Customer reviews from hp.com
HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Average customer rating
4.3
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
448
4 Stars
104
3 Stars
58
2 Stars
16
1 Star
62
83%of customers recommend this product.
(
125 out of
151)
Customer Reviews for HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Posted by: Geo7
from Michigan
Verified Purchase:Yes
Dufficult to set up but Easy to use. Color cartridge came defective. No blue ink. Took 3 days plus help from a friend to set up. Had to buy new ink cartridges but now works good.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Stephen NH
from Brookfield
Verified Purchase:Yes
had to upgrade from a HP to a newer one to accept 5g via my router
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Still haven't got to use it as the ink cartridge was defective out of the box so still waiting on replacement
Written by a customer while visiting hp.com
Posted by: Anonymous
from Chicago Illinois
Verified Purchase:Yes
Easy set up
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Happy face
from Buffalo, NY
Verified Purchase:Yes
love the printer.
I would recommend this to a friend!
Value
5
Written by a customer while visiting hp.com
Posted by: Makaleka
from Hawaii
Verified Purchase:Yes
Simple, excellent, qualitu
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: jrathnam
from Riverside, CA
Verified Purchase:Yes
Where is the bonus 6 months ink? I need it now!
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, March 12, 2023
Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the six months’ worth of ink you expected when you bought the device. I want to help you resolve this issue, so I’ll provide some resources and clarifying information that I hope will reach that goal.
First, the ink cartridges that arrived with your printer are not designed to last six months, nor is a six-month supply of cartridges included with the device. Rather, your printer purchase included an option of six months free in our Instant Ink program. In this program, you choose the number of pages you’d like to print monthly, and replacement cartridges are shipped as needed based on usage. You should have had the opportunity to enroll in this free trial offer when you set up the printer.
I recommend that you contact our Instant Ink program so we can help you assess and resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
Keith
HP Care
hp.com/support
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering you’ve not found the six months’ worth of ink you expected when you bought the device. I want to help you resolve this issue, so I’ll provide some resources and clarifying information that I hope will reach that goal.
First, the ink cartridges that arrived with your printer are not designed to last six months, nor is a six-month supply of cartridges included with the device. Rather, your printer purchase included an option of six months free in our Instant Ink program. In this program, you choose the number of pages you’d like to print monthly, and replacement cartridges are shipped as needed based on usage. You should have had the opportunity to enroll in this free trial offer when you set up the printer.
I recommend that you contact our Instant Ink program so we can help you assess and resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Peanut paul
Verified Purchase:Yes
Too loud , made cheap
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com