Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Great for glasses wearers
on December 25, 2025
Posted by: ADV
I wear glasses and this is quite comfortable while still providing great noise cancelation. Good audio too.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent quiet performance
on December 25, 2025
Posted by: Madal
Gender:Male
Length of ownership:1 month
Purchased nearly 4 weeks +.
I use at the church sound board.
So far I like the ability to hear the vocalists and no one singing near the sound board .
I use at the church sound board.
So far I like the ability to hear the vocalists and no one singing near the sound board .
Written by a customer while visiting bose.com
Customer Rating
5
Bluetooth!!!
on December 21, 2025
Posted by: Jabo54
Length of ownership:6 months
I bought 6 months ago an I'm very satisfied with them.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent headphones
on December 20, 2025
Posted by: Cats meow
Gender:Female
Length of ownership:1 month
Was an early Christmas gift and I love them. Love that Boae sends tips and
Written by a customer while visiting bose.com
Customer Rating
1
Do not recommend - get the previous version
on December 18, 2025
Posted by: serenaserena
Gender:Female
Length of ownership:1 month
I'm really unsatisfied with this product. I have the previous version of the Bose headphones and I LOVE them. They're amazing, their only flaw is that because of the rounded shape of the earcups, it's hard to sleep with them on (for example, on a flight). So I "upgraded" to the Ultra hoping the flatter surface would solve that problem. It might, who knows, the reality is I hate these headphones before ever having gotten on a plane. A couple reasons why:
- They are SO slippery that you can't move one off your ear for a second to have a conversation with someone without them falling entirely off your head. In the one day I wore them to the office, they fell to the floor three separate times. Ridiculous.
- The on/off button is so confusing. It's not a slider button like before, but a push button that doesn't react clearly to commands. Sometimes it takes me two to three tries before I can successfully turn them on.
- The sound quality seems good, but it almost doesn't matter when the user experience is so frustrating. I don't want to have to fight my headphones all day long just for them to work or stay on my head. I can't even imagine attempting to work out with these on. Might as well leave them on the floor where they'll end up anyways.
- They are SO slippery that you can't move one off your ear for a second to have a conversation with someone without them falling entirely off your head. In the one day I wore them to the office, they fell to the floor three separate times. Ridiculous.
- The on/off button is so confusing. It's not a slider button like before, but a push button that doesn't react clearly to commands. Sometimes it takes me two to three tries before I can successfully turn them on.
- The sound quality seems good, but it almost doesn't matter when the user experience is so frustrating. I don't want to have to fight my headphones all day long just for them to work or stay on my head. I can't even imagine attempting to work out with these on. Might as well leave them on the floor where they'll end up anyways.
I love the color of the headphones and am such a fan of Bose, but I can't overstate how much I despise having wasted my money on these. I should have just stuck with the previous iteration.
Response from bose.comBy Bose, Customer Support, December 20, 2025
We’re truly sorry to hear about the concerns you’ve had with your new headphones, and we appreciate you sharing so much detail about your experience. We understand how important comfort, secure fit, and ease of use are, especially when you’ve loved a previous model and rely on these features throughout your day. Furthermore, we’d like to take a closer look into this for you. Please reach out to us through this link: https://bose.life/49SSe5s and include the serial number of your product and a brief description of what you’ve been experiencing. Once we have those details, we’ll review everything carefully and do our best to assist.
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and Simple to use!
on December 18, 2025
Posted by: Jax
Gender:Female
Length of ownership:1 month
I bought these headphones a few weeks ago and love them! They are comfortable to wear for several hours while I work. Sound quality is wonderful and the noise cancelling feature is fantastic! And the color is soothing…to me! Happy I made this purchase!
Written by a customer while visiting bose.com
Customer Rating
5
Can't go wrong
on December 18, 2025
Posted by: Jim79
As always expected from Bose, sound quality, noise cancellation and comfort all very, very good. As an aging
Boomer, could use a bit more old-fashioned "ABCs" (How To Use Your New Luxury Device). That said, figuring it out.
Boomer, could use a bit more old-fashioned "ABCs" (How To Use Your New Luxury Device). That said, figuring it out.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound Quality
on December 16, 2025
Posted by: peterlee0707
Gender:Male
Length of ownership:1 month
This is the best headphone I have ever purchased. It's a little expensive, but the sound quality is worth it. The only annoyance is the bluetooth connection to the iphone, sometime it won't connect when you put on the headphone.
Written by a customer while visiting bose.com