Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Customer Rating
1
Misleading Installation Video - No Screen Cover
on July 31, 2023
Posted by: Katharine
I specifically watched the instal video to make sure this came with a screen cover. I stupidly didn’t look at the reviews because I’ve always bought OtterBox cases for my phones and iPads and didn’t expect the website to be deliberately misleading. And now I see from the review responses that I should just shell out another x dollars to buy a screen protector on top of this expensive case? If you’ve removed the screen cover to make it compatible, then update the installation video. You are being very misleading.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize for any confusion. For iPad devices, the Defender Series case has built in screen protection and the Defender Pro Series case does not have built in screen protection. If you prefer built in screen protection for your device instead of a separate screen protector, the Defender Series case may be a great option for you!
Written by a customer while visiting otterbox.com
Posted by: Graham Arpen
Verified Purchase:Yes
Fold out stand is very stubborn. It broke in days. I expected better from otterbox. Especially for the money I paid.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 6, 2023
Hello Graham! We are so sorry to hear you experienced an issue, followed by a break of the shield stand portion of your Defender Pro Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Sheri
Verified Purchase:Yes
My new Otterbox case is nice and sturdy! I think that my new iPad is safe in it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay but has flaws
on June 19, 2023
Posted by: Blaise
The case that goes around the Otterbox is great but the shell that protects the screen and can be used as a stand is about as bad as it gets. When using the stand it gets stuck and to put it back it nearly break every time as if it gets stuck truly an awful design. Other than the stand the case does as expected.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
Oh no! We're sorry to hear about this unusual situation with your Defender Series Pro case for your iPad. The case should allow for you to utilize the stand feature with relative ease! We are certain that a replacement under our product warranty policy should help resolve this issue. Just give us a ring at 1-855-688-7269 and we would be happy to help.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: BMunster
Verified Purchase:Yes
Solid case / stand…I love the new design. It sits at a nice angle both in portrait and landscape mode. And I also appreciate that this one doesn’t have the removable side piece to expose the area on the side where it charges the Apple Pencil. The only thing I don’t like is that it only holds the Apple Pencil. The Logitech Crayon won’t fit in there. Kind of a limitation…
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
No camera hole!
on September 19, 2023
Posted by: Roberta
I have always put otter box cases on my devices, I have to say very disappointed in this case. It it is not well made at all. The stand is cheaply made, it love the way the order stands are for the other otter box’s. You can not reverse the camera, because it does not have a hole for it.
Response from otterbox.comBy Customer Service, September 19, 2023
Hello! We apologize that this specific case and shield stand are making it difficult to use the device in the way that you had intended. If you are experiencing an issue with the shield stand, we have an amazing warranty and we would be more than happy to help with this issue. Please give our Customer Service Team a call at P1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Jim Wentworth
Verified Purchase:Yes
Case doesn’t work with the keyboard there’s no slot in the case to adapt the new keyboard
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Missing slip cover
on December 18, 2022
Posted by: Tina
Great product but I was disappointed to find out there isn’t a protective cover on the screen. I exchanged what I thought was defective for another one that didn’t have a plastic cover. Disappointing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2022
Technically, the slipcover of the Defender Series case is the synthetic rubber layer that wraps around the back and sides of the inner plastic shell. But we get what you were meaning, and it is correct that there is no screen protector included.
That said, we do make a few different glass screen protectors for the iPad (10th Gen) that can be added to the mix if that's something you'd be interested in. Feel free to take a closer look at those options through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/ipad-10th-gen-screen-protector
Happy Holiday Season,
OtterBox Customer Support
That said, we do make a few different glass screen protectors for the iPad (10th Gen) that can be added to the mix if that's something you'd be interested in. Feel free to take a closer look at those options through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/ipad-10th-gen-screen-protector
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com