Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPhone 16e/15/14/13 Commuter Series Case - Bump-Resistant Polycarbonate - Black
Average customer rating
4.2
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
77
4 Stars
16
3 Stars
5
2 Stars
2
1 Star
15
84%of customers recommend this product.
(
78 out of
93)
Customer Reviews for OtterBox - Refurbished Excellent - iPhone 16e/15/14/13 Commuter Series Case - Bump-Resistant Polycarbonate - Black
Customer Rating
4
So far so good!
on September 28, 2023
Posted by: Mags1981
I'm reading reviews saying it doesn't fit Iphone 15 properly, but I just purchased one and fits perfectly fine! (once I figured out to take the outside shell off first, put the phone in the soft shell, then put that into the hard shell.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jessica
Verified Purchase:Yes
Product is said to be for the new iPhone 16e. While it is “compatible”, it most certainly doesn’t fit. The 16e has one large camera eye piece while the 15 and lower have 2. It looks ridiculous. These covers were not made for the 16e by any means, they just lucked out that the dimensions are similar. I have always bought an otterbox cover for my phone, but they lost a customer. This is very deceiving.
Response from otterbox.comBy Customer Service, Customer Service, March 31, 2025
Hello, Jessica! Because many of the cases designed to fit and protect the iPhone 16e device also see backwards compatibility to other device with different camera configurations, we do see the more square shape of the camera opening in the case. The raised edges are designed to protect any of the compatible devices listed. If we can answer any additional questions, please do not hesitate to reach out, as we are always happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not fit iPhone 15 very well
on September 24, 2023
Posted by: Patrick
Does not fit the iPhone 15 well. Edges keep popping out of the case, not providing proper protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize you are experiencing a fit issue with the Commuter Series case. The Commuter Series is designed to be an amazing choice for device protection and the edges popping out of the case is not typical. We are happy to get you a brand new case via warranty replacement to alleviate the issue you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not a good choice
on October 3, 2023
Posted by: NGWGA1
Purchased online the color is not the same as represented. the fit is awkward at best. Lshipping took. full week. Would not reccomend nor purchase again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize that the color is not quite what you had hoped for. The Commuter Series offers great protection and this specific Commuter is designed to fit the iPhone 15 device, with compatibility to also fit the iPhone 14 and iPhone 13 devices as well. If we may assist with troubleshooting the fit issue you are noticing with your case, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: anonymous
Verified Purchase:Yes
Does not stay on iPhone 15 because it is taller than a 14 and OtterBox did not change their measurements
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 20, 2023
Hello! The Commuter Series case for iPhone 15 was designed specifically to fit the iPhone 15 device. This specific case also happens to have backwards compatibility with the iPhone 14 and iPhone 13 devices as well. If our Customer Service Team may assist or answer questions, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Teri H
Verified Purchase:Yes
I really appreciate the side grips and charging port cover. I would love the same for mag safe offered in additional colors and floral with these sturdy features.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
A great protector for my new iPhone 16e, but the "door" that covers the USB-C jack for the charger gets in the way when I am trying to connect the charger. That's the only thing I don't like about the box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JDme
Verified Purchase:Yes
I always buy Otterbox. The case fits, but the camera hole is bigger than the 16e requires.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com