Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Average customer rating
3.5 out of 5
3.5
(59 Reviews)
Open Ratings Snapshot
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product. 
(
30 out of 47
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Customer Rating
5 out of 5
5
Super durable
on January 16, 2023
Posted by: Georgiaboy86
from Ga
Gender:Male
[This review was collected as part of a promotion.] I love how durable and strong the case is. I love the built in case stand. I’m definitely purchasing more products in the future. I’m letting all my friends and family know how good this product is to me
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Protection at its finest
on January 16, 2023
Posted by: Joji45
from Des Moines, IA
Gender:Male
[This review was collected as part of a promotion.] Finally got a chance to test this product. It was pretty easy to get this on my ipad. It provides features that allows you to go hands free as well with how the product is built, which is always great! Anyway, people generally buy this brand based on it's reputation for being able to protect the product/or ipad in this instance. And that it did. I had my daughter play on it, and she threw it down a couple steps of stairs, and low and behold, no impact, no cracks to the ipad. It provided great protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Sturdy
on January 25, 2023
Posted by: Laura G
Verified Purchase:Yes
Love that it actually feels like it’ll protect a big fall not flimsy .
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
Hey there! We're stoked to hear this Defender Series Pro case has been working well for you and you find the protection it offers to be strong and sturdy. Is there a reason we missed out on those two additional stars though? We'd love to hear from you if you'd like to share anymore thoughts you might have on this case with us. Our awesome Otters are always there to help, just give us a ring at 1-855-688-7269.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Product!
on January 26, 2023
Posted by: Kelsey
from La
Gender:Female
[This review was collected as part of a promotion.] Very happy with this product. Protects the device from water and dropping. Good for kids who are rough and careless. Black color prevents the case from looking dirty and scuffs are camouflaged. Very practical product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Protection Available
on March 2, 2023
Posted by: nz683
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] Absolutely love this case for my iPad. It is light and easy to hold yet provides good protection even while traveling with kids. I would recommend this product for anybody that wants to protect their iPad and still enjoy using it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Please bring back the old pop up stand
on March 6, 2023
Posted by: Sandra
As othere mentioned the new folding stand is useless. It’s flimsy and breaks easily and not easy to use. The pop up stand on the inside of the previous defenders was perfect. Don’t fix what’s not broken. Too bad cause I really live this series for my kids.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
Hey there! We're sorry to hear that our Defender Pro Series case for your iPad has missed the mark. We appreciate your feedback regarding this product, and we will be certain to share it with the proper teams.
In the meantime, we would be happy to replace your case if it has been damaged in any way! Just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
👎🏻
on May 10, 2023
Posted by: Debby
Verified Purchase:Yes
Unable to leave on if I want to take a picture or FaceTime
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 11, 2023
Hey there, Debbie! We apologize for any inconvenience you may have had with the Defender Series Pro case for your iPad (10th gen). However, we specifically designed this case to work seamlessly with the unique features of your exact device, so it shouldn't be interfering with your camera in anyway. If you pop the shield stand off the case you'll be able to access all your camera features. Please give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
No built in screen.
on May 14, 2023
Posted by: Jesse
Verified Purchase:Yes
Paid to return item because it does not have a built in screen as shown in video.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 15, 2023
Hi there Jesse! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your device with premium protection and outperforms our previous Defender Series designs.
We apologize for any frustrations this may cause, and if you have any other questions or concerns, give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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