Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Great customer care
on January 10, 2024
Posted by: Home office
Loved my heaset 700 for 3 yrs and internal battery failed. Tried for a month to fix this, today i got the service it erson who helped. Grateful
Written by a customer while visiting bose.com
Customer Rating
5
College son came out of his room for this review
on January 10, 2024
Posted by: caveboy
Gender:Male
Length of ownership:1 month
I bought these for my son who is back from college. When he has them on he isn't creating any problems for me and the battery life is long so they are good for everyone. But seriously, he says they are much better than the Bose Comforts, which he had before, and the sound quality is great. He also says they are more comfortable and not too tight on his head so he can wear them for a long time.
Written by a customer while visiting bose.com
Customer Rating
5
Comfort is an understatement.
on January 9, 2024
Posted by: HannahRaye
Gender:Female
Length of ownership:1 month
There are very few times in my life I've taken the time to review an item I've purchased. I avoid negative reviews if possible and only review a product with a positive outlook when it has truly impacted me. In this case these headphones did just that.
Comfort is outstanding. I can lay on my side and they don't hurt my ears. I can wear them for hours without the battery losing much power and without them making my ears ache.
Sound proofing is out of this world. I can lay beside my husband and hear nothing while he scrolls tiktok on full volume (with his Galaxy 23 Ultra). If you know someone with or have one yourself you understand they are LOUD at full volume.
The immersive mode is an experience. My immersive audio books are transporting with this new ability to experience them. I strongly recommend "Mistletoe Murders and Mistletoe Murders 2" while wearing this headset. I felt like I was there in first person.
Sound proofing is out of this world. I can lay beside my husband and hear nothing while he scrolls tiktok on full volume (with his Galaxy 23 Ultra). If you know someone with or have one yourself you understand they are LOUD at full volume.
The immersive mode is an experience. My immersive audio books are transporting with this new ability to experience them. I strongly recommend "Mistletoe Murders and Mistletoe Murders 2" while wearing this headset. I felt like I was there in first person.
Written by a customer while visiting bose.com
Customer Rating
2
QC Ultras introduce horrific usability problems
on January 7, 2024
Posted by: iHopedUltrasMightWork
This was a valiant attempt to fix so many things recently broken in the QC series. Unfortunately, this has been (so far) largely a failure for the devices I connect to. The QC Ultras are very finicky about connecting to iPhones, iPads, and MacBook Pros. Most of the time the headphones won't connect, e.g. trying to connect MacBook Pro to QC Ultra results in a MacOS notification stating "Connection Rejected". Yes, the QC Ultras rejected the bluetooth connection request. Then you have to shut off Bluetooth on all your devices. Then you need to turn off the QC Ultras which is very difficult based on how long you need to keep the button pressed and then how long you need to wait to get a confirm sound that the QC's have powered off (but don't press too long or else the Ultras go into Bluetooth pairing mode). I didn't have any of these problems with the QC35, QC45, or NC700's which all were able to simply and quickly power on/off and connect to my devices. I so wanted this to work out. Why won't Bose fix these problems and release just 1 firmware update since the original release? I can't be the only one experiencing these problems.
Response from bose.comBy Customer Support, January 8, 2024
Hello,
Thank you for sharing your experience with the QuietComfort Ultra Headphones.
I am sorry to hear that you are not fully satisfied of these headphones due to connectivity issues with your Apple devices.
I would recommend checking this article and trying the different troubleshooting steps explained: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001boEpAAI&language=en_US
If your issue persists, please don't hesitate to contact our support team. We are always happy to assist.
You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort Ultra Headphones.
I am sorry to hear that you are not fully satisfied of these headphones due to connectivity issues with your Apple devices.
I would recommend checking this article and trying the different troubleshooting steps explained: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001boEpAAI&language=en_US
If your issue persists, please don't hesitate to contact our support team. We are always happy to assist.
You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bose quite comfort
on January 7, 2024
Posted by: E
Gender:Male
Length of ownership:1 month
They don’t hold charge and keeps disconnecting from my phone haven’t even used them a month yet
Response from bose.comBy Customer Support, January 10, 2024
Hello,
We appreciate your feedback on the Bose QuietComfort. We're sorry to hear about the issues you're facing with the charge and connectivity.
For a swift resolution, we recommend reaching out to our customer support team. They can assist you in troubleshooting or explore potential solutions to ensure your headphones perform optimally. You can reach out to us via our website here https://bose.life/globalcontact, or on any Social Media Network.
Kind Regards,
Eric V. - Customer Support
We appreciate your feedback on the Bose QuietComfort. We're sorry to hear about the issues you're facing with the charge and connectivity.
For a swift resolution, we recommend reaching out to our customer support team. They can assist you in troubleshooting or explore potential solutions to ensure your headphones perform optimally. You can reach out to us via our website here https://bose.life/globalcontact, or on any Social Media Network.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Next Level Noise Cancelling
on January 7, 2024
Posted by: NWA Steve
Gender:Male
Length of ownership:1 month
I am a long time Bose noise cancelling headphone customer. This is my third pair of Bose noise cancelling headphones, my first pair was back in 1990 when my job required a lot of air travel. I am now retired from corporate life but my wife and I own a small online business. I run laser engravers as part of that business and the cooling and exhaust fans create about 70dB of background noise which can cause hearing loss with repeated exposure. In my case, this exposure is 3-4 hours per day so noise cancelling is a must. These headphones are amazing. I can enjoy listening to music, podcasts and more while I work and the fan noise is all but eliminated. I also use them with my Bose Smart Soundbar 600 when I want to watch a movie or sports game on TV while my wife is running sewing or embroidery machines in the open area next to our family room. On-headphone controls are easy and the Bose Music iOS app can be used to adjust equalization. Did I mention answering phone calls, easy with a single button click. I know this review may sound like I am a Bose "schill" but I am just a very satisfied customer over 3 decades of using and listening to Bose products.
Written by a customer while visiting bose.com
Customer Rating
5
Great Bose Product!!!
on January 6, 2024
Posted by: CB
Gender:Male
Length of ownership:1 month
Great Product That Is Gift For My Son And He Loves Them!!!
Written by a customer while visiting bose.com
Customer Rating
5
Great Headphones
on January 5, 2024
Posted by: Tsumini21
Gender:Male
Length of ownership:1 week
Love em! Love em! Love em! Love em! Love em! Love em!
Written by a customer while visiting bose.com