Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
4
Great Prouct poor instructions
on September 15, 2024
Posted by: RVK
Excellent Product, but poor instructions...the printed matter that came along was in many languages but pretty meaningless....
Written by a customer while visiting bose.com
Customer Rating
4
Great but with low hiss and third-party app issues
on September 11, 2024
Posted by: DCClinton
Gender:Male
Length of ownership:1 month
Being a previous owner of Bose noise cancelling headsets, I purchased the Bose QC Ultra. Here is my opinion on this device.
PROS:
- Lightweight
- Foldable
- Great sound reduction
- Ability to switch between transparency modes without the need for an app
- Physical power button
- Lightweight
- Foldable
- Great sound reduction
- Ability to switch between transparency modes without the need for an app
- Physical power button
CONS:
- Low hiss when no music is playing. Probably wont notice with background noise when music is playing or when flying, but its always noticeable if you're looking for a 100% silent experience.
- When using apps (e.g., HelloChinese) for studying, the apps will often prompt for a dialog from the user. The Bose headset behaves as if this prompt is a call and disconnected call. Its really annoying if you don't turn off the voice commands and it says "call disconnected" each time after speaking using the headset. None of my other earbuds or headsets do this.
- Low hiss when no music is playing. Probably wont notice with background noise when music is playing or when flying, but its always noticeable if you're looking for a 100% silent experience.
- When using apps (e.g., HelloChinese) for studying, the apps will often prompt for a dialog from the user. The Bose headset behaves as if this prompt is a call and disconnected call. Its really annoying if you don't turn off the voice commands and it says "call disconnected" each time after speaking using the headset. None of my other earbuds or headsets do this.
OVERALL:
Bose are nice compact and lightweight quality headsets. If using the headset for translation apps or online practice apps that require dialog between the user and app, it can be a little annoying. Overall, I do like the look, sound, and size of the product and would recommend it to others depending on use case.
Bose are nice compact and lightweight quality headsets. If using the headset for translation apps or online practice apps that require dialog between the user and app, it can be a little annoying. Overall, I do like the look, sound, and size of the product and would recommend it to others depending on use case.
Written by a customer while visiting bose.com
Customer Rating
3
Connection issues are common occurrence
on September 9, 2024
Posted by: Kristin
Gender:Female
Length of ownership:6 months
Used to be five stars. The fact that every single time I try to connect they won't work. I have to constantly unpair and try to reconnect and cut them off and back on again. And it takes multiple tries to get it to connect. To pay as much as I did, I shouldn't be dealing with these issues. The quality of sound and everything else is fine but to deal with thus every time I need to use these (with my workouts five times a week is a pain in the butt) and yes I have checked for updates and whatever is suggested to fix the issue. It's just common now.
Response from bose.comBy Customer Support, September 10, 2024
Hi Kristin,
Thanks for sharing your review of the QC Ultra Headphones. I'm sorry to hear you've experienced with connection. That certainly shouldn't happen. Connection issues can happen if there is a corruption in the pairing or if there are sources of interference external to the headphones/media device. I'd suggest ensuring you are using the headphones within 10m/33ft of the device you pair it to, and be sure to restart the phone if the problem happens. Sometimes, simple restarts can help massively.
Still having issues? We're here to help. Reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for sharing your review of the QC Ultra Headphones. I'm sorry to hear you've experienced with connection. That certainly shouldn't happen. Connection issues can happen if there is a corruption in the pairing or if there are sources of interference external to the headphones/media device. I'd suggest ensuring you are using the headphones within 10m/33ft of the device you pair it to, and be sure to restart the phone if the problem happens. Sometimes, simple restarts can help massively.
Still having issues? We're here to help. Reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Save your hearing
on September 8, 2024
Posted by: Will76
Gender:Male
Length of ownership:1 month
I love this product, Bose does not disappoint. I have used roughly the same product years ago and was so impressed. Today’s product brings more advances and it will be my traveling companion to relieve loud jet engine sound for me is so abusive.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on September 7, 2024
Posted by: Lucybear 1
Awesome!!! I love the different modes available based on where you are.
Written by a customer while visiting bose.com
Customer Rating
4
Lovely headphones
on September 7, 2024
Posted by: Le huftair
Length of ownership:6 months
Great sound and very comfortable.
A little bit disappointed about the aptx adaptive. Not every device supports the adaptive. Doesn't work on aptx alone.
A little bit disappointed about the aptx adaptive. Not every device supports the adaptive. Doesn't work on aptx alone.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on September 6, 2024
Posted by: Solonl25
Gender:Male
Length of ownership:6 months
I bought these when they released exceptional sound and anc best earbuds hands down had all the others
Written by a customer while visiting bose.com
Customer Rating
5
Perfect headphones
on September 5, 2024
Posted by: Tlin
Gender:Male
Length of ownership:6 months
Lightweight and perfect for office and home use. The headphones feel light and the earcups are super comfortable even for long wear times. They provide a good seal for passive noise cancelling and the active noise cancelling works wonders in all scenarios. The best part is the multipoint connection so I can have 2 devices connected all the time
Written by a customer while visiting bose.com