Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Nice Solid Headphones
on February 8, 2024
Posted by: Chazman
Gender:Male
Length of ownership:1 week
These headphones are upgrades to my previous Bose 700s. First observation and because I have a smaller head, these headphones fit more snug and yet still very comfortable. I like the added immersion features and have used on multiple occasions. A couple of improvements for Bose to consider. The volume adjustment slider on the headphones could have a slightly more defining ridge to make it easier to find. Secondly, the EQ could have more individual custom setting options including multiple presets based on the type of music or podcast being played/streamed. Outside of that, these are great headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Nice on and off switch
on February 8, 2024
Posted by: SKD73
Gender:Male
Length of ownership:1 month
I got these as replacement for my 700's which were great but these ULTRA-s are fantastic nobody can touch em well worth the price Thanks Bose you did it again Thanks STeve.
Written by a customer while visiting bose.com
Customer Rating
5
Just WOW
on February 7, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Just when you think Bose has topped out on sound quality, they go and do this. This new immersive sound is game changing, puts you in the middle of the action so to speak. It’s amazing how clear the sound is, how deep the lows are and how many different angles the sound can come from, mind blowing really, just the best we’ve yet bought.
Written by a customer while visiting bose.com
Customer Rating
5
Noise cancelling is Amazing
on February 6, 2024
Posted by: Quietmeetings24
I bought this to use at my office and can't believe how well the noise cancelling works!
Written by a customer while visiting bose.com
Customer Rating
4
Pretty cool
on February 6, 2024
Posted by: Uhhhh
Gender:Male
Length of ownership:1 month
I got these a week or 2 ago and they have been very comfortable and really good sounds quality the bass is also pretty good not the best compared to skull candy's but the noise cancelling is a game changer
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound and Quality!
on February 5, 2024
Posted by: musiclova
Length of ownership:1 week
Such great sound quality! I was hesitant to spend such a large amount on headphones and not like them! Bose did not disappoint connection is seamless and the sound is so great. Experience listening to music like never before. Also absolutely LOVE the sandstone color option.
Written by a customer while visiting bose.com
Customer Rating
1
Bose refuses to answer email re defect
on February 4, 2024
Posted by: Peter
Gender:Male
Length of ownership:3 months
After only 2 months use, audio cable on Quiet Comfort Ultra purchased November 2023 shorted. I need a replacement cable.
I emailed customer support and received an auto reply stating Bose would not address my issue by email.
THIS IS OUTRAGEOUS. EMAIL IS THE BEST MEANS FOR ME TO COMMUNICATE.
IT IS OUTRAGEOUS THAT I EXPERIENCE A DEFECT WITH THESE EXPENSIVE HEADPHONES AND BOSE DOES NOT RESPOND TO MY EMAILS REQUESTING A REPLACEMENT AUDIO CABLE.
I have experienced other issues with these headphones as well - they slip off my head, and the lack of replaceable batteries is a problem. BUT IT IS INEXCUSABLE FOR BOSE TO REFUSE TO ADDRESS CUSTOMER SUPPORT ISSUES BY EMAIL.
Response from bose.comBy Customer Support, February 5, 2024
Hello Peter,
Thanks for leaving your feedback. Bose offers many alternative ways you can reach out. These include, Phone, Live Web Chat, Whatsapp, Facebook, Twitter/X and Instagram. All of these methods are used in place of email as we are able to respond and achieve a faster resolution for the customer.
If you need any assistance with your audio cable, please do not hesitate to get in touch via any of those means. Details can be found on https://bose.life/3ET4mCs. Our Twitter handle is: @BoseService, Facebook is http://m.me/bose, and Instagram is @Bose.
Jeff - Customer Support
Thanks for leaving your feedback. Bose offers many alternative ways you can reach out. These include, Phone, Live Web Chat, Whatsapp, Facebook, Twitter/X and Instagram. All of these methods are used in place of email as we are able to respond and achieve a faster resolution for the customer.
If you need any assistance with your audio cable, please do not hesitate to get in touch via any of those means. Details can be found on https://bose.life/3ET4mCs. Our Twitter handle is: @BoseService, Facebook is http://m.me/bose, and Instagram is @Bose.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
It's OK headphone
on February 4, 2024
Posted by: Alu
Gender:Male
Length of ownership:1 month
Its work as it should be, sound quality is good at it price
Written by a customer while visiting bose.com