Customer reviews from us.roborock.com
Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Average customer rating
4.7
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
147
4 Stars
19
3 Stars
1
2 Stars
3
1 Star
4
94%of customers recommend this product.
(
120 out of
127)
Customer Reviews for Roborock - QR Series Robot Vacuum & Mop with Multifunction Dock, 10,000Pa Suction - White
Customer Rating
4
Overall a good cleaning robot!
on June 13, 2025
Posted by: 2239 Dorian
We bought the machine about 1.5 years ago. In general love it, but sometimes it doesn't clean the corners very well. We do have 2 dogs so their fur do tend to get stuck in the roller section and sometimes in the suction before entering the waste bag. At this point we would have to manually unclog the area. But overall it does clean and vacuum pretty good, just sometimes I would have to mop again after the machine has passed. After 1.5 year the front wheel did break off the wheel detaches when it goes over furnitures.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Great machine
on July 20, 2025
Posted by: Manomission
20 minutes to map the house (3,500). Then used the vacuum cleaner tile and carpet areas. Did a decent job. Will edit the post later as I Iearn more.
Written by a customer while visiting us.roborock.com
Posted by: JZ
Verified Purchase:Yes
It works as described. It's quiet as well.
The App works well.
The App works well.
Written by a customer while visiting us.roborock.com
Customer Rating
3
Needs a lot of manual help, a lot of no go zones
on November 3, 2025
Posted by: OkRobot
Verified Purchase:Yes
Overall I think it’s decent! I was on the fence about returning but I just missed the window. I wouldn’t necessarily recommend this product, especially if someone has a lot of pet hair or any thick rugs. We try to run it every day but honestly it just gets on my nerves how much it gets stuck. It takes a lot of manual rescuing. I tried reaching out to support but there wasn’t anything they could really do. I’ll attach a photo of the rug it got stuck on today, with nothing around it.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com
Posted by: Dane M
Verified Purchase:Yes
So far so good. I've owned Roomba's, Neato's, a couple of Wyze robot vacs, and cheap black friday robo vac. This Roborock smokes them all. Love how quiet it is. Love the obstacle avoidance and mopping capabilities. If I had a complaint I'd be the cost of the bags and replacement mop pads. Maybe also the size of the base unit. It's a much bigger than expected height wise. We have a fairly decent size house with hardwoods, carpet in a couple rooms, rugs over some of the hardwoods. Never had an issue with the rugs getting wet or their being hair or dirt piled up next the rugs. We have a large dog so their is plenty of dog hair. This thing is great at picking it all up and moping the floors. So far a couple of nonths in I'm loving it. Now hoping this thing lasts a few years.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
2
It's fine. Not amazing, not terrible.
on December 26, 2025
Posted by: Leex3694
It works fine. It's not great, it's not terrible. Vaccuming power is less than my old s4 Max and leaves some dust and dirt behind (which sucks). I guess I'm not sure if the power is less or the rubber brush isn't as good as the old bristles. Mopping is kind of nice as a general thing to pick up some dust, but this does not replace actual mopping. for this price, I expected a lot better. But ehhh, nothing I can do I guess
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 29, 2025
Hi, Thank you for bringing this matter to our attention. We are sorry for the issue you have encountered. Please accept our apologies for this issue. We understand the inconvenience and are working to resolve it urgently. Would you mind contacting us so we can offer you solutions for the issue you mentioned.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Roborock Qrevo is Garbage
on March 12, 2026
Posted by: Fvanimates78
Wheels go bad every 6 months and need to be sent in for repair, since it needs to he taken completely apart to service, and warranty repairs take over a month. Go with a better brand
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 13, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
1
This thing is garbage
on March 25, 2026
Posted by: Annoyed customer
Do not buy this piece of crap. In owning it for 4 months, I think it’s only completed one single job without getting stuck. Today I picked up everything off the ground and made sure there wasn’t a single obstacle. It figured out how to hop the closet door rail and get into the closet, but then couldn’t get out. It sat there stuck until I got home. I removed it and closed all closet doors and continued it. By then the battery was low. So after a couple of hours to recharge it started again. This time it worked itself behind an open door and got itself stuck again. DO NOT BUY THIS PRODUCT!
Written by a customer while visiting us.roborock.com