Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
148
4 Stars
20
3 Stars
2
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
121 out of
128)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Customer Rating
1
Roborock Qrevo is Garbage
on March 12, 2026
Posted by: Fvanimates78
Wheels go bad every 6 months and need to be sent in for repair, since it needs to he taken completely apart to service, and warranty repairs take over a month. Go with a better brand
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 13, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
5
Quiet and Nimble Cleaner
on March 10, 2026
Posted by: MBR
I recently upgraded one of my iRobots to a QV 35A and was surprised how quiet the robot was and how efficient and thorough it cleaned. I was so surprised that I bought a second unit for my second floor to replace that iRobot as well. Very happy with both purchases and never going back to iRobot.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Cleans well
on January 27, 2026
Posted by: scum
My family gave me a Roborock for Christmas and so far I love it. It seems to clean well. I have ordered a cleaner to use in it as it mops but have not gotten it yet so I can't say if it works well or not. It mapped well and covers the house good except for one room where it has gotten stuck twice. I'm sure it is something to do with a vent but haven't figured out yet how to fix it. When it gets stuck it completely resets and I can't finish the house without starting over. I don't think it is a problem with the machine but with the carpet and a vent. I do wish it wouldn't reset the whole house and would just let us move it for it to finish. The other thing is you can only have the mapping on one phone so whoever is home while it is working has to have the map on their phone or they won't know if the vacuum is done with a certain area and it doesn't finish one room at a time. It isn't worth remapping every time to switch phones.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Units of measure
on January 22, 2026
Posted by: EGlide 2003
Have had the QRevo Pro for a while. Satisfied overall, but doesn't appear capable of changing units from meters to feet.
Written by a customer while visiting us.roborock.com
Customer Rating
2
It's fine. Not amazing, not terrible.
on December 26, 2025
Posted by: Leex3694
It works fine. It's not great, it's not terrible. Vaccuming power is less than my old s4 Max and leaves some dust and dirt behind (which sucks). I guess I'm not sure if the power is less or the rubber brush isn't as good as the old bristles. Mopping is kind of nice as a general thing to pick up some dust, but this does not replace actual mopping. for this price, I expected a lot better. But ehhh, nothing I can do I guess
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 29, 2025
Hi, Thank you for bringing this matter to our attention. We are sorry for the issue you have encountered. Please accept our apologies for this issue. We understand the inconvenience and are working to resolve it urgently. Would you mind contacting us so we can offer you solutions for the issue you mentioned.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Disappointed in the quality
on December 9, 2025
Posted by: Janet
In one year the machine broke twice doesn’t get water. Send for repair got my unit back working but completely starched but it worked 2 months later I’m back at square one and now I have to pay to get it repaired. Researching for a different brand, very disappointed.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 11, 2025
Hi,
We are so sorry to know that there are issues with your robot vacuum. We are willing to help to resolve the issues. Please contact our support service team and tell us more details about the problem. Our support team will help. You can find our contact information on the product manual or in the APP.
Thank you.
We are so sorry to know that there are issues with your robot vacuum. We are willing to help to resolve the issues. Please contact our support service team and tell us more details about the problem. Our support team will help. You can find our contact information on the product manual or in the APP.
Thank you.
Written by a customer while visiting us.roborock.com
Posted by: Melissa
Verified Purchase:Yes
Worth every penny! We previously had a roomba. We spent months researching and bought it during black friday when it was on sale. We love it!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Mia
Verified Purchase:Yes
Overall, it's a very satisfying purchase. The suction power of the QV35A (8000pa) is weaker than I expected. It was much weaker than when using another robot vacuum cleaner with 8000pa. When using the vacuum and mop function, it doesn't even set to maximum vacuum power, so the actual suction power feels like it's about half. I wanted to exchange it for the 18500pa model, but I had already opened the packaging and decided to postpone it. Aside from this, there is no need to hand wash the mop after mopping; I did, but I didn't need to. It has excellent washing capabilities, and there has never been a case where it doesn't dry enough or smells bad despite the cold water and wind. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com