Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Excellent sound. Intuitive controls.
on March 14, 2024
Posted by: Keith
Gender:Male
Length of ownership:1 month
I purchased the headphones about a month ago.
I have never had noise cancelling headphones before.
They are amazing. I use them for watching tv and while using my iPad, and listening to books on Audible..
I bought them in anticipation of a long plane flight. I can't wait.
Slight learning curve.
I have never had noise cancelling headphones before.
They are amazing. I use them for watching tv and while using my iPad, and listening to books on Audible..
I bought them in anticipation of a long plane flight. I can't wait.
Slight learning curve.
Written by a customer while visiting bose.com
Customer Rating
5
Sensitive Hearing
on March 13, 2024
Posted by: IceYuko
Gender:Female
Length of ownership:1 month
My mom bought this headset a month ago, for my sensitive hearing and since then I haven't had as many migraines! Best headset I've ever had.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, Comfortable usage, Some drawbacks
on March 13, 2024
Posted by: sihank
Gender:Male
Length of ownership:1 week
I have been using these headphones for a week. Without any doubts, they give great sound with a rich bass. Also, they are very comfortable to use throughout the working day.
Unfortunately, there are some drawbacks. You can't use them via a cable when turned off, and the ANC (Active Noise Cancellation) can't be turned off either. The application on the phone often fails to connect to the headphones, even though I can currently hear music through them. The battery life is average, lasting about 2-3 working days without the immersion mode. Their competitors provide an additional 2 days of battery life for me.
They shouldn't cost that much money!!
Response from bose.comBy Global Customer Service, March 14, 2024
Hello, it's fantastic to hear that you feel these give a great sound with a rich Bass. We always aim for the highest quality products, so it's really good to hear you find these to be very comfortable too.
At a normal listening level these headphones can get up to 24 hours of battery life you can follow the steps here to ensure you get the best battery life https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001bue0AAA&language=en_US
If the app is not able to find the headphones, you can follow the steps here to resolve this https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001brKuAAI&language=en_US
Thanks
Matt - Bose Customer Support
At a normal listening level these headphones can get up to 24 hours of battery life you can follow the steps here to ensure you get the best battery life https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001bue0AAA&language=en_US
If the app is not able to find the headphones, you can follow the steps here to resolve this https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001brKuAAI&language=en_US
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
I love them!
on March 12, 2024
Posted by: JoshyC
Gender:Male
Length of ownership:3 months
Got this about 2 months ago now, and I have to say I was super impressed. From the low power/sleep mode to the music pausing when I remove them automatically, they've been nothing but a delight. My one and only gripe is that occasionally on startup my music will pause and play randomly before the headphones begin operating smoothly.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones, love Bose!
on March 7, 2024
Posted by: bob
Gender:Female
These are great headphones and I really love the noise cancelling feature.
Written by a customer while visiting bose.com
Customer Rating
4
Pretty Good
on March 1, 2024
Posted by: Victor Gorshkov
Gender:Male
Length of ownership:1 month
Got these about three weeks ago. Mostly for light music background during office work and for endless Teams meetings. For about 4 years i used to use MS Surface and Surface 2 phone. So far - very good impression from these Bose phones. Sound is very pleasant and rich. Calls are very clear and voice pickup from the noisy background is very good. Look is modern, classy and stylish. And they weigh less than Surface 2 pones.
The negative aspects so far:
1) these Bose phones are not as comfortable as Surface 2 . I usually spend 6-10 hours wearing them daily and this discomfort is noticeable. I think it's a combination of two things - the overhead band spring is rather tight and also the over-the-ear cups are a bit smaller, so with my mid-size ears I can't put them on in such a way that the cup is not touching the ear. So it does. And it tires me in about 2 hours, so i need to take a break and take phones off for like 30 mins to rest every now and then.
2) controls are not as intuitive/robust and versatile as in Surface 2 (those round physical dials for volume and level of noise cancellation were really awesome!) even after three weeks i'm still making mistakes when accepting/rejecting calls and switching between noise cancelling modes.
But i think i should get used to the phones cups and controls eventually. So i don't think these complains of mine are anywhere close to a deal breaker.
Of course all of the above is for the folks who don't really care if headphones cost 100$, 200$ or 500$.
Written by a customer while visiting bose.com
Customer Rating
5
Immersive technology
on March 1, 2024
Posted by: DarkStar
Gender:Male
Length of ownership:1 week
I have purchased more than ten different Bose products in my time. The Bose Quiet Comfort Ultra are elite. Amazing sound and quality!!
Written by a customer while visiting bose.com
Customer Rating
5
Music to my ears
on February 27, 2024
Posted by: Benji
Gender:Male
Length of ownership:1 month
Three weeks in and these headphones are nothing short of incredible! I love how the headphones have three different modes - Quiet, Aware, and Immersion to cater to different settings I am in. The headphones themselves are very comfortable and the battery lasts an incredibly long time.
Receiving calls on the headphones is a great experience. I like the noise that pops up when someone answers the phone and when the call ends. The quality of the calls is great.
My only critique is the headphone case where the headphones have to be folded in to fit.
Written by a customer while visiting bose.com