Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
237
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
234 out of
239)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Very impressed
on August 27, 2026
Posted by: PNPrime
from Sherwood, Arkansas
Gender:Male
We have been using the Visage Zeno deadbolt lock for around a month now and I can’t believe how well it works. We almost exclusively use the facial recognition feature and I must say that it works flawlessly.
There are several different ways that you can access your home but we have found the facial recognition technology to be the easiest.
You can also use fingerprint, access codes, or set it up with Apple Home (but I don’t have the Apple Pod that it requires).
At first I was a little hesitant to go digital with our home’s lock because I have read many reviews about people getting locked in and locked out of their homes. This lock costs a bit more than most other digital locks that I looked at but I am glad I paid the extra money.
Also, it comes with not one but two keys to manually unlock your door if you have no power to unlock the door (battery dies). But I also chose this lock because it comes with a rechargeable battery that lasts a LONG time. When I put the battery in it over a month ago it was at 49% and today it’s at 39%. What’s more is they even included a second rechargeable battery so you are never without power!
If something happens to make me rethink my purchase I will update my review, but for now I am super happy with this lock and would recommend it without hesitation.
There are several different ways that you can access your home but we have found the facial recognition technology to be the easiest.
You can also use fingerprint, access codes, or set it up with Apple Home (but I don’t have the Apple Pod that it requires).
At first I was a little hesitant to go digital with our home’s lock because I have read many reviews about people getting locked in and locked out of their homes. This lock costs a bit more than most other digital locks that I looked at but I am glad I paid the extra money.
Also, it comes with not one but two keys to manually unlock your door if you have no power to unlock the door (battery dies). But I also chose this lock because it comes with a rechargeable battery that lasts a LONG time. When I put the battery in it over a month ago it was at 49% and today it’s at 39%. What’s more is they even included a second rechargeable battery so you are never without power!
If something happens to make me rethink my purchase I will update my review, but for now I am super happy with this lock and would recommend it without hesitation.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 31, 2026
Thank you so much for the incredibly detailed and thoughtful 5-star review! We’re thrilled to hear how impressed you are with the Visage Zeno and that the facial recognition feature has been working flawlessly for you.
We’re also glad you’re enjoying the flexibility of having multiple access options, along with the rechargeable batteries and physical backup keys for added peace of mind. We understand that switching to a smart lock can feel like a big step, so it means a lot to know that the Visage Zeno has exceeded your expectations and given you confidence in your purchase.
Thank you for taking the time to share your experience and for recommending LOCKLY without hesitation. We truly appreciate your support and hope you continue enjoying your smart lock for years to come!
We’re also glad you’re enjoying the flexibility of having multiple access options, along with the rechargeable batteries and physical backup keys for added peace of mind. We understand that switching to a smart lock can feel like a big step, so it means a lot to know that the Visage Zeno has exceeded your expectations and given you confidence in your purchase.
Thank you for taking the time to share your experience and for recommending LOCKLY without hesitation. We truly appreciate your support and hope you continue enjoying your smart lock for years to come!
Written by a customer while visiting lockly.com
Customer Rating
5
Love!
on August 27, 2026
Posted by: Monique
from Chicago, IL
Gender:Female
Install isn't bad and works great. Recorded all 8 of our children's prints and facial recognition. No need for keys!
Written by a customer while visiting lockly.com
Customer Rating
5
Works perfectly every time
on August 23, 2026
Posted by: Havasu River Rat
from Lake Havasu City AZ
Gender:Male
I had this installed over a month ago and it has been working flawlessly. We love the facial recognition when you walk up to the door and it unlocks within seconds. I set up the auto lock feature so the lock closes after 5 minutes. The battery is still at 92%. We also set up the fingerprint and code access which is simple to do. I also set this up so my son can enter with facial recognition so he can gang access when we are on vacation and get our mail and check things out. We highly recommend this lock 1000%.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent lock!
on August 16, 2026
Posted by: Mike1116
from Hyde Park, NY
Gender:Male
I’ve had this lock installed for z as bout a month now and I’m very satisfied. Installation was easy and configuring it in the app was straightforward. Operationally it has been performing well, facial scan, fingerprint and code all work whenever someone tries it. Very happy with this purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’ve been so happy with your LOCKLY Visage after the first month. It’s great to know that installation was straightforward and that configuring the lock through the app was just as easy.
We’re especially glad to hear that all of your access methods—including facial recognition, fingerprint, and PIN code—have been performing reliably. That combination of convenience, flexibility, and security is exactly what we aim to provide.
Thank you for choosing LOCKLY and for taking the time to share your experience. We truly appreciate your support and are so happy to hear you’re enjoying your new lock! ⭐⭐⭐⭐⭐
We’re especially glad to hear that all of your access methods—including facial recognition, fingerprint, and PIN code—have been performing reliably. That combination of convenience, flexibility, and security is exactly what we aim to provide.
Thank you for choosing LOCKLY and for taking the time to share your experience. We truly appreciate your support and are so happy to hear you’re enjoying your new lock! ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
Great features and quality!
on August 15, 2026
Posted by: Luxe
from Unites States
Gender:Female
Love the upgrade to our front door lock! You never have to wonder if you locked the front door again and the facial recognition is essential when your hands are tied up with grocery bags etc! Highly recommend! 10/10
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’re loving the upgrade to your front door and that the facial recognition feature has become such a valuable part of your daily routine. Being able to unlock the door hands-free when your arms are full of groceries or packages is exactly the kind of convenience we wanted to create with LOCKLY Visage.
It’s also great to hear that you’re enjoying the added peace of mind that comes with knowing you can check and control your lock. Thank you for the 10/10 recommendation and for choosing LOCKLY! We truly appreciate your support and kind words. ⭐⭐⭐⭐⭐
It’s also great to hear that you’re enjoying the added peace of mind that comes with knowing you can check and control your lock. Thank you for the 10/10 recommendation and for choosing LOCKLY! We truly appreciate your support and kind words. ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock! Best smart lock I’ve had
on August 14, 2026
Posted by: Ron1258
from Torrance, CA
Gender:Male
Love the facial recognition feature, just walk up and the door unlocks - great when you’re carrying groceries or packages. The wife loves it and is also secure knowing the key option is there.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 17, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that you’re loving your LOCKLY Visage and that the facial recognition feature has made getting in the door so convenient—especially when your hands are full with groceries or packages! 😊
It’s wonderful to hear that both you and your wife are enjoying the lock and appreciating the added peace of mind from having multiple secure ways to access your home. The Visage is designed to make everyday entry both convenient and secure, so we’re glad it’s delivering that experience for you.
Thank you for choosing LOCKLY and for sharing your experience with us. We truly appreciate your support! ⭐⭐⭐⭐⭐
It’s wonderful to hear that both you and your wife are enjoying the lock and appreciating the added peace of mind from having multiple secure ways to access your home. The Visage is designed to make everyday entry both convenient and secure, so we’re glad it’s delivering that experience for you.
Thank you for choosing LOCKLY and for sharing your experience with us. We truly appreciate your support! ⭐⭐⭐⭐⭐
Written by a customer while visiting lockly.com
Customer Rating
5
It’s better than I thought, hands free is handy
on August 12, 2026
Posted by: Bob 12345
from San Francisco
Gender:Male
Have both facial recognition and fingerprint, use facial recognition exclusively.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 13, 2026
Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying the facial recognition feature and that it’s working well for you. We truly appreciate you taking the time to share your experience with us!
Written by a customer while visiting lockly.com
Customer Rating
5
Love this lock
on August 5, 2026
Posted by: Bob1
from California
Gender:Male
I upgraded my lock to the Visage Zeno. It was so easy to install and set up! My family loves the hands free facial recognition feature, especially when our hands are full with groceries or the dogs! I highly recommend this lock!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2026
Thank you for sharing your experience with the Visage Zeno! We’re so glad to hear that the installation and setup were easy and that your family is enjoying the hands-free facial recognition feature. We know how convenient it is to unlock your door when your hands are full, and we love hearing that it’s making everyday moments a little easier.
Thank you for recommending Lockly and for choosing us to help keep your home secure. We truly appreciate your support! 🔒😊
Thank you for recommending Lockly and for choosing us to help keep your home secure. We truly appreciate your support! 🔒😊
Written by a customer while visiting lockly.com