Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - iPad Pro 11-inch (M4) Defender Series Case - Black
Average customer rating
3.1
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
6
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
6
56%of customers recommend this product.
(
9 out of
16)
Customer Reviews for OtterBox - Refurbished Excellent - iPad Pro 11-inch (M4) Defender Series Case - Black
Customer Rating
1
Not The Quality I Expected / Very Disappointed
on January 2, 2025
Posted by: Anonymous
Verified Purchase:Yes
I’ve always gotten OTTERBOX cases for any upgrade in a new phone & never had a problem. The current case I received a couple of weeks ago is not of the same quality.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 7, 2025
Hello! Thank you for the feedback regarding our Defender Series Case for your Apple iPad (M4). We do take your feedback seriously as we continuously work to improve our products. If you are experiencing difficulty with your product, we have a great warranty and would be more than happy to assist with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Raybone
Verified Purchase:Yes
The slide out stand sticks and is very difficult to open and close. You almost have to break it to get it to work.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 8, 2025
Hello! We are so sorry to hear you are experiencing an issue with the stand portion of this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
SAD please read all information before buying,
on January 3, 2026
Posted by: Bob got scammed
Verified Purchase:Yes
this otter box pro doesnt fit my IPad 11 Apple, after searching found out that it just doeadnt fit properly, and Otter Box doesnt have that in there comments, SAD
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 6, 2026
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rich
Verified Purchase:Yes
Good damage protection but covers my iPad Pro lens preventing use of the camera. Unable to use the camera function so y three rating
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 26, 2024
Hello Rich! The shield stand is designed to be removed to use full functionality of your cameras. Thank you for your feedback and we hope you have a fantastic day!
Written by a customer while visiting otterbox.com
Posted by: coondog
Verified Purchase:Yes
will not fit and they will not give me info to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 23, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: ALYl
Verified Purchase:Yes
I had to pay to return it and I'm still waiting for my refund…. They take too long to return
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Ricky
Verified Purchase:Yes
Case stand is difficult to return and needs rubberized feet to prevent sliding. Front screen cover gets hazy effect from uneven contact with screen
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 8, 2024
Hello Ricky! Thank you for your feedback. We are always looking to improve on the design of our cases thanks to the voices of our customers. If problems do arise with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Shoeless
Verified Purchase:Yes
Sturdy case, if you use your iPad and environment, that might be a little demanding. I like the back that has good grip. The only negative I would have is the exposed access port for the Apple Pencil Pro. I liked the older model where the pencil was underneath the top cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com