Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
9
3 Stars
10
2 Stars
3
1 Star
12
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for OtterBox - Refurbished Excellent - iPad (A16) and iPad (10th gen) Defender Series Case - Black
Posted by: Jcruz
Verified Purchase:Yes
The tilt mechanism for reading/gaming is cheesy. Not smooth and very awkward to adjust in/out. Feels like it will break very easily. Also, no screen protector unlike other otter box cases
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Sorry to hear you're not feeling super confident in the durability of the shield stand portion of the Defender Series Pro case for iPad (10th gen). The mechanism that helps allow for hands-free viewing and such didn't give us cause for concern during our internal testing, but we'd certainly be happy to help with a warranty replacement if something should come up.
As for a specific screen protector, although this model doesn't have one built directly into the frame, we do make some stand-alone ones that can be paired with the case for extra security if you'd be interested in adding another layer to the mix. Feel free to check out the options we have available through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/ipad-10th-gen-screen-protector
Best,
OtterBox Customer Support
As for a specific screen protector, although this model doesn't have one built directly into the frame, we do make some stand-alone ones that can be paired with the case for extra security if you'd be interested in adding another layer to the mix. Feel free to check out the options we have available through the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
https://www.otterbox.com/en-us/ipad-10th-gen-screen-protector
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
The iPad 10 folding stand is useless.
on February 7, 2023
Posted by: JimFlorida
I’ve used Otterbox on every Apple device I’ve ever owned. The folding stand for my IPad 9 was perfect. The folding stand for the 10 is a joke. In making it super adjustable you’ve ruined ease and functionality. I’ll be amazed if this frustrating, flimsy stand lasts even a couple of months.
The case is great as always but I use the stand often. Terribly disappointed.
The case is great as always but I use the stand often. Terribly disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're so sorry if you've had a discouraging experience with the Defender Series Pro case. We designed that stand to be adjustable for the viewing our your choice and you should be able to move the positioning of it with ease. We'll provide a link to a video below showing the different stand options that we hope helps. We sincerely appreciate you sharing this feedback with us though and we'll be sure to shoot your thoughts up the ladder to our design team for you. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this a bit more.
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
Stand is cheap and broke first time in use. Not good
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there Jeff! We're sorry to hear about this unusual situation with your Defender Series Pro case for your iPad. Our Defender Series Pro cases are very sturdy, so it is odd to hear about this! Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way. Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Marty S
Verified Purchase:Yes
I was disappointed in the case. It is heavier than I expected and the back covers the camera lens. I expected better from Otterbox.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
I hope the very slim adjustable stand will last.
on November 18, 2022
Posted by: Tommy L
Verified Purchase:Yes
It has taken me a bit to familiarize myself with the versatile stand that is built into the case. The mechanism to change the angle seems a little bendy and thin, it makes a lot of creaking noises upon moving, so hopefully this won’t affect its longevity. Everything else about it is good and as expected from Otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2022
We're sorry to hear you're having a creaky sorta experience with the Defender Series case. That wasn't anything that gave us cause for concern during our internal testing, so we're wondering if a brand-new warranty replacement would help to quiet all that noise.
If you want to give it a fresh go, or if you end up sticking with your current one and do end up having some sort of issue with the stand (we don't expect that), just ping our friendly Otters through the following link, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
If you want to give it a fresh go, or if you end up sticking with your current one and do end up having some sort of issue with the stand (we don't expect that), just ping our friendly Otters through the following link, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Colton
Verified Purchase:Yes
The solid plastic clip on back and stand see aweful the case itself is alright but do not waste your money just go buy i nice one piece you will break the stand becuse it is weak and very hard to close and open especially don’t recommend for protecting a kids iPad get something easier to use
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 12, 2023
Oh no! We're very sorry to learn about your dispiriting experience with this Defender Series Pro case. We designed that stand to be easily adjustable into the position of viewing of your choice, but we'll provide a link to our installation video and tutorial below that we hope helps. If your case has taken on some damage while trying to get that stand in place, please give our customer service team a call at 1-855-688-7269 and they'd be happy to look into getting you a replacement under our limited lifetime product warranty.
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
https://www.youtube.com/watch?v=7OXDeax6Sp0
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Adam
Verified Purchase:Yes
Thought the case I bought came with protective screen in the case. turns out it did not have one. Wish I knew that I would have bought a different one. It’s for my 9 year old so protection is a must. Would hate to damage the ipad
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
Hey there! We're so sorry to hear the Defender Series Pro case wasn't what you were expecting. You're correct to say this case doesn't include a built-in screen protector, but if that feature is important to you, we'll provide you a link to our Defender Series which does have a screen protector built into the case. We're happy you've found this case sufficient otherwise though. If you have any other questions or concerns, please don't hesitate to give our customer service team a call at 1-855-688-7269.
https://www.otterbox.com/en-us/protective-ipad-10th-gen-case-black/77-89953.html
Cheers,
OtterBox Customer Support
https://www.otterbox.com/en-us/protective-ipad-10th-gen-case-black/77-89953.html
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: richone
Verified Purchase:Yes
Very good Ipad protector. The otter box defender series has been a good choice for me. I also have one for my phone. Don't leave home without it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com