Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPad Pro 11-inch (M4) Defender Series Case - Black
Average customer rating
3.1
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
6
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
6
56%of customers recommend this product.
(
9 out of
16)
Customer Reviews for OtterBox - Refurbished Excellent - iPad Pro 11-inch (M4) Defender Series Case - Black
Posted by: Kim M
Verified Purchase:Yes
This is the second defender case I’ve used, the first was with work and now my personal iPad. Both cases the flap that covers the pencil charging space has broken off and won’t slide back into its little hinge ports. Very frustrating!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 18, 2025
Hello Kim! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
iPad Pro 11-inch (M5) and iPad Pro 11-inch (M4)
on December 20, 2025
Posted by: Ruetters GP
Verified Purchase:Yes
All works fine My biggest complaint is that there is no opening for the camera when the tablet is step up on the desk.
Response from otterbox.comBy Customer Service, December 22, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: William
Verified Purchase:Yes
I like the toughness and the built-in screen protector. The weak link is the separate small piece that covers the pencil charger. It is not very secure and frequently falls off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Norbert
Verified Purchase:Yes
It is just too bulky and it actually did not fit my iPad took me a while to figure out how to put it together
Response from otterbox.comBy Customer Service, August 1, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat if you need any additional assistance.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The back tap it’s to difficult to remove and don't cover the apple pencil area, and it’s to heavy.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 5, 2024
Hello, Hector! We are so sorry to hear that you are experiencing some issues with your iPad case. Please reach out to our CS Team by phone or via chat, and we are happy to help troubleshoot these things with you!
Written by a customer while visiting otterbox.com
Posted by: MH1988
Verified Purchase:Yes
Case fits and works great. I’m glad it has a built in screen protector, and the stand is definitely better than previous designs.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kreview
Verified Purchase:Yes
Needs window opening in back of snap on case for camera
Response from otterbox.comBy Customer Service, July 25, 2024
Thank you for your feedback regarding the shield and camera location on the product. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
New design updates are great! My only complaint is the pencil lid can't be opened with the screen cover attached to the back. Not really a big deal. There is a new pencil cubby built into the screen cover though, which is nice. Near perfection!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com