Customer reviews from hp.com
HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Average customer rating
4.3
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
448
4 Stars
104
3 Stars
58
2 Stars
16
1 Star
62
83%of customers recommend this product.
(
125 out of
151)
Customer Reviews for HP - Refurbished Excellent - Envy Inspire 7255e Wireless AI-Enabled AiO Inkjet Photo Printer w/ 3 Months of Instant Ink (+1 Bonus Month Ink w/ Code) - White & Sandstone
Posted by: SED8
from Portsmouth NH
Verified Purchase:Yes
This is a terrible machine, it won’t update the firmware, and they believe I got a virus from it
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: name who
Verified Purchase:Yes
Nothing has worked easily ran out of ink and ordered new cartridge recommended online and it is not compatible.
Response from hp.comBy Keith, HP Care, June 27, 2022
Hi there.
I’m sorry that you’ve had a hard time with your printer. I can fully understand why difficult usability followed by an indication that an ink cartridge is not compatible with the device would be a frustrating start to ownership. I want to help improve your experience. I hope the information and resources below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402069
Next, I can’t tell from your review who or what recommended the cartridge, or why the printer didn’t recognize it if it was the proper kind. The product specifications for this printer show that it takes HP 64 cartridges. If that’s the type of cartridge you bought – or if you need assistance with anything else – I recommend you
contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve had a hard time with your printer. I can fully understand why difficult usability followed by an indication that an ink cartridge is not compatible with the device would be a frustrating start to ownership. I want to help improve your experience. I hope the information and resources below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100402069
Next, I can’t tell from your review who or what recommended the cartridge, or why the printer didn’t recognize it if it was the proper kind. The product specifications for this printer show that it takes HP 64 cartridges. If that’s the type of cartridge you bought – or if you need assistance with anything else – I recommend you
contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Huggy Bear
from Hiawatha, KS
Verified Purchase:Yes
I am very satisfied with my New HP ENVY INSPIRE PRINTER. It does everything I needed. It was easy to set up . It's awesome .
Written by a customer while visiting hp.com
Customer Rating
3
New printer... older printer failed bad product !
on August 27, 2025
Posted by: Franklyn L
from Florida
Verified Purchase:Yes
Too noisy..photo tray after adding new paper is not needed nor wanted...
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I’m not happy with this machine . It’s so dang slow. I’m constantly waiting to get it back online.
Response from hp.comBy Keith, HP Care, May 27, 2022
Hi, Sue.
I’m sorry to hear that your printer has rendered prints so slowly and has experienced offline problems. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you make sure your printer performs reliably for any urgent printing needs, so I’ll offer some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Next, you can visit a page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints so slowly and has experienced offline problems. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you make sure your printer performs reliably for any urgent printing needs, so I’ll offer some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Next, you can visit a page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
NOT the new printer I wanted, NEW PROBLEMS created
on December 17, 2022
Posted by: Wigguynyc
Verified Purchase:Yes
Still trying to problem-solve
No, I would not recommend this to a friend.
Quality
1
Response from hp.comBy Keith, HP Care, January 4, 2023
Hi there.
I’m sorry that you’ve encountered problems with your printer. Your review is brief, but your frustration is clear. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. On the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100402069
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered problems with your printer. Your review is brief, but your frustration is clear. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. On the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100402069
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jim 1723
Verified Purchase:Yes
Very nice replacement for our former HP Envy Printer. HP does a great job with customer support and with its Instant Ink Program!!! The printer also matches up well with our iMac and other Apple devices.
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
Awesome, easy to set up, flawless 2 sided printing.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com