Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
147
4 Stars
19
3 Stars
3
2 Stars
4
1 Star
4
93%of customers recommend this product.
(
120 out of
129)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Customer Rating
2
Bad Lidar design
on March 25, 2026
Posted by: Greg
Very annoying it always has lidar tutor errors. There is no good way to fix. It appears to be an issues. If not fo this it seems like it would be a great unit.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 25, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
5
Works as advertised
on October 2, 2021
Posted by: Laurie Adakama
I did a lot of research on which vacuum to buy. I had a vacuum robot before but I wasn't too happy with it. Decided to give this one a try since it's also mopping. This is it! Vacuum and mopping at the same time! Very thorough, clean and smart. Will buy another one for my parents.
Written by a customer while visiting us.roborock.com
Posted by: Allan
Verified Purchase:Yes
This little guy is awesome! It sweeps and mops very well. The only draw back is the obstacle avoidance. Since Roborock changed from camera to LiDAR it is not as good in avoiding obstacles and does need some help sometime. At the same time, I do not have any kids that leave stuff everywhere and it’s easy to just pick up the extension cords. Other than the obstacle avoidance, this Q Revo is the best!
Written by a customer while visiting us.roborock.com
Posted by: asdkfasda
Verified Purchase:Yes
I've had many robot vacuums over the years and this leaves them all in the dust. Better technology, better app, and what's that it also washes the floor!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Highly recommended!
on July 5, 2023
Posted by: Antivam
I bought this weeks ago and it works as I expected. I live by myself and have no pet in a 2b2b apartment which contains both floor and carpet area. The robot can clean both and tell the difference. I need to mention their customer service is very nice. Not only care about your price match but also care the performance of their product. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Fantastic little machine
on July 9, 2023
Posted by: Rob
I’ve only had this for a few days but so far it’s done a great job keeping the house clean. We have a 2 year old GSD and keeping up with his constant shedding was starting to wear thin on our patience. I got this with the intention of having it cut down on the amount of deep cleaning we need to do every month and the day to day vacuuming. It’s 100% covered us on the daily vacuuming front. It’s picked up so much hair just in the past 2 days that I actually had a notification pop up from the base telling me it was clogged. I cleared the clog which could have been a small dog on its own and it’s been smooth sailing ever since.
I guess the word of caution here is you should probably do a deep clean BEFORE letting this bot loose, otherwise you might end up with a nasty surprise in the dust bin/bag area of your base station. I can’t fault the bot or the base station for this, it was a very minor problem that took me less than 5 minutes to rectify and it hasn’t had an issue since.
I’ve got my bot running once a day, everyday, with mopping twice a week. The difference in cleanliness is beyond awesome and we’ve got SO much more time on our hands now to do other things besides cleaning the floors! Well done Roborock!
I guess the word of caution here is you should probably do a deep clean BEFORE letting this bot loose, otherwise you might end up with a nasty surprise in the dust bin/bag area of your base station. I can’t fault the bot or the base station for this, it was a very minor problem that took me less than 5 minutes to rectify and it hasn’t had an issue since.
I’ve got my bot running once a day, everyday, with mopping twice a week. The difference in cleanliness is beyond awesome and we’ve got SO much more time on our hands now to do other things besides cleaning the floors! Well done Roborock!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: J Jackson
Verified Purchase:Yes
I am in love with this machine! No regrets replacing my Roomba with it. It's smarter, quicker and more effective. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: lsorren
Verified Purchase:Yes
Effortless setup. Effortless and consistent mopping and vacuum of hard floors and rugs. Minor issue with cable entanglement, but the Q seems to learn to avoid such issues. Scheduled cleaning is reliable. Three things to add for future products: 1. Way to plumb fresh water and dirty water resevoirs into the house water and waste systems; 2. Measured injection of authorized cleaning fluid suited to mopped or scrubbed area; and, 3. Real rug cleaning brushes and algorithim for carpeted areas.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com