Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
237
4 Stars
20
3 Stars
0
2 Stars
4
1 Star
3
98%of customers recommend this product.
(
234 out of
239)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
High tech lock with many features
on September 18, 2025
Posted by: Anonymous
from Raleigh NC
Gender:Male
I’ve gone through a lot of different smart locks over the years, including August and several others, and none have been as smooth as Lockly. The app is hands down the easiest to navigate no confusing menus or clunky setup and it connects reliably every time. The lock itself feels solid, works great whether I’m home or away, and gives me confidence that everything is secure. Compared to the others I’ve used, this one is by far the most seamless experience.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 19, 2025
Thank you for sharing your experience! We’re thrilled to hear that Lockly has provided the smoothest and most reliable smart lock experience you’ve had. It’s great to know our app and lock are giving you confidence and ease of use—exactly what we aim for. Your feedback means a lot, and we appreciate your trust in Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to use - works as advertised - Perfect
on September 8, 2025
Posted by: paulahb
from Tasmania, Australia
Gender:Male
I thought it was going to be good but I am surprised how good it is. It never misses a beat. Software is easy to use and the facial recognition is amazing. The only problem is that now it is so good I want to install them on all my external doors. I am looking forward to a future when I can install something like this on my external gate. I don't think that exists yet.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the Lockly has exceeded your expectations and that you’re loving the facial recognition and easy-to-use software. We love hearing about how our products become an essential part of your home security — and who knows, maybe a smart solution for external gates will be coming sooner than you think! Thanks again for being a valued member of the Lockly family. We’re here whenever you need us! — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock every
on September 7, 2025
Posted by: Moe809
from Michigan
Gender:Male
I used to have the old finger print LOCKLY when I found out this existed. I bought it right away and fell in love with it so much I got To mote good too
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 8, 2025
Thank you for sharing your Lockly journey! It’s awesome to hear that you loved the upgrade from the old fingerprint Lockly to our latest model so much that you got two more. We’re thrilled to be your go-to for smart security! If you ever need anything or have questions about your locks, we’re always here to help. — The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Works every time without fail!
on August 31, 2025
Posted by: SkyCriber
from Tampa
Gender:Male
High quality lock with the most advanced facial recognition, that works every time! Easy to install and program without issues. I control it with my Alexa as well. I’ve had three other “smart locks“, and this is the best one without question.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Thank you for sharing your experience! We’re thrilled to hear that our advanced facial recognition, easy installation, and Alexa integration have made such a positive difference for you. We truly appreciate your feedback and recommendation!
Written by a customer while visiting lockly.com
Customer Rating
5
Nice and stylish
on August 31, 2025
Posted by: Joanna
from New York
Gender:Female
Works great, looks great, very recommended, 5 stars
Response from lockly.comBy Ashley L., Lockly Customer Service, September 2, 2025
Thank you for your feedback! We’re thrilled to hear you’re enjoying your Lockly lock and truly appreciate your recommendation.
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on August 27, 2025
Posted by: Mike S
from Virginia Beach
Gender:Male
The facial recognition and fingerprint feature is great for the family. The ability to add a temporary code for contractors, etc is also great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 27, 2025
We’re so glad to hear you’re enjoying the facial recognition and fingerprint features with your family! 🎉 Being able to set up temporary codes for contractors, guests, or service providers is one of our favorite convenience and security features too, and we’re happy it’s been helpful for you. Thank you for sharing your experience and for choosing Lockly!
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Well worth the extra $$$
on August 25, 2025
Posted by: KBSguy
from Valparaiso, IN
Gender:Male
This lock works GREAT! The fingerprint reads very well, but the facial recognition is outstanding! I’ve purchased many other brands over the years, some work Ok, some are a crap shoot every time one walks up to unlock…this one is outstanding!!
We would like to convert the five “other brand” locks we use for our business, but can’t justify the expense at this time. But, I will be converting my other home lock soon.
We would like to convert the five “other brand” locks we use for our business, but can’t justify the expense at this time. But, I will be converting my other home lock soon.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 25, 2025
Thank you so much for your amazing feedback! We’re thrilled to hear that both the fingerprint and facial recognition features have exceeded your expectations, especially compared to other brands you’ve tried. We completely understand the investment it takes to upgrade multiple locks and are honored that you’re already planning to convert your other home lock. We look forward to continuing to provide you with security and convenience!
Written by a customer while visiting lockly.com
Customer Rating
4
Facial recognition, superb
on August 22, 2025
Posted by: Paul F
from Parramatta Australia
Gender:Male
Well, there are some minor bugs to this lock once you get the facial recognition working it is absolutely fabulous. Very easy to set up and recognises me in instantaneously when I am about to enter the apartment. Fingerprint sensor also works extremely well buy this for the brilliant use of facial recognition
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 22, 2025
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying the facial recognition and fingerprint features, and that setup was easy for you. We appreciate your patience with the minor bugs and are glad they didn’t take away from the overall experience.
Your support and enthusiasm mean a lot to us — we’re so glad you love the innovative technology in our lock!
Your support and enthusiasm mean a lot to us — we’re so glad you love the innovative technology in our lock!
Written by a customer while visiting lockly.com