Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
1
inferior to RQ12/52
on December 20, 2015
Posted by: richmcd1970
Gender:Male
Garbage. Go back to the RQ12/52. The RQ12/52 is far superior! Admit this was a bust and give us back the quality you once had. The RQ12+ is horrible.
Cons: plastic, heads do not cut as close as the rq12/52, cutting performance degraded after 2 months, feels cheap, inferior product to previous model
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
RQ12+ is a disappointment
on August 9, 2016
Posted by: JAO82
from Hawthorn Woods, IL, USA
Gender:Male
I started using my RQ12+ a few days ago and within three days the orange blade retaining plastics started getting loose causing the blades to wobble when shaving. I wish they can be made to grip and retain the blades better. The blade itself is good but the orange retainer is the issue. Wish I can get a better blade retainer. I want to add that I have been a faithful Philips shaver user for over 35years. Never used any other shaver
Pros: blades are good and shave well
Cons: orange blade retainers get loose and fail to retai
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Not up to your historical good quality
on July 22, 2016
Posted by: Confusious
Gender:Male
If you make a product that has great reviews why would you take the heart of the product and change it to something inferior?
I am gone for good.
Pros: none
Cons: inferior to original design
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
an epic fail compared to previous RQ11/RQ12 versions
on August 10, 2018
Posted by: DragRacerD
even brand new, it does not cut as well as the prior Philips Norelco RQ12+/62 et al.
I have to press really hard and go over many times to get a decent shave that still is not as close as before.
I have to press really hard and go over many times to get a decent shave that still is not as close as before.
Might be time to switch back to the competition, I never thought that would...
Cons: it sucks
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Garbage replacement
on September 10, 2018
Posted by: ExCustomerDon
Gender:Male
I am switching shaver brands due to this new head design.
It is a step back in every single way from the previous design.
It doesn't get as close. It irritates the skin. It literally pops apart while using it.
Replacements of the old style are going for up to $150 on auction sites, that's how in-demand the now discontinued previous versions are!
Cons: fragile, not close, discomfort
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Falls apart, hard to put together
on October 7, 2019
Posted by: TELme
from Oregon
Gender:Male
I hate it, it fell apart within a month of owning it. The old model was easy to open and clean. This one falls apart when you try to wash it, and then you need to reassemble it. The back falls off and will not stay in place. I have used Norelco for 40 years, and am considering switching, since this is so big of a hassle.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 12, 2019
Hi there,
Thank you for sharing your feedback with us here. We're sorry to hear your latest model has given you such trouble, especially since you've been a fan of our shavers for such a long time. We can imagine it must be quite disappointing, and we'd like to see if we can help restore your faith in our products.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us here. We're sorry to hear your latest model has given you such trouble, especially since you've been a fan of our shavers for such a long time. We can imagine it must be quite disappointing, and we'd like to see if we can help restore your faith in our products.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
SUBSTANDARD PRODUCT
on November 1, 2015
Posted by: JohnBuck53
from Valparaiso, Indiana
Gender:Male
Bring back the original replacement RQ10 $RQ12 Shaver Heads for a FAIR & REASONABLE PRICE.
THE CURRENT SHAVER HEAD REPLACEMENTS ARE INFERIOR AND WON'T PROVIDE AN ACCEPTABLE SHAVE FOR A QUALITY MADE SHAVER.
THE CURRENT SHAVER HEAD REPLACEMENTS ARE INFERIOR AND WON'T PROVIDE AN ACCEPTABLE SHAVE FOR A QUALITY MADE SHAVER.
Pros: none
Cons: substandard product
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
shaving closeness
on June 18, 2012
Posted by: Bob38
from Fresno, CA, USA
Gender:Male
Have used this brand of shavers for many years and really was surprised that this new unit didn't provide a closer shave.
Cons: does not shave close enough.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com