 9, 2023
Posted by: smoon4
Gender:Male
Length of ownership:1 month
Overall, the design is more compact and more streamlined, the new clean hinge design. It gives a light but sturdy feel and adjusts the position quickly. The pressure on the top and ear pads is just right and conceals ears fully. The sound is warm-natural, great for jazz and vocal music, and gives plenty of bass that can be adjusted through the EQ setting in the BOSE App. With a BT5.3, it can hold up to 8 devices. From my test with four different sources, there was no issue with switching on to others. It shows a noticeable operation range, working through the whole house (about 1200 Sq ft). No sound or connection breakages were noticed. The sound setting mode is similar to others: quiet, aware, and immersive. The immersive way gives a more focused and loud sound. The noise cancellation is on the top tier, and there are no complaints about listening conditions. The control is more intuitive and provides detailed customization. It gives a more straightforward way to control a single touch and sliding finger to adjust volumes and assign a customer function. It is a slim design with user experience in mind, A.K.A “ease of use,” with a natural sound focusing on the vocal and top tier ANC (noise canceling), so there is no doubt that it is one of the best travel companions.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing Sound Technology
on November 9, 2023
Posted by: Jgohil
Gender:Male
Length of ownership:1 month
I've had these headphones for about a week but I wasn't impressed with them as another pair I own. Technologically they are amazing. I took these to the office and really noticed the amazing features. In quiet mode I thought it wasn't all that great until I took the headphones off and realized all the background noise I was able to hear. The air conditioner, people typing, paper shuffling around, etc. It was fantastic! Plus they are probably one of the most comfortable pair of over the ear headphones I have worn. I wore them all day at work and barely noticed them. Not to mention that they were at 60% battery life and they lasted through a full day of music, podcasts, and conference calls. The immersive sound is really incredible and the different settings are great. The Bose app could be a little better designed but it's pretty straight forward. I love the ability to connect it to multiple devices at once. That really came in handy at the office when I was able to connect it to my phone for music and my laptop for calls. Sounds quality is obviously exceptional. It's a Bose and they don't disappoint. My only gripe would be the price point. I have another morbid confectionery branded pair where I feel the sound is as good if not slightly better with bass. If you have the money definitely snag these for the technology alone. I am still very satisfied. After all, they're Bose.
Written by a customer while visiting bose.com
Customer Rating
4
Wonderful sound and impressive immerse experience
on November 9, 2023
Posted by: Dann
Gender:Male
Length of ownership:1 week
Wonderful sound and impressive immerse experience and truly very good noise cancelling. App easy to use, and light weight.
Downsides...
- must open app to change to immerse sound every time
- capabilities for 3D sound, but no Dolby Atmos support
Downsides...
- must open app to change to immerse sound every time
- capabilities for 3D sound, but no Dolby Atmos support
Response from bose.comBy Customer Support, November 10, 2023
Hi Dan,
It's awesome to see that you enjoy the wonderful sound and immersive experience that the headphones provide. The spatial audio built into the headphones can offer a Dolby Atmos like experience.
You mention needing the app to switch immersive audio modes, the short cut button on the volume strip can adjust with mode you're in.
You can enable this through the Bose Music app for the headphone settings.
If you'd like help with either of these options, then pelase do reach out to us https://bose.life/contact as we'd love to help.
Nic - Customer Support
It's awesome to see that you enjoy the wonderful sound and immersive experience that the headphones provide. The spatial audio built into the headphones can offer a Dolby Atmos like experience.
You mention needing the app to switch immersive audio modes, the short cut button on the volume strip can adjust with mode you're in.
You can enable this through the Bose Music app for the headphone settings.
If you'd like help with either of these options, then pelase do reach out to us https://bose.life/contact as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great 👍
on November 8, 2023
Posted by: Black diamond
Gender:Male
Length of ownership:1 week
I am happy with my bose,I will be buy the earbuds in a few weeks
Written by a customer while visiting bose.com