Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
237
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
234 out of
239)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
4
Very convenient & easy to access
on April 22, 2026
Posted by: Patr
from Australia
Gender:Male
I bought this more than a year ago. But a problem with software update. I tried to contact the company via email and not respond as all.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 23, 2026
Thanks for reaching out, and sorry for the inconvenience you’ve experienced.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent lock
on April 21, 2026
Posted by: Kkc417
from Saint Petersburg
Gender:Female
I'm very pleased with my Lockly device. It was amazingly simple to install and set up. I can add a user with a code, a fingerprint, through facial recognition, or all three. Great purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 21, 2026
Thank you for sharing your experience! We’re glad to hear your Lockly device was simple to install and set up, and that you’re enjoying the flexibility of adding users through code, fingerprint, and facial recognition.
We appreciate your support and are happy to know it’s been a great purchase for you. If you ever need anything, we’re here to help!
We appreciate your support and are happy to know it’s been a great purchase for you. If you ever need anything, we’re here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Best Lock for the modern family! So easy to use
on April 19, 2026
Posted by: Joeyslockreview
from Monroe Township, NJ
Gender:Male
This lock is so easy to use and setup! It's fast and recognizes your face quick. I highly recommend for a family for easy access to get in your home.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 20, 2026
Thank you for the 5-star review! We’re glad to hear you’re enjoying how quick and easy the setup is and that the facial recognition is working so well for you. We appreciate the recommendation for families!
Written by a customer while visiting lockly.com
Customer Rating
5
Upgraded my Lockly for facial recognition
on April 18, 2026
Posted by: BobPick
from Florida
Gender:Male
While I had purchased and installed Lockly devices 8 years ago and they were working fine, I decided to purchase the Visage Zeno series (both main doors, front and back) based on upgrades for facia recognition and improved software. The results are great. Packaging and instructions were great, installation went smoothly as replacements, all functionality was noticably improved, and setting up the users on all functions was simple. It works great. We all are verty pleased! I recommended it to several family and friends.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 20, 2026
Thank you for the 5-star review! We’re thrilled to hear your upgrade to the Lockly Visage Zeno Series Smart Lock has been such a great experience, from smooth installation to improved performance and easy user setup. It’s wonderful that your family is enjoying it and that you’re recommending it to others—we truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Outstanding Smart Lock
on April 17, 2026
Posted by: Pacoman1121
from Syracuse, NY.
Gender:Male
I bought a Lockly Visage smart lock a month ago and already I’m depending on it daily to go through my garage and home. It gives me secure and easy access to my home. I no longer have to carry keys when I go bike riding. I can check in the app to make sure the door is locked. I can even open it from several states away. I opened the door for my son from Maine shortly after installing the lock. I am buying another one for my front door when my new door is installed next month. I especially like the facial and thumb print features.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 20, 2026
Thank you for the 5-star review! We’re thrilled to hear your Lockly Visage Smart Lock is making daily access easier, more secure, and truly key-free. It’s great to know you’re enjoying features like facial recognition, fingerprint entry, and remote access. We appreciate your support and look forward to helping you with your next installation!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock
on April 17, 2026
Posted by: Bert
from Vancouver, Canada
Gender:Male
Simple and easy to use, the battery can last for a year before recharge.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 17, 2026
Thank you for your feedback! We’re glad to hear you’re finding it simple and easy to use, and that the battery life has been impressive. We appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock
on April 16, 2026
Posted by: Kbanh
from Denver, CO
Gender:Male
This is a great lock.I love facial recognition access, it's fast ,used it almost a year, never felt
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 17, 2026
Thank you for your feedback! We’re so glad to hear you’re loving the fast facial recognition and that it’s been working reliably for you over the past year. We truly appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock with amazing features
on April 16, 2026
Posted by: Richie w
from Sydney
Gender:Male
Easy to install . Face and fingerprint entry works so well
Response from lockly.comBy Ashley L., Lockly Customer Service, April 17, 2026
Thank you for your feedback! We’re glad to hear installation was easy and that both face and fingerprint entry are working smoothly. We appreciate your support!
Written by a customer while visiting lockly.com