Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
1
No continuous music
on May 8, 2025
Posted by: Jackie
Gender:Female
Length of ownership:1 month
I have owned many different types of headphones and I have never had any issues with listening to my playlists from any of my paid subscriptions. I have Amazon music, Pandora, YouTube and Spotify. I fly often, long flights and I have never had issues with my music playing nonstop. With these headphones, my music stops, as soon as i put on the headphones, there is a quick pause and for some reason my playlists don't have continuous play. They stop after every song and I have to manually play the next song or sign back in on my phone and it triggers the music to continue playing. I switched out my headphones just to see if it was my phone, but it wasn't. I played around in the Bose app and couldn't find anything that needed to be switched on or updated so I can have continuous music. I checked my music apps and they seem to be fine. The issue only occurs with Bose. It's sad and inconvenient, especially for the price paid.
Response from bose.comBy Bose, Customer Support, May 9, 2025
Thank you for the detailed feedback, we can understand how frustrating that must be, especially during long flights. What you’ve described definitely isn’t the experience we aim to deliver. To address this, a good first step is to ensure that the headphones are up-to-date, by using the app. For direct assistance, please reach out to our support teams for expert troubleshooting. You can get in contact via Social Media or directly on our website at: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
LOVE LOVE LIVE
on May 6, 2025
Posted by: GinaGonzy
Gender:Female
Length of ownership:1 month
I love the color of these headphones, they're beautiful. I love the fit of the headphones on my head and over my ears. It's a bose product so of course the sound quality is great. The price is a bit up there, but if you take care of them they'll last and be a worthy investment.
I even convinced my husband to get some in a color he prefers.
Written by a customer while visiting bose.com
Customer Rating
4
Honest Review by LEERO
on May 6, 2025
Posted by: LEERO
Gender:Male
Length of ownership:1 year or longer
Everything with the headphones is great just wish the noise cancelation was a bit better, the app needs to be better a auto connection with the headphones,and lastly the wires for charging and listening should be a bit longer there a little too short.
Written by a customer while visiting bose.com
Customer Rating
5
The noise cancelling headset is game changer!
on May 5, 2025
Posted by: Dloman08
Gender:Male
Length of ownership:1 month
These are the best headphones I have ever owned, You have made a life long customer with your products
Written by a customer while visiting bose.com
Customer Rating
4
Sounds Amazing But...
on May 5, 2025
Posted by: Sparta
Gender:Male
Length of ownership:1 week
Been a bose fan for along time & these headphones are amazing but would love to have them hit the lows much more to really feel the song.
Written by a customer while visiting bose.com
Customer Rating
5
Great immersion sounds
on May 3, 2025
Posted by: Barros
Just amazing, nice product released so far... keep it up
Written by a customer while visiting bose.com
Customer Rating
5
The GOAT OF Head Phones!!
on May 2, 2025
Posted by: DuceHunter
Fantastic. They run about 18 hours with a single charge! Incredible noise canceling. And work exactly the way I expected them to. As it seems like I’m always sitting over the plane engine when I travel. They’re making it quiet and comfortable with tremendous sound. Including a lot of options to make the sound tailored to what you want.
Written by a customer while visiting bose.com
Customer Rating
2
Unfortunate wasn't impressed
on May 1, 2025
Posted by: Nickname
Gender:Female
Length of ownership:1 month
The plum color was very pretty but I wasn't impressed with the sound quality, it is pretty mid.
You have to slide the right side of the headphone to turn the volume up-and-down which I would have liked, but it would turn the volume really high.or super low no in between.
The bluetooth button is also the on and off button it made very difficult to connect to other devices.
What I hated the most was it would periodically disconnect itself from whatever device it was currently connected too.
You have to slide the right side of the headphone to turn the volume up-and-down which I would have liked, but it would turn the volume really high.or super low no in between.
The bluetooth button is also the on and off button it made very difficult to connect to other devices.
What I hated the most was it would periodically disconnect itself from whatever device it was currently connected too.
Response from bose.comBy Bose, Customer Support, May 2, 2025
Hello,
Thank you for sharing your experience with the QuietComfort ultra headphones. I am glad to hear that you love their design and colour, but sorry you are not fully satisfied with the touch control features. If you wish to know more about it and how to effectively use them please check this guide: https://bose.life/4jBoM63
Also if you are experiencing any connectivity issues please try to reset your headphone following these steps: https://bose.life/4hO1GbQ
If you need any further assistance, please contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort ultra headphones. I am glad to hear that you love their design and colour, but sorry you are not fully satisfied with the touch control features. If you wish to know more about it and how to effectively use them please check this guide: https://bose.life/4jBoM63
Also if you are experiencing any connectivity issues please try to reset your headphone following these steps: https://bose.life/4hO1GbQ
If you need any further assistance, please contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com