Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
2
Thinking about retunring it.
on February 3, 2026
Posted by: Beep279
Gender:Female
Length of ownership:1 month
I bought this for a trip becasue my previous bose headphone ran its course but these, although a newer model, are not very good. Think I may return it. The hinges don't actually stay in place. The sound is not isolated. My older model was way better.
Response from bose.comBy Customer Support, February 3, 2026
Hi there, thank you for sharing your feedback. The Bose QuietComfort Ultra Headphones feature adjustable noise cancellation, which can be controlled through the Bose app if you feel the default setting isn’t sufficient.
Regarding the hinges, we can look into this further if it’s a cosmetic issue. If you’d like help adjusting the noise cancellation, here’s a helpful guide you can use: https://bose.life/4qdxMB2
For any additional assistance, please feel free to reach out to us through this link, we’ll be happy to help: http://bose.life/globalsupport
Jelyn - Customer Support
Regarding the hinges, we can look into this further if it’s a cosmetic issue. If you’d like help adjusting the noise cancellation, here’s a helpful guide you can use: https://bose.life/4qdxMB2
For any additional assistance, please feel free to reach out to us through this link, we’ll be happy to help: http://bose.life/globalsupport
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So quiet now
on February 2, 2026
Posted by: Sandi
Got for my daughter who is in nursing home.She absolutely loves them!
Written by a customer while visiting bose.com
Customer Rating
5
Very good product
on January 30, 2026
Posted by: Rob
The headphones are truly the best I've ever had. Very clear and Noise canceling is the best.
Written by a customer while visiting bose.com
Customer Rating
5
❤️
on January 28, 2026
Posted by: Synocone
Length of ownership:1 month
Absolutely incredible. I hate listening to people and this completely blocks voices out. Love it.
Written by a customer while visiting bose.com
Customer Rating
4
Mostly perfect
on January 27, 2026
Posted by: shoppermom
Gender:Female
Length of ownership:1 month
I have not tried them on the airplane yet, but for around the house they do block the noise. Battery life is excellent. Easy to use. I haven't had any problems turning them on, adjusting the sound, connecting to my iphone. I found the app to be confusing and to have too many ads for more bose products when all I am looking for is instructions for the product I already have. However, I am able to control it totally from the buttons and things on the headphones so unless I run into problems, I won't need the app too much.
The downside is that they will not connect to my computer. I usually do have problems with connecting bluetooth to my computer. I think it would be nice to have a wired connection accessory to devices as an option.
Written by a customer while visiting bose.com
Customer Rating
5
It’s Bose, of course they’re great!
on January 22, 2026
Posted by: Tim007
Gender:Male
Length of ownership:1 week
Bought these headphones before my wife’s hospital stay. The noise canceling feature proved very beneficial for her in that noisy environment.
Great headphones & very comfortable to wear.
Great headphones & very comfortable to wear.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on January 20, 2026
Posted by: KathNunley
Gender:Female
Length of ownership:1 month
I bought these to replace another pair of Bose I've had for years but the battery was starting to go on them. I was excited to try the upgraded model. So disappointed. They will not stay connected to my my pixel 9. They drop constantly. The on head and off had automatic feature is extremely annoying very hard to get used to. You can't tell if they're working or not working. I'm seriously considering trying to send them back.
Response from bose.comBy Customer Support, January 20, 2026
Thank you for being a loyal supporter of Bose products over the years. We sincerely apologize for the inconvenience you’ve experienced with your QuietComfort Ultra headphones. To help resolve the issue, here’s a helpful guide for you:
https://bose.life/3LmTNz6
Gem - Customer Support
https://bose.life/3LmTNz6
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
GREAT SOUND
on January 17, 2026
Posted by: JUNEBUG
Gender:Female
Length of ownership:1 month
A GREAT WAY TO SPEND YOUR MONEY. GREAT SOUND AND GREAT MOVEMENT
Written by a customer while visiting bose.com