Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Average customer rating
4.6
(848 Reviews)
Rating breakdown 848 reviews
5 Stars
635
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - 60th Anniversary Diamond Edition
Customer Rating
5
Fantastic Upgrade!!
on October 17, 2023
Posted by: acbatz19
Gender:Male
Length of ownership:1 week
Pros:
* Noise cancellation improved drastically over the 700s
* Immersive audio met and exceeded expectations
* Bass is heavy without being unbalanced
* Auto-on/off is a nice add-on
* Noticeable upgrade in microphone and noise reduction
* Noise cancellation improved drastically over the 700s
* Immersive audio met and exceeded expectations
* Bass is heavy without being unbalanced
* Auto-on/off is a nice add-on
* Noticeable upgrade in microphone and noise reduction
Cons:
* Prefer the touch panel feature of the 700s compared to the buttons for control
* No way to adjust noise cancelling unless you create a new "Mode"
* Ear cups are not interchangeable between 700 and Ultra
* Prefer the touch panel feature of the 700s compared to the buttons for control
* No way to adjust noise cancelling unless you create a new "Mode"
* Ear cups are not interchangeable between 700 and Ultra
This is my third pair of Bose headphones over the last 8 years and the Ultras are by far the best. I started with the QC 25s in 2025 when I left for college and then upgraded to the 700s in 2019. Great improvements in the noise cancellation and bass. The bass is great in these and blows my previous 25s and 700s out of the water but still remain balanced enough that it's not overpowering. I used wore these throughout a noisy airport and on my flight and couldn't hear anything around me. The immersive audio is a fantastic new feature and really adds to the music listening experience. The "Still" vs. "Motion" is great, the "still makes it feel like you're in the first row at a concert for your favorite band. The auto on/off is a great feature for when you're switching between having them on and off. There are a couple of minor drawbacks and personal preferences with the first being buttons instead of a touch panel for controls. I got used to and still prefer the touch panel controls on my 700s to the buttons on the ultra. I think it's easier to swipe to adjust volume or skip instead of having to press the button several times to skip. As far as I know, you can't manually adjust the noise cancellation level without creating an entirely new "Mode" within the Bose app which is a bit of a pain when you want to adjust the settings quickly. I also noticed that the ear cup pads are spaced differently from the 700s. I wore out my first set of pads on my 700s and bought a replacement pair that was deeper and allowed for more space and grew used to hat feeling. I was hoping that the spacing would be the same but they are not so my ears feel slightly cramped compared to what I'm used to.
Overall though, this is a fantastic upgrade in the line of Bose headphones and would highly recommend them!
Written by a customer while visiting bose.com
Customer Rating
5
Most beautiful sound show
on October 17, 2023
Posted by: alohafromstef
I haven’t been this excited for a package to be delivered in a very long time. The personalized packaging made me feel like it was a gift from a friend.
The headphones are so comfortable. When I heard my favorite music through the headphones, my eyes widened and I opened my mouth in surprise. I expected high quality from Bose, but this was so much more.
To describe the feeling I first had when listening to these headphones may not be relatable to most people. As a senior citizen, as I underwent cataract surgery for my eyes, I experienced the phenomenon of seeing the most brilliant colors like a kaleidoscope during the procedure. I have never seen clarity like this in 67 years! That’s what it feels like when I am listening with the Bose headphones on, I am hearing sound like I’ve never heard it, like a kaleidoscope for my ears
Written by a customer while visiting bose.com
Customer Rating
5
Great feature!!
on October 17, 2023
Posted by: Mondy
Gender:Female
Length of ownership:1 week
I love how easy it is to use. The sound quality and noise cancellation definitely met my expectation! And you can use the bose music app to change the modes for your headphone!
Written by a customer while visiting bose.com
Customer Rating
5
Truly Amazing Headphones!!
on October 16, 2023
Posted by: Tisha20
Gender:Female
Length of ownership:1 week
I would like to start my review by saying, I knew I loved Bose products, but now I really understand why I love Bose Products. The Bose Quiet comfort Ultra Headphones are in a class of their own. I want to start by saying the quality of the headphones are amazing, since I received my headphones I dropped them at least four times and not one scratch nicked the surface. I am an Art teacher and in my classroom there is this loud noisy air conditioner that annoys me all day and sometimes I just need a break from the noise. Well I brought my headphones to school and put them on during my break just to drown out the noise. These head phones did more than drown out the noise, when I used the feature Immersion on the Bose app all the noise went away. I could not hear anything except the sound of the music coming from my headphones. This feature is by far my most favorite of them all. I pretty much used my headphones to grocery shop, bike ride, clean around the house, lounge around and they pretty much replaced my Bose QuietComfort Ultra earbuds. I don’t even use my earbuds anymore, I love these so much. Overall for all the things I use my headphones for, these are truly innovative, Bose is still the only brand I use for my sound systems including my sound bars. I made the switch over a decade ago and I will not be going backwards!! Waiting on them to make a cell phone, then I will be complete!!
Cons:
One con I would be, when using these headphones I did not like how hard it was to use the shortcut feature on the headphones themselves. I tried several times to set it up, but it just would not work for me, so I just ended up using the app to change modes and use other settings.
Another con was the initial set up, there were no clear directions on how to turn the headphones on so it took me about ten minutes to figure out how to turn them on, because I could not set them up in the Bose app until they were on and detected. After that, everything else was a breeze.
Pros:
On Pro would be the Bose app, I love how there were pictures and a brief description when setting up my headphones. I also liked the demo feature on the app and I was able to test the sound before using my headphones was. The app itself is simple, yet impactful it is jammed packed with features to play around with.
Another Pro would be the sound and comfort of the headphones I love how light and airy the headphones are, sometimes I forget I have them on because they are so comfortable. Also, the sound is top tier, while listening to my music, watching YouTube or movies I feel like I am in a theater or a party. The sound is so clear and smooth, the bass is amazing and doesn’t hurt my ears and my headphones are a true next level Bose product that definitely is worth every penny.
Last pro would be the aware feature that let me make phone calls and I could hear myself talk and har everything outside of my headphones. At first I did not know how to use this feature and when I took my first call I could not hear myself talking and it felt like my ears were compressed, but when I figured out how to use this feature I was able to make phone calls as normal. Truly genius of Bose to separate the Aware and Immersive features. Whenever I want to hear my music and don’t want to hear what is going on outside of my headphones, then I turn on the immersive feature. I can either set it to still or motion and the motion is amazing because it truly feels like the music is following you wherever you go!!
Written by a customer while visiting bose.com
Customer Rating
5
Get these…Now.
on October 16, 2023
Posted by: Eileen L
Gender:Female
Length of ownership:1 week
Ok, as far as sound quality goes, these are the best Bose has made thus far and I’ve had a lot of Bose headphones. I use headphones in bed to watch tv while my husband is sleeping, around the house while I’m cleaning and at the gym while working out. These are hands down, amazing sound. The sound seems to move with you like surround sound. It also has three levels: aware, noise cancelling and immersive sound. Immersive sound is the new one and it’s incredible. I can’t hear anything around me when that mode is on and I love it! The headset itself is very comfortable. The new volume slide is a little weird and takes some getting used to but it works very well. I also love that you can double click the button to skip to the next track. Overall, I highly recommend these headphones. I do wish they came in other colors but that’s it. They’re amazing.
Written by a customer while visiting bose.com
Customer Rating
4
Great headphones for most people.
on October 16, 2023
Posted by: Romero92
Gender:Male
Length of ownership:1 week
I love these headphones. I have the 700’s and I would definitely say these are an upgrade as far as function and comfort. They are lighter and fit more comfortable on my head for long periods of time. Also the controls are mixed between using the button for the play/pause controls while still using the swipe strip for volume controls which I think is a great change. The immersive audio is the newest addition to these headphones and I would have to say its not for me and its probably not for everyone. There is an echoing sound when it comes to vocals with singers and dialogue when watching movies. It’s a nice feature when listening to loud bands if you want to feel like you are at a concert or get lost in some music at the gym but overall I found myself turning off this function. Overall I love these headphones and I think they are an upgrade, but for the price compared to the 700’s I would say that if you want great sound at a cheaper price, the 700’s are the better option.
Written by a customer while visiting bose.com
Customer Rating
5
Bose has done it again!
on October 16, 2023
Posted by: Motto
Gender:Female
The new Bose QuietComfort Ultra headphones are a game changer. The innovative spatialized audio is amazing (you are surrounded by sound), and the noise cancellation is the best I have experienced. I have used them for video chats, music, movies, and podcasts and have been blown away. I recommend these to anyone looking for top-notch audio quality. You will not be disappointed.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Improvements!
on October 16, 2023
Posted by: Shel170621
Gender:Female
Length of ownership:1 week
A little about me: I’m a huge music junkie; my tastes run from “OMG you have to listen to this” to “Yeah. I know. Don’t judge me.” Additionally, I work from home and use headphones in meetings, or listen to music/podcasts when I’m not. I was using Bose 700’s and a fruit brand of earbuds. Suffice to say, I’m wearing some form of speaker on/in my ears for 10-12 hours a day at minimum.
Form factor: 10/10, great design, having the slide mechanism internal to the band is a nice change over the 700’s.
Comfort: 10/10, amazing! The pressure from the band isn’t as intense as the 700’s because they aren’t as tapered near the bottom of the ear cup. They’re also lighter which is fabulous for all day wear.
Sound: let’s turn this up to an 11/10. The immersive audio is awesome, it brought out elements of songs I hadn’t noticed before. Additionally, when adding a dac and wired connection, the audio quality from the switch to lossless was fabulous.
Phone Calls/MS Teams: worked really well for work related meetings. No complaints about audio quality, and I didn’t hear anyone say I sounded like I was in a tunnel.
Wishlist!
* Capability to mute the microphones from the headphones themselves rather than from the device I’m listening from. I had an “Oops, I thought I was muted” moment on a meeting.
* A setting to mute the announcement of the names of connected devices. The name my company gave my laptop is 16 randomized letters that I can’t change.
* Capability to mute the microphones from the headphones themselves rather than from the device I’m listening from. I had an “Oops, I thought I was muted” moment on a meeting.
* A setting to mute the announcement of the names of connected devices. The name my company gave my laptop is 16 randomized letters that I can’t change.
Written by a customer while visiting bose.com