Customer reviews from hp.com
HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Average customer rating
4.3
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
448
4 Stars
104
3 Stars
58
2 Stars
16
1 Star
62
83%of customers recommend this product.
(
125 out of
151)
Customer Reviews for HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Posted by: ckga
Verified Purchase:Yes
We like this printer more than the last one we had. I like the screen and print quality and speed. We have had some glitches with the tray but so far we are learning its personality.
Written by a customer while visiting hp.com
Posted by: Deb's
Verified Purchase:Yes
Quality printer and very easy to use
Written by a customer while visiting hp.com
Posted by: GreenValley Joe
Verified Purchase:Yes
This printer is reasonably priced and works very well, I use it in my home office for correspondence and printing photos, typical things for the basic home office. It was easy to unpack and install, just follow directions that you're given.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Blessed Assurance
from Fairhope, AL
Verified Purchase:Yes
So far this new printer is working well. Set up was easy.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Ivanna
Verified Purchase:Yes
Nothing but ink problems since purchased.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 27, 2022
Hi there.
I’m sorry you’ve encountered problems related to ink with your printer. I’m also sorry for any resulting inconvenience. I can’t tell from your review what specific difficulties you’ve encountered, whether they involve cartridge installation, page yield, Instant Ink shipments, print quality or something else. Nonetheless, I’ll provide a resource that I hope will help you resolve whatever issues are at hand.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered problems related to ink with your printer. I’m also sorry for any resulting inconvenience. I can’t tell from your review what specific difficulties you’ve encountered, whether they involve cartridge installation, page yield, Instant Ink shipments, print quality or something else. Nonetheless, I’ll provide a resource that I hope will help you resolve whatever issues are at hand.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: B Miller
from Austin
Verified Purchase:Yes
Not printing all the colors.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Marco, HP Care, December 1, 2022
Hi there.
I’m sorry that your printer has rendered prints with no color. I can understand how disappointing this must be. I want to help you resolve this problem, so I’ll direct you to some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- https://support.hp.com/us-en/document/ish_4804440-4201223-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Marco
HP Care
hp.com/support
I’m sorry that your printer has rendered prints with no color. I can understand how disappointing this must be. I want to help you resolve this problem, so I’ll direct you to some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- https://support.hp.com/us-en/document/ish_4804440-4201223-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Marco
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: I’m Roi
Verified Purchase:Yes
The scanning function is not compatible with Apple products.
Written by a customer while visiting hp.com
Posted by: ANGIE BUTRICK
Verified Purchase:Yes
First of all let me say, I have never received and item that was so well packaged, So easy to remove the printer with the hand straps. GREAT JOB. I am very pleased with this printer. Very well made, And so easy to install with HP Smart. Operation is smooth and very quiet. And a very nice looking printer. I would recommend this printer 100% to anyone.
I would recommend this to a friend!
Quality
5
Written by a customer while visiting hp.com