Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
4
Great Headphones with small drawbacks
on March 25, 2025
Posted by: conracer808
Gender:Male
Length of ownership:1 week
Great pair of headphones. Sound and ANC is outstanding.
What I don’t like is the volume slider and the immersive audio…just throws off the listening experience in my opinion.
Written by a customer while visiting bose.com
Customer Rating
2
Good at Sound and Comfort but bad at call quality.
on March 22, 2025
Posted by: GRK
Gender:Male
Length of ownership:1 week
I am quite upset with the call quality. Really I am not sure why did Bose did not improve the call quality. The background noise cancellation during calls is very bad. Bose has to work a lot on this. I think they will improve with future releases. Regarding the sound it’s amazing. Comfort wise it’s great. Charging is decent.
Response from bose.comBy Bose, Customer Support, March 23, 2025
Hello, I am glad to hear that you are enjoying the amazing sound quality, charging and comfort of the QC Ultra earbuds. Microphone performance can vary depending on the orientation of the earbud when seated in the ear. You can view more on this and other troubleshooting suggestions on our support page here: https://bose.life/4dX5XXo.
Should you need additional support with your earbuds, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Should you need additional support with your earbuds, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones
on March 22, 2025
Posted by: Catman
Gender:Male
Length of ownership:6 months
Tops in ANC headphones. But, what else would you expect from Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Worth The Price
on March 18, 2025
Posted by: Melanie618
Length of ownership:1 month
I wanted the different levels of active noise canceling while at work and of course the music. It works well canceling out most of the sound of the power tools. However it doesn’t know what to do with the sound of the air hose when I’m blowing sawdust off the tools and workbench. I hear a loud crackling sound. Most people won’t be using them this way though.
Written by a customer while visiting bose.com
Customer Rating
3
Very comfy, but a bit disappointed
on March 18, 2025
Posted by: Nat789
Gender:Female
Length of ownership:3 months
I bought them a couple months ago. Love how they fit completely over my ear, which makes them quite comfortable! My only queries are that 1) when on the phone, they often randomly disconnect and I loose the conversation for a few seconds (sometimes up to 30 sec) and that is very frustrating that they aren’t staying connected to my phone; 2) is on how much they boast of noise cancelling, I thought they would be better at the noise cancelling. If I’m in the car and there is music playing from the stereo (not even loud or remotely close to blasting), even if I turn on the noise cancelling & turn up my volume to the highest, I can still audibly hear the car music including understanding words and what not. So, disappointed that they kinda block out noise just as well (if not actually worse) than my small Apple AirPods.
Response from bose.comBy Bose, Customer Support, March 20, 2025
Hi Nat.
Thank you for posting. I am glad to hear that you find the headphones comfortable. Regarding the points you raised with disconnection, please try the steps here to help, https://bose.life/48lgWJ0. With noise cancellation, the combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you require assistance in the future, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for posting. I am glad to hear that you find the headphones comfortable. Regarding the points you raised with disconnection, please try the steps here to help, https://bose.life/48lgWJ0. With noise cancellation, the combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you require assistance in the future, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on March 17, 2025
Posted by: ChrisW
As usual, Bose did not disappoint! The immersion is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
It's Bose, what else is there to say!
on March 16, 2025
Posted by: D Millz
Gender:Male
Length of ownership:1 week
I got these about a week ago and i'm very satified. Very glad I made this purchase.
Written by a customer while visiting bose.com
Customer Rating
5
I love Bose products
on March 16, 2025
Posted by: JohnC
I bought these headphones a few days ago and I am very happy with sound and ease of use. They are excellent as all my previous Bose purchases!
Written by a customer while visiting bose.com