Hi, Bill.

I’m sorry to learn that your printer has produced prints of poor quality, and that it has displayed error messages and had other printing problems. Your unhappiness comes as no surprise here. I want to help you remedy these problems, so I’ll direct you to some resources I hope will make that happen.

First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include blurred or fuzzy text, color or black ink not printing properly or at all, and faded or streaked prints. Find that guide here:
- support.hp.com/us-en/document/ish_4804440-4201223-16

For the other difficulties you describe, you can visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support