Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
3
Quiet Comfort Ultra's just slightly better
on October 10, 2023
Posted by: silentrealities
Gender:Male
Length of ownership:1 week
I upgraded from the bose QC45 to the QuietComfort Ultra headphones. These sound good. Noise cancelling seem just slightly better than the QC45. Immersive sound feature sounds good but i can not notice a lot of difference between the less expensive QC45 headphones and the brand new ultras. I do not like the button functionality on the Ultra's as much as the QC45. It is not as easy to use and switch modes. At one point when i was attempting to switch modes it announced that it cleared all of my bluetooth connections and i had to completely reset it up. Overall the sound is still good from what i am accustomed to but in my opinion are not as user friendly and not worth the increase in price for very similar sound.
Response from bose.comBy Lau, Bose Customer Support, October 10, 2023
Hello,
Thank you for sharing your experience with the QuietComfort Ultra Headphones.
The new QuietComfort Ultra headphones offer new features and improvements, such as spatial audio (Immersion mode), Snapdragon sounds certification, a Wind Block feature and more.
If you are still not used to the buttons and touch controls of these headphones, please check this article: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001pVdTAAU&language=en_US
If you have any questions, please feel free to reach out to our support team. You can find out details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
-Lau (Bose Customer Support)
Thank you for sharing your experience with the QuietComfort Ultra Headphones.
The new QuietComfort Ultra headphones offer new features and improvements, such as spatial audio (Immersion mode), Snapdragon sounds certification, a Wind Block feature and more.
If you are still not used to the buttons and touch controls of these headphones, please check this article: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001pVdTAAU&language=en_US
If you have any questions, please feel free to reach out to our support team. You can find out details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
-Lau (Bose Customer Support)
Written by a customer while visiting bose.com
Customer Rating
4
Great Headphones and welcome new features
on October 10, 2023
Posted by: Relliot
Gender:Male
Length of ownership:1 week
Great headphones but with some minor improvements I would rate these as perfect. The pause music when you remove the headphone is a function that I have been waiting for. World class noise cancellation and the aware mode is the best. Had to retrain my muscle memory for the controls coming over from the NC 700's. Pairs seamlessly with my UC dongle. However, there is no way to mute the microphone from when you are on a call or zoom meeting. Unless I missed something in the instructions, I have to mute from the computer or phone. Hopefully the engineers can add that functionality as an option for the volume strip or action button.
Response from bose.comBy Lau, Bose Customer Support, October 10, 2023
Hello Relliot,
Thank you for writing this review about the QuietComfort Ultra Headphones.
We are glad to hear that you are satisfied of the world class noise cancellation and audio quality they are offering.
If you still need to familiarize yourself with the touch controls for this headset, please check this article: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001pVdTAAU&language=en_US
Also, you are correct it is not possible to manually mute yourself from a call directly on the headphones, but you can do it from the connected source.
If you have any other questions, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
-Lau (Bose Customer Support)
Thank you for writing this review about the QuietComfort Ultra Headphones.
We are glad to hear that you are satisfied of the world class noise cancellation and audio quality they are offering.
If you still need to familiarize yourself with the touch controls for this headset, please check this article: https://support.bose.com/s/display-articles?productId=01t8c00000QEpaxAAD&articleId=ka08c000001pVdTAAU&language=en_US
Also, you are correct it is not possible to manually mute yourself from a call directly on the headphones, but you can do it from the connected source.
If you have any other questions, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
-Lau (Bose Customer Support)
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on October 10, 2023
Posted by: Krup
Gender:Female
Length of ownership:1 week
New headphones look and feel amazing. Sound is exceptional.
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones ever
on October 9, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Ok review time for the Bose QC Ultra Headphones!
Man these might be the best headphones I’ve ever had in my life. When they say they improved the sound they weren’t joking bass is actually there now. But not overpowering the mids and highs. The immersive audio is great with music and movies. The sound is the cleanest I’ve ever heard from any company! If you have the Bose QC35ii or older you should definitely upgrade! And APTX I would turn it off only because it bothers me when a beginning of a song would be skipped 2 to 4 seconds of the track
Written by a customer while visiting bose.com
Customer Rating
1
Great sound, poor design
on October 9, 2023
Posted by: DJ T
I bought these to replace the QC 35 II headphones. These sound good, but the design makes no sense whatsoever.
For some reason, the headphones must be powered on to use the wired connection... I was trying to use them as regular headphones without Noise Cancelation, etc... but for some reason the headphones have to be turned on while using them this way. Major design flaw as the headphones should be able to draw power from the device it is wired to.
Response from bose.comBy Nic, Customer Support, October 11, 2023
Hey DJ,
We're delighted to hear that you love the sound performance of the QuietComfort Ultra Headphones! They feature proprietary Bose active EQ to provide incredible, life-like sound, in conjunction with a personalized listening experience enabled by CustomTune technology to deliver this experience.
To enable this, the headphones must be powered on during use, including when using the auxiliary audio cable. While the headset's battery features all-day audio playback of up to 24 hours, if the battery is depleted you can still use them by connecting to a power source with the included USB-C cable.
Nic - Customer Support
We're delighted to hear that you love the sound performance of the QuietComfort Ultra Headphones! They feature proprietary Bose active EQ to provide incredible, life-like sound, in conjunction with a personalized listening experience enabled by CustomTune technology to deliver this experience.
To enable this, the headphones must be powered on during use, including when using the auxiliary audio cable. While the headset's battery features all-day audio playback of up to 24 hours, if the battery is depleted you can still use them by connecting to a power source with the included USB-C cable.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
great features and performance
on October 9, 2023
Posted by: Karl
Gender:Male
Length of ownership:1 week
I bought this Headphone and the performance is exceptionally great.
Written by a customer while visiting bose.com
Customer Rating
5
Best I've ever owned
on October 8, 2023
Posted by: NaplesDave
I just got mine. I had pre-ordered them a few weeks back. I have 3 other BOSE headphones as well. Two over the ear and one ear bud ver. I have been happy with BOSE products my entire life and everything I have is still working many years later. The big headphones I have replaced the ear cushions on a couple of times, but that is easy enough and not very expensive. I bought the new ear buds and the new headphone ULRTA editions with the Emersive sound feature. I really wasn't expecting anything special. Just the new version. But I'll admit, the noise cancellation is even better than before and the immersive sound feature is the best sound experience I could have hoped for. I truly think these are the best headphone I have ever owned in my lifetime. A bit pricy I think, but if you value your sound quality, well worth it in my opinion
Written by a customer while visiting bose.com
Customer Rating
5
Great upgrade from qc 35
on October 8, 2023
Posted by: Po73
Gender:Male
Length of ownership:1 week
Happy with my purchase, I have had the qc 35s for years and was going to get the 45s a couple months ago but heard about these. Was worth the wait in my opinion. They have great sound, the noise canceling is noticeably better than the 35s, they are very comfortable and I'm a fan of the design as well. The immersive sound isn't exactly how I thought it'd be but it's good. I'd recommend these to pretty much anyone who has $450 to spend on headphones.
Written by a customer while visiting bose.com