Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
147
4 Stars
19
3 Stars
1
2 Stars
3
1 Star
4
94%of customers recommend this product.
(
120 out of
127)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Posted by: Helen
Verified Purchase:Yes
Love my robotic vacuum. Saves me so much time cleaning. Easy to program and use. Love that I can use it on the second floor too.
Written by a customer while visiting us.roborock.com
Posted by: Clarence
Verified Purchase:Yes
Very pleased with this purchase. It works precisely as advertised.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Units of measure
on January 22, 2026
Posted by: EGlide 2003
Have had the QRevo Pro for a while. Satisfied overall, but doesn't appear capable of changing units from meters to feet.
Written by a customer while visiting us.roborock.com
Customer Rating
4
Cleans well
on January 27, 2026
Posted by: scum
My family gave me a Roborock for Christmas and so far I love it. It seems to clean well. I have ordered a cleaner to use in it as it mops but have not gotten it yet so I can't say if it works well or not. It mapped well and covers the house good except for one room where it has gotten stuck twice. I'm sure it is something to do with a vent but haven't figured out yet how to fix it. When it gets stuck it completely resets and I can't finish the house without starting over. I don't think it is a problem with the machine but with the carpet and a vent. I do wish it wouldn't reset the whole house and would just let us move it for it to finish. The other thing is you can only have the mapping on one phone so whoever is home while it is working has to have the map on their phone or they won't know if the vacuum is done with a certain area and it doesn't finish one room at a time. It isn't worth remapping every time to switch phones.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Quiet and Nimble Cleaner
on March 10, 2026
Posted by: MBR
I recently upgraded one of my iRobots to a QV 35A and was surprised how quiet the robot was and how efficient and thorough it cleaned. I was so surprised that I bought a second unit for my second floor to replace that iRobot as well. Very happy with both purchases and never going back to iRobot.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
2
Bad Lidar design
on March 25, 2026
Posted by: Greg
Very annoying it always has lidar tutor errors. There is no good way to fix. It appears to be an issues. If not fo this it seems like it would be a great unit.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 25, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com