Customer reviews from hp.com
HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Average customer rating
4.3
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
448
4 Stars
104
3 Stars
58
2 Stars
16
1 Star
62
83%of customers recommend this product.
(
125 out of
151)
Customer Reviews for HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Posted by: Memphis Red
from Asheville, NC
Verified Purchase:Yes
Nice printer. Easy to install. Quiet. Haven't had long enough to judge ink usage.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
3
Good quality but too restrictive with Instant Ink
on August 26, 2022
Posted by: Tammy R
Verified Purchase:Yes
The online requirement is too restrictive for those of us without constant online access. Im not clear if this is a printer factor or the Instant Ink subscription, but I can only print a few pages with a printer cable connection before the printer tells me i must connect to continue printing. As soneone without home internet (because i live in a rural area), I should be able to print endlessly with a cable connection. Its very inconvenient to connect with my mobile hotspot everytime I want to print. If this is a factor of the Instant Ink program, I will not be renewing at the end of my free trial period. Aside from that, I am pleased with the quality of the print and think this is an all-around godd printer in this proce range.
Written by a customer while visiting hp.com
Posted by: Carole B.
Verified Purchase:Yes
It’s a great printer with quality prints — except for two things — it won’t print a page from a book. My old HP printer that I just replaced had no problem copying a page. And, the black cartridge is about to run out already!! Hardly used it at all… Really, really Disappointed! Hence the two stars off.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: MoJo007
Verified Purchase:Yes
This replaced my envy 7155. Very difficult to set up-was on the phone with a super tech for almost 2hrs. Print quality is disappointing-very faded-colors not bright and true.
Written by a customer while visiting hp.com
Posted by: happyprinting
from Santa Monica, CA
Verified Purchase:Yes
Nice upgrade to my old HPEnvy printer. Very easy to use, installation was much easier than it used to be. My old HPEnvy lasted a long time, so I hope the new one will too.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
like better than prior printer (HP Envy all in one 76.... which was approximately 7 years old.
on October 10, 2022
Posted by: H_Ecologist
from Virginia
Verified Purchase:Yes
USER FRIENDLY. ENJOY USING!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: G Kenney
Verified Purchase:Yes
Great little printer. Little hard to setup with a Cromebook computer and crome phone.
Written by a customer while visiting hp.com
Posted by: M. Platte
from Naples, FL
Verified Purchase:Yes
The computer seems to work well but it is slower than the Officejet 3830 it replaces. I like the front loading paper.
I would recommend this to a friend!
Value
2
Response from hp.comBy Keith, HP Care, November 8, 2022
Hi there.
Thanks for the review and the feedback. While I'm glad that your printer is working OK and that you like the paper-loading design, I'm sorry that it has rendered prints more slowly than your previous HP printer. It's easy to understand why that would be a disappointing start to owning a new device. I want to help you improve performance, so i'll suggest some resources that I hope will make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If print speed does not improve to your satisfaction – or if you need assistance with anything else – I hope you'll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Thanks for the review and the feedback. While I'm glad that your printer is working OK and that you like the paper-loading design, I'm sorry that it has rendered prints more slowly than your previous HP printer. It's easy to understand why that would be a disappointing start to owning a new device. I want to help you improve performance, so i'll suggest some resources that I hope will make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If print speed does not improve to your satisfaction – or if you need assistance with anything else – I hope you'll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com