Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
147
4 Stars
19
3 Stars
3
2 Stars
4
1 Star
4
93%of customers recommend this product.
(
120 out of
129)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Posted by: R Linker
Verified Purchase:Yes
Best robot vacuum and mop system out there. Very accurate at navigating and cleaning plus it's so slim that it can go just about anywhere in my home! It's amazing the amount of dirt and grime you empty from the dirty water bin and vac bag.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Karen A.
Verified Purchase:Yes
Love it! Well worth it. So easy and does a great job.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Good but lots of work for optimal performance
on March 8, 2025
Posted by: FW
Good overall product but a lot of maintenance required. Not as hands off as I would have liked
Written by a customer while visiting us.roborock.com
Customer Rating
4
Overall a good cleaning robot!
on June 13, 2025
Posted by: 2239 Dorian
We bought the machine about 1.5 years ago. In general love it, but sometimes it doesn't clean the corners very well. We do have 2 dogs so their fur do tend to get stuck in the roller section and sometimes in the suction before entering the waste bag. At this point we would have to manually unclog the area. But overall it does clean and vacuum pretty good, just sometimes I would have to mop again after the machine has passed. After 1.5 year the front wheel did break off the wheel detaches when it goes over furnitures.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Great machine
on July 20, 2025
Posted by: Manomission
20 minutes to map the house (3,500). Then used the vacuum cleaner tile and carpet areas. Did a decent job. Will edit the post later as I Iearn more.
Written by a customer while visiting us.roborock.com
Posted by: JZ
Verified Purchase:Yes
It works as described. It's quiet as well.
The App works well.
The App works well.
Written by a customer while visiting us.roborock.com
Customer Rating
3
Needs a lot of manual help, a lot of no go zones
on November 3, 2025
Posted by: OkRobot
Verified Purchase:Yes
Overall I think it’s decent! I was on the fence about returning but I just missed the window. I wouldn’t necessarily recommend this product, especially if someone has a lot of pet hair or any thick rugs. We try to run it every day but honestly it just gets on my nerves how much it gets stuck. It takes a lot of manual rescuing. I tried reaching out to support but there wasn’t anything they could really do. I’ll attach a photo of the rug it got stuck on today, with nothing around it.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com
Posted by: Dane M
Verified Purchase:Yes
So far so good. I've owned Roomba's, Neato's, a couple of Wyze robot vacs, and cheap black friday robo vac. This Roborock smokes them all. Love how quiet it is. Love the obstacle avoidance and mopping capabilities. If I had a complaint I'd be the cost of the bags and replacement mop pads. Maybe also the size of the base unit. It's a much bigger than expected height wise. We have a fairly decent size house with hardwoods, carpet in a couple rooms, rugs over some of the hardwoods. Never had an issue with the rugs getting wet or their being hair or dirt piled up next the rugs. We have a large dog so their is plenty of dog hair. This thing is great at picking it all up and moping the floors. So far a couple of nonths in I'm loving it. Now hoping this thing lasts a few years.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com