Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPhone 16e/15/14/13 Commuter Series Case - Bump-Resistant Polycarbonate - Black
Average customer rating
4.2
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
77
4 Stars
16
3 Stars
5
2 Stars
2
1 Star
15
84%of customers recommend this product.
(
78 out of
93)
Customer Reviews for OtterBox - Refurbished Excellent - iPhone 16e/15/14/13 Commuter Series Case - Bump-Resistant Polycarbonate - Black
Posted by: Spotshop2864
Verified Purchase:Yes
I’ve been using Otter products for a few years and never worry about having them fall to the floor orbetween the seats in the car or just slide off the arm of a chair, my phone suffers no damage. So new iPhone , new Otter cover! This particular model actually comes off the phone fairly easily and snaps into place, just slide the phone in the bottom and rpthe sides and top lock in place..
Written by a customer while visiting otterbox.com
Posted by: Linda
Verified Purchase:Yes
My side button is very hard to push with this case. I have to take it out and shift the soft case around every other day to fix this issue. I wouldn’t buy this again considering how pricy this is
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 12, 2024
Hello Linda! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Guzman Plumbing
Verified Purchase:Yes
Great quality . Excellent product. Exactly the right fit for my phone
Written by a customer while visiting otterbox.com
Posted by: Kathleen Rosen
Verified Purchase:Yes
No screen cover and case plus packaging open…very disappointed.
Response from otterbox.comBy Customer Service, May 5, 2025
We’re so sorry to hear about the trouble with your product! Our Commuter Series Cases do not come with a screen protector. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Phone Case Sadness
Verified Purchase:Yes
First of all the phone case changed color very quickly. It’s very very slippery.
Response from otterbox.comBy Customer Service, Customer Service, May 14, 2025
Hello! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our Customer Service Team via chat and we would be more than happy to assist with this situation!
Written by a customer while visiting otterbox.com
Posted by: Daisy
Verified Purchase:Yes
I've used otterbox cases for years and have always gotten the commuter series case and it's great. I got it in green and the color seems a little closer to teal in person, though still green-leaning. But I love teal so that's fine by me!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn’t fit iPhone 15
on September 27, 2023
Posted by: Madi
The case actually doesn’t fit an iPhone 15 properly. The top doesn’t sit snugly. It’s like the hard shell is not large enough.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 28, 2023
Hello! We apologize that you are experiencing a fit issue with your case. The Commuter Series for the iPhone 15 is designed to fit the iPhone 15 device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with getting you a new case via warranty replacement!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not for iPhone 15
on September 26, 2023
Posted by: BighossBoss
I guess Otterbox didn’t get the memo but this doesn’t fit the iPhone 15. 14/13 cases are NOT compatible with the new iPhone 15.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize for any confusion. When we see compatibility of cases, it is backwards compatibility, meaning a case for an iPhone 15 will also fit an iPhone 14 or iPhone 13. There is not forwards compatibility from an iPhone 13 or iPhone 14 case to the iPhone 15. Please give our CS Team a call at 1-855-688-7269 and we are happy to answer any additional questions or assist with any case needs.
Written by a customer while visiting otterbox.com