Adjusting the sound is extremely difficult. The function doesn’t always work. I need to return this item.
Response from bose.comBy Daisy, Customer Support, July 10, 2025
Hi, we’re really sorry to know that you're having issues with your Bose product, and we truly appreciate you bringing it to our attention. This isn’t the experience we want for our customers, and we’re here to make it right.
When you have a moment, please send us a direct message with your Bose product serial number, so we can look into this further and assist you directly. bose.life
I bought these headphones to accompany me on my summer airline flights. They perform beautifully & are a big success -- -- they are comfortable to wear, cut out exterior noise really well & cocoon me in gorgeous, rich sound from coast to coast! I Love my new headphones!!!