Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
148
4 Stars
20
3 Stars
2
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
121 out of
128)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Customer Rating
5
Life Changing
on August 16, 2026
Posted by: Kate
I bought this several weeks ago and it has worked perfectly! Its sensors and mapping is wonderful, even in my cluttered home. I love how customizable it is: from scheduled cleans, to the amount of water used while moping, to the patterns it cleans in, and so much more. I have 3 high shedding large dogs and never once has this vacuum struggled to deal with the hair and dirt. I have it run twice a day every day and my home has never been cleaner which has done a lot for my mental health. I can’t recommend this enough!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
4
I liked all the features mopping and it could crow over door seals,
on July 9, 2026
Posted by: Lake house
I bought this Nov. 2024 as an anniversary present.
Written by a customer while visiting us.roborock.com
Customer Rating
3
Not what it’s cracked up to be!
on June 25, 2026
Posted by: Rone
I own 3 Roborock vacs which includes the Q5, Qrevo S5V and the S7MaxV. The Qrevo S5V can’t hold a candle to my Roborock S7MaxV! The Qrevo S5V appeared to be an upgrade with the spinning mops heads but in fact, it is slow in comparison to the S7MaxV and in my opinion, it doesn’t clean nearly as good! The S7MaxV vacuumed and mopped 377 sq. ft in 36 mins while the Qrevo S5V took 42 minutes to vacuum and mop 323 sq.ft.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com
Customer Rating
2
on May 23, 2026
Posted by: As
I bought this an year ago and smart ai is the worst option which has in it.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 26, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
3
on May 4, 2026
Posted by: cp
A very good machine but it sucks that you have to download an app to use additional features otherwise I would have given it a 5. I have a flip phone and had I know that you had to use this stupid app I would have never purchased this unit.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 11, 2026
Hi,
Thank you for your review! We’re glad to hear you’re enjoying the cleaning performance.
We apologize for the frustration regarding the App. While the App unlocks advanced features like custom scheduling and mapping, the robot can still perform its primary cleaning and docking functions using the physical buttons on the unit itself.
We appreciate your feedback as it helps us improve accessibility for all users. If you have any other questions, we’re always here to help!
Best regards,
Roborock Team
Thank you for your review! We’re glad to hear you’re enjoying the cleaning performance.
We apologize for the frustration regarding the App. While the App unlocks advanced features like custom scheduling and mapping, the robot can still perform its primary cleaning and docking functions using the physical buttons on the unit itself.
We appreciate your feedback as it helps us improve accessibility for all users. If you have any other questions, we’re always here to help!
Best regards,
Roborock Team
Written by a customer while visiting us.roborock.com
Customer Rating
1
Issues 3 months after purchase
on April 8, 2026
Posted by: Disappointed
About three months after purchase the robot started acting up. The tray was thoroughly cleaned yet red light would stay on and it kept sending alerts. I tried everything- cleaned throughly and even unplugging and the red light is still on and I still get error messages. Also started random errors stating that sensors were dirty- despite being polished.
Prior to issues it was working pretty well. I don’t have pets and keep a pretty tidy home so I ran it a few times a week to keep my floors clean and carpets vacuumed.
Disappointed.
Prior to issues it was working pretty well. I don’t have pets and keep a pretty tidy home so I ran it a few times a week to keep my floors clean and carpets vacuumed.
Disappointed.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, April 12, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
1
This thing is garbage
on March 25, 2026
Posted by: Annoyed customer
Do not buy this piece of crap. In owning it for 4 months, I think it’s only completed one single job without getting stuck. Today I picked up everything off the ground and made sure there wasn’t a single obstacle. It figured out how to hop the closet door rail and get into the closet, but then couldn’t get out. It sat there stuck until I got home. I removed it and closed all closet doors and continued it. By then the battery was low. So after a couple of hours to recharge it started again. This time it worked itself behind an open door and got itself stuck again. DO NOT BUY THIS PRODUCT!
Written by a customer while visiting us.roborock.com
Customer Rating
2
Bad Lidar design
on March 25, 2026
Posted by: Greg
Very annoying it always has lidar tutor errors. There is no good way to fix. It appears to be an issues. If not fo this it seems like it would be a great unit.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 25, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com