Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
237
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
234 out of
239)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
2
Face recognition and fingerprint doesn't work
on June 16, 2026
Posted by: Markus
from Windsor Ontario
Gender:Male
Face recognition and fingerprint only work 1/3 of the time, it's really annoying when the face recognition doesn't work, then you have to touch the fingerprint multiple times to open the door. It's the same way with all 3 users in the house. The battery life is great, that's the only reason for 2 stars.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 17, 2026
Thank you for your feedback. We’re sorry to hear that the face recognition and fingerprint performance hasn’t met your expectations, especially across multiple users.
We understand this has already been reviewed with our support team under your warranty claim, and we appreciate you working with us through that process. While we’re glad the battery performance has been solid, we recognize the ongoing access issues have been frustrating.
Your feedback has been shared with our team for further review as we continue improving recognition reliability across all user environments. We truly appreciate you taking the time to share your experience.
We understand this has already been reviewed with our support team under your warranty claim, and we appreciate you working with us through that process. While we’re glad the battery performance has been solid, we recognize the ongoing access issues have been frustrating.
Your feedback has been shared with our team for further review as we continue improving recognition reliability across all user environments. We truly appreciate you taking the time to share your experience.
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome product to welcome you home!
on June 15, 2026
Posted by: Alxreyes
from Little Elm,TX
Gender:Male
Have had it a couple of months and everyone in the house loves it. Kids will never be locked out.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2026
Thank you for the fantastic 5-star review! We're so glad to hear that everyone in the house is loving it. Knowing the kids can always get in without worrying about lost or forgotten keys is exactly the kind of convenience we aim to provide. We appreciate your feedback and hope you continue enjoying it for years to come!
Written by a customer while visiting lockly.com
Customer Rating
5
Just WOW!
on June 12, 2026
Posted by: Capt Gary
from Fla.
Gender:Male
The best lock we have ever had! Facile, fingerprints are spot on!
Best security ever!
Best security ever!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 15, 2026
Thank you for your amazing 5-star review! We're thrilled to hear that the Lockly has been the best lock you've ever had. It's great to know that the setup was easy and that the fingerprint recognition has been accurate and reliable for you. Providing convenience, security, and peace of mind is exactly what we strive for. Thank you for choosing Lockly and for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
4
Almost perfect!
on June 10, 2026
Posted by: Anonymous
from Asunción, Paraguay
Gender:Male
I bought this product a month ago and it’s a great quality product. The only issue is that sometimes it misses the face-detection and I have to manually unlock the door. I hope this gets solved with a software update soon!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 11, 2026
Thank you for your review and for sharing your experience! We're glad to hear you're enjoying the quality of the product overall. We appreciate your feedback regarding the occasional missed face detection—this insight is very helpful for us as we continue to improve performance.
In many cases, ensuring your device is updated to the latest firmware can significantly improve face recognition accuracy and overall reliability. We recommend checking for and installing any available updates through the app to make sure you're getting the best performance possible.
If you continue to experience issues after updating, our support team would be happy to help troubleshoot further. Thank you again for your feedback and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
In many cases, ensuring your device is updated to the latest firmware can significantly improve face recognition accuracy and overall reliability. We recommend checking for and installing any available updates through the app to make sure you're getting the best performance possible.
If you continue to experience issues after updating, our support team would be happy to help troubleshoot further. Thank you again for your feedback and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Solid smart lock, face recognition works great
on June 7, 2026
Posted by: Mahendra
from Sydney, Australia
Gender:Male
Installed this in April and it's been reliable. Face recognition unlocks quickly even in low light. Setup was straightforward, the app walks you through it well. Build quality feels premium and the deadbolt action is smooth. Good upgrade from a standard lock.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 8, 2026
Thank you for the great review! We're glad to hear your lock has been reliable since installation and that the face recognition feature is working quickly and consistently, even in low light. It's also great to know you found the setup straightforward and the app helpful throughout the process.
We appreciate your feedback on the build quality and smooth operation as well—it's wonderful to hear it's been a solid upgrade from your previous lock. Thank you for choosing us!
We appreciate your feedback on the build quality and smooth operation as well—it's wonderful to hear it's been a solid upgrade from your previous lock. Thank you for choosing us!
Written by a customer while visiting lockly.com
Customer Rating
5
Now unlocking door is as easy aa unlocking phone
on June 3, 2026
Posted by: Chimpo
from Dallas Texas
Gender:Male
No issues easy install and works like it’s supposed to !
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 3, 2026
Thank you for your review! We're happy to hear the installation was easy and that everything is working exactly as expected. We appreciate your support and are glad you're enjoying your experience with the product!
Written by a customer while visiting lockly.com
Customer Rating
5
Best choice
on June 2, 2026
Posted by: Mscherelle1
from Detroit
Gender:Female
I am so glad I got these. No more worries about kids losing keys. I can allow company to have temporary codes for access. Can changes codes at will.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 3, 2026
Thank you for your wonderful review! We're delighted to hear that your smart locks are providing both convenience and peace of mind. The ability to manage access, create temporary codes for guests, and update codes whenever needed are some of our favorite features too. We're so glad you're enjoying the benefits of keyless entry. Thank you for choosing our products!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on June 1, 2026
Posted by: Pue1975
from Fort Worth tx
Gender:Male
Face recognition and finger print work great! App has also wonderfull features
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 2, 2026
Thank you for the great feedback! We’re glad to hear the face recognition and fingerprint features are working well for you, and that you’re enjoying the app’s features. Your support means a lot to the team.
Written by a customer while visiting lockly.com