Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
1
Comes off easily and spills your shavings everywhere
on October 21, 2018
Posted by: Jackie22
Gender:Male
Absolutely horrible product.
Despite the fact that the shave isn’t as clean, the razor itself opens on its own very easily. When I travel, it just spills my shavings all over my clothes and bags.
Bring back the old RQ12. The comfort of that razor made my mornings.
Pros: easy to use. doesn’t take a genius
Cons: bad design, razor top very loose
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Biz11
from Florida
Gender:Male
Verified Purchase:Yes
I was still using a shaving head (RQ12) which had the easy to use flip up cutters which made cleaning much more convenient than the than the new replacement head (RQ12/62). The new head is more cheaply made yet cost considerably more than the original.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Flawed Design - Buyer Beware
on January 30, 2015
Posted by: FBHO
from Longwood, Florida
Gender:Male
I am one of those longtime Norelco Shaver users and for the first, I have personally experienced a shaving head with a flawed design. I wanted the SensoTouch 3D RQ12 shaving head. However, the nice representative at Norelco advised me that the RQ12 is no more and is being replaced by the RQ12+. I was told that is does a better job of shaving, but the interior orange cutting head retainer is flawed in design. Every time I finished shaving the retain broke free of its lock mount and it and the cutter blade fell out after I removed the head for cleaning. Now the other retainer / cutter blades are doing the same thing. From my physics perspective, the retainer clip is too flexible to keep the cutter blades installed. Norelco needs to recall these heads and initiate a re-design.
Pros: close shave, excellent customer service via chat
Cons: engineering flawed design, must reinstall some cutter blades after each shave, too expensive for flawed design
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing razor
on December 1, 2017
Posted by: Hansey
from Trail, British Columbia
Gender:Male
Although this razor charges quickly, the charging system is plugged into the stand, so if you are travelling, you must pack the stand with your razor for recharging. The cut is mediocre and the shaving cutter heads last only 6 months. The cost of replacing the cutting heads are extremely costly, to the point of just purchasing another electric razor. The cleaning system is cumbersome and lengthy.
Pros: charges quickly
Cons: heads get dull quickly and are very costly to repl, the charger plus into the stand not the shaver, the cleaning system too cumbersome
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Terrible
on April 3, 2020
Posted by: Frustrated too
from Florida
Thought my 5 yr old blades should be replaced for a better shave... Wrong. New blades suck. Not near as close shave as old blades and hard on my skin. Sending them back. Can't believe Norelco would sell and manufacture a product like this.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
HORRIBLE
on May 14, 2015
Posted by: TCHott
from Lincoln
Gender:Male
The 1280x Razor is awesome, IF you have the original RQ12 head.
Once I replaced the head due to age, that's when the problems started. The RQ12+ is absolutely HORRID. It pulls and feels like sharp metal dragging across my face. Shave time is increased and not even a close shave anymore.
I thought I had received a bad head until I read the reviews online.
Sounds like many experience the same problems.
I ended up putting my year and a half old original head back on and it is still better than this new replacement.
I would give it 0 stars but at least 1 star is required.
PLEASE BRING THE RQ12 BACK!
Once I replaced the head due to age, that's when the problems started. The RQ12+ is absolutely HORRID. It pulls and feels like sharp metal dragging across my face. Shave time is increased and not even a close shave anymore.
I thought I had received a bad head until I read the reviews online.
Sounds like many experience the same problems.
I ended up putting my year and a half old original head back on and it is still better than this new replacement.
I would give it 0 stars but at least 1 star is required.
PLEASE BRING THE RQ12 BACK!
Pros: plug and play
Cons: no close shave, increased shave time, pulls, feels like sharp metal dragging across my face
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
ease anc not eritete the skinny wen you shave!
on January 14, 2021
Posted by: luser
from Brampton
Gender:Male
the Philips 3D is a shaver you shut have it word aver dollar
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
They cost more than the razer was.
on November 16, 2021
Posted by: Braunisbetter
from Canada
Gender:Female
Not a great product and what they are asking for replacement blades ! WOW
not worth the money.
not worth the money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , November 17, 2021
Hello,
Thank you for giving us your feedback on our SensoTouch 9000 Series Shaver. Good to know you liked the design of our device. However, we're sorry to hear that this device wasn't so good for you. We'd like to hear what aspects our shaving heads have not met your expectations. This is important for us to understand the problem itself and know how to best help you. As for the price, it is mainly attributed to the quality of the materials as you can use it continuously for 12 months with 100% performance.
If you had any problem with is accessory and want to share your experience with us, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for giving us your feedback on our SensoTouch 9000 Series Shaver. Good to know you liked the design of our device. However, we're sorry to hear that this device wasn't so good for you. We'd like to hear what aspects our shaving heads have not met your expectations. This is important for us to understand the problem itself and know how to best help you. As for the price, it is mainly attributed to the quality of the materials as you can use it continuously for 12 months with 100% performance.
If you had any problem with is accessory and want to share your experience with us, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com