Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4 out of 5
2.4
(184 Reviews)
Open Ratings Snapshot
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product. 
(
53 out of 175
)
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Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
1 out of 5
1
Lost Lifelong customer with this change
on September 15, 2015
Posted by: DrSmith
from Rhode Island
Gender:Male
These replacement blades have made my razor worthless. It takes 3 times as long for a worse shave than the original provided (not exaggerating).It's quite clear that my experience is not unique, yet nothing has been done to rectify this situation. There was nothing wrong with the old replacement blades. I will have to buy a new razor now and will not be purchasing Norelco again.
Cons: shave takes too long, much worse than original
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2 out of 5
2
Disappointed and betrayed by the brand
on July 10, 2019
Posted by: Klhmn
from Mankato, mn
Gender:Male
Verified Purchase:Yes
The replacement head does not provide a shave anywhere near as close or smooth as the original. Feel very betrayed by the brand that they did simply provide replacement blades for the 3D head and instead replace the whole head with one that does not conform to the face as well and does not shave as well. Used to live my shave now I hate it and have gone back to regular razor out of shear frustration.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2019
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us. Our Philips Norelco Electric Shaver comes with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Norelco product handy so that we can better assist you.

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Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
Shaver is alright
on June 30, 2013
Posted by: TCDL
from Detroit
Gender:Male
Shaver is alright. Why do I have to buy the entire head when the
blades get dull? I'll just buy a cheaper shaver when blades get dull.
I will not recomend this shaver.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1 out of 5
1
Worst Ever
on August 9, 2015
Posted by: Napelakapu
from Pearl City, HI
Gender:Male
Bad replacement head. Norelco went cheap on this one.
Blades will not stay in place after cleaning. Holding element keeps coming loose. Shave is not close. Need to go over with straight edge to get a close shave.
Pros: none
Cons: worst replacement
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1 out of 5
1
bad way to treat long term customers
on September 14, 2015
Posted by: rob918
from Ocean View, DE, USA
Gender:Male
glad i am not the only one having problems. the replacement heads are bad, takes me three times as long to feel like i am almost clean shavin.
Cons: wont cut even my light beard
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2 out of 5
2
Not the Quality I'm used to.
on October 23, 2017
Posted by: BuffaloBill2
from Maryland
Gender:Male
As a long time user of Norelco shavers I have to admit I am disappointed with the RQ12+ shave head. You can get a good shave from the RQ12+ but you have to unlearn how you shaved with the RQ12. No more wet shaves. You also have to work at it. I have to go over areas 3 or 4 time till my face is smooth. When the RQ12+ made it's appearance I quickly bought two RQ12 replacement heads. Sad to say I had to start using the RQ12+ last winter. I am still not happy after giving it a 9 month trial. The question is: new replacement head soon or a new Norelco model. Can't use a blade because of surgery. I got my first Norelco in 1959 so I been through a lot of models. I thought this one was it. Yes I read the reviews before I bought this replacement head but there are no other options out there if you want to keep your shaver.
Pros: no nicks or rash using this head.
Cons: you really have to work to get a close shave.
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
shaving Head
on January 9, 2016
Posted by: Johnny67
from Stockbridge, GA, USA
Gender:Male
Verified Purchase:Yes
Not as good as the one that come on my razor, I would like to have a new one like the old one. The after market one not as good.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1 out of 5
1
product did not do the job
on January 2, 2016
Posted by: doubleM
from north east usa
Gender:Male
Verified Purchase:Yes
this replacement blade unit does not cut as well as the original 3 head unit. it misses a lot of the longer beard hairs uncut & misses many of the hairs under the chin & at the base of the neck. in fact this replacement unit isn't the same as the original, it's a completely different design.
I have used Norelco shavers for over 50 yrs. so I know what a clean should b
Cons: not even close to the original, it's a pooor substitute for the original
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
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