Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
214
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
212 out of
216)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great lock
on July 25, 2026
Posted by: Anonymous
from Adelaide
Gender:Male
I've had this lock for a few weeks now and cannot fault it recognises the registered faces almost instantly. We had a direct smart lock before and it would always do it so far there have been no drop outs and the app works really fast cannot fault this lock
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 27, 2026
Thank you for sharing your experience with Lockly Visage! We're thrilled to hear that you’re enjoying the lock and that the facial recognition, app performance, and overall reliability have exceeded your expectations.
We understand how important a seamless and dependable smart lock experience is, and we're glad to hear that Visage has provided fast recognition and consistent performance without the connectivity issues you experienced with your previous lock.
Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and hope you continue to enjoy your Visage!
We understand how important a seamless and dependable smart lock experience is, and we're glad to hear that Visage has provided fast recognition and consistent performance without the connectivity issues you experienced with your previous lock.
Thank you for choosing Lockly and for taking the time to share your feedback. We truly appreciate your support and hope you continue to enjoy your Visage!
Written by a customer while visiting lockly.com
Customer Rating
5
Great security while making entry seamless
on July 12, 2026
Posted by: ChrisInSanJose
from San Jose, CA
Gender:Male
This lock provided great security, while at the same time making entry seamless with its facial recognition unlocking the door as you approach. So easy and no fumbling with keys. It doesn't get better than this.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 13, 2026
Thank you for your 5-star review! We're thrilled to hear that you're enjoying the security, convenience, and seamless entry experience your Lockly provides. Features like facial recognition are designed to make everyday access easier while keeping your home protected, and we're so glad you're loving the key-free experience.
Thank you for choosing Lockly and for sharing your feedback. We appreciate your support and are excited to be part of your smart home journey! 🔒💙
Thank you for choosing Lockly and for sharing your feedback. We appreciate your support and are excited to be part of your smart home journey! 🔒💙
Written by a customer while visiting lockly.com
Customer Rating
5
A Game Changer for peace of mind
on July 8, 2026
Posted by: NNFF
from Miami
Gender:Female
I wish I had bought this years ago! It would have saved us from many arguments about whether the door was locked and would have saved me a lot of the mental energy of worrying about the door and then going back to the door to make sure it was locked. What a relief to know I can count on this now to keep our young kids safe. Super helpful for neurodivergent people!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2026
Thank you so much for your wonderful review! We're so happy to hear your Lockly has brought you such peace of mind. Knowing you can check and control your lock without second-guessing whether the door is secured can make a huge difference, especially with young children at home. We also truly appreciate you sharing how helpful it's been for your neurodivergent needs—that kind of feedback means a lot to us. Thank you for trusting Lockly to help keep your family safe! 💙
Written by a customer while visiting lockly.com
Customer Rating
5
Great
on July 7, 2026
Posted by: Lock this door
from Concord, NC
Gender:Male
Had one on a door and bought this second one. Love them.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 8, 2026
Thank you for your continued support! We're so glad to hear you loved your first Lockly lock and decided to add a second one. We truly appreciate you choosing Lockly for your home and are thrilled to have you as part of the Lockly family. Thank you for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
The best lock
on June 26, 2026
Posted by: InCezWeTrust
Gender:Male
I would love to say how much this lock has changed the way we come into our home. It has made our lives so much easier, especially when our hands are full or we're carrying groceries.
I also love that it notifies me when the door is open or if it isn't fully closed and locked properly. Another great feature is that it lets me know who unlocked the door, which gives me extra peace of mind.
The only improvement I would suggest is making the display easier to read in direct sunlight, as it can be difficult to see when the sun is shining on it.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 29, 2026
Thank you so much for sharing your experience! We're thrilled to hear your lock has made everyday life more convenient, especially when your hands are full. It's great to know you're enjoying features like the door status notifications and user activity alerts, and that they've given you added peace of mind.
We also appreciate your thoughtful feedback about the display visibility in direct sunlight. Input like yours is invaluable, and we'll be sure to share your suggestion with our product team as we continue to improve our products.
Thank you for choosing us and for taking the time to leave such a detailed review!
We also appreciate your thoughtful feedback about the display visibility in direct sunlight. Input like yours is invaluable, and we'll be sure to share your suggestion with our product team as we continue to improve our products.
Thank you for choosing us and for taking the time to leave such a detailed review!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing Facial Recognition feature
on June 22, 2026
Posted by: Flash1
from Miami, FL
Gender:Male
It's a great smart lock, ot has all features you can think about but having facial recognition it's the next level.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 22, 2026
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the smart lock and finding the features helpful, especially the facial recognition—it’s great to know that’s been a standout for you.
We appreciate your support and are here if you ever need assistance.
We appreciate your support and are here if you ever need assistance.
Written by a customer while visiting lockly.com
Customer Rating
5
Great Product
on June 22, 2026
Posted by: Jldj
from NC
Gender:Female
I brought this product about a month ago and am very happy with it. User friendly. Thank you!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 22, 2026
Thank you for sharing your feedback. We’re glad to hear you’ve been happy with the product and finding it user-friendly after a month of use.
We appreciate your support and are here if you ever need assistance.
We appreciate your support and are here if you ever need assistance.
Written by a customer while visiting lockly.com
Customer Rating
2
Face recognition and fingerprint doesn't work
on June 16, 2026
Posted by: Markus
from Windsor Ontario
Gender:Male
Face recognition and fingerprint only work 1/3 of the time, it's really annoying when the face recognition doesn't work, then you have to touch the fingerprint multiple times to open the door. It's the same way with all 3 users in the house. The battery life is great, that's the only reason for 2 stars.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 17, 2026
Thank you for your feedback. We’re sorry to hear that the face recognition and fingerprint performance hasn’t met your expectations, especially across multiple users.
We understand this has already been reviewed with our support team under your warranty claim, and we appreciate you working with us through that process. While we’re glad the battery performance has been solid, we recognize the ongoing access issues have been frustrating.
Your feedback has been shared with our team for further review as we continue improving recognition reliability across all user environments. We truly appreciate you taking the time to share your experience.
We understand this has already been reviewed with our support team under your warranty claim, and we appreciate you working with us through that process. While we’re glad the battery performance has been solid, we recognize the ongoing access issues have been frustrating.
Your feedback has been shared with our team for further review as we continue improving recognition reliability across all user environments. We truly appreciate you taking the time to share your experience.
Written by a customer while visiting lockly.com