Customer reviews from greenworkstools.com
Greenworks - 24V 20" Brushless Hedge Trimmer - Tool Only, Battery and Charger Not Included
Average customer rating
4.7
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
151
4 Stars
18
3 Stars
6
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
153 out of
160)
Customer Reviews for Greenworks - 24V 20" Brushless Hedge Trimmer - Tool Only, Battery and Charger Not Included
Customer Rating
5
Great features and it works very well.
on July 2, 2024
Posted by: My bud
from LA, California
Gender:Male
[This review was collected as part of a promotion.] I bought this trimmer a few weeks ago. I am happy with the performance.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GraceFull
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a really handy tool not just for trimming grass and hedges, but other growth around banisters, fences, and other places where it's difficult to operate a chainsaw, weedeater, and more destructive tools. I was amazed at how how large of stems and branches it will cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Received product with defect
on October 15, 2023
Posted by: DMgw
Just received a cosmetically defective item. A returned saw, possibly? I’m doubtful of it’s quality since it got shipped out despite a blatant arrow sharpied on the product to the defect.
Response from greenworkstools.comBy Greenworks, October 16, 2023
Hello DMgw,
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. This is not an experience we would want for our customers to have. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. This is not an experience we would want for our customers to have. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
24V 22" Cordless Hedge Trimmer w/ 2.0 Ah Battery
on October 28, 2022
Posted by: Giant Mitch
Verified Purchase:Yes
I have previously purchased Greenworks 80v snowblower and leaf blower. They're both phenomenal. The only drawback with the blower is the weight of the battery. For that reason I decided to get the trimmer with the 24v battery. It's lightweight, super easy to use and works very well. The reason for 4 stars is because it could use a touch more power.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bluebird guy
Verified Purchase:Yes
Impressive quality tool that makes trimming hedges much less a chore - it used to take as long to set up the cords for the trimmer I had used for more than 30 years. Reasonably light enough weight to easily trim hedges that are 3 to 4 feet tall.
Written by a customer while visiting greenworkstools.com
Posted by: Jerzy Achruk
from Richmond, VA
Gender:Male
Verified Purchase:Yes
Trimmer and battery are fine (would give 5 stars). Charger arrived half way full. After 2 and half
hours of charging was full. Next charge was impossible, I was trying for 4 hours and battery was
only 1/3 full. Evidently charger is defective (I hope Greenworks will give me new charger).
hours of charging was full. Next charge was impossible, I was trying for 4 hours and battery was
only 1/3 full. Evidently charger is defective (I hope Greenworks will give me new charger).
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, September 22, 2022
Hello Jerzy Achruk,
Thank you for your review.
We are sorry to hear about the experience you have encountered with this battery / charger.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery / charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review.
We are sorry to hear about the experience you have encountered with this battery / charger.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery / charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Kav3
Verified Purchase:Yes
Easy to use, works well for standard bushes. Saved money using a battery I had already.
Written by a customer while visiting greenworkstools.com
Posted by: Frank Sr
Gender:Male
Verified Purchase:Yes
Just a great product for trimming plants & shrubs! Light weigh & easy to use. And the price is very good. Good bye to long cords - great time-saver
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com