Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
4
New head harder to clean than one that came with razor
on January 13, 2015
Posted by: boooo
from Plymouth, Michigan
Gender:Male
Replacement Head for 1255x shaver was harder to clean. Instead of just opening the 3cutter blades & running under hot water. I had to call Phillips & ask how to clean replacement blades since you could not open the indivdual blades & no instructions for opening the head were included in the instructions. Only how to replace the entire head?????
Call hot line & was told to use 3 fingers & press on the indented sides of the head. So we went from easy open cleaning to difficult opening to clean blades. beyond stupid for a improvement. However love the shaver but find it harder to clean now.
Call hot line & was told to use 3 fingers & press on the indented sides of the head. So we went from easy open cleaning to difficult opening to clean blades. beyond stupid for a improvement. However love the shaver but find it harder to clean now.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Worst product change in history
on June 5, 2020
Posted by: SalF
from New York
Gender:Male
The head for the 1280x SensoTouch that came with the unit was a solidly designed, well machined exceptional product. Almost indestructible and always reliable. It had three hinged compartments to hold the individual blades.
It was replace by this head which at best could be described as a toy. The top half snaps onto the bottom half but constantly falls apart during shaving with moderate pressure.
Norelco took their top of the line shaver and turned it into a horrible product by exchanging what was a great shaver head for a cheap unreliable one.
They still make the best electric shavers in the world, but stay away from any models using these heads
It was replace by this head which at best could be described as a toy. The top half snaps onto the bottom half but constantly falls apart during shaving with moderate pressure.
Norelco took their top of the line shaver and turned it into a horrible product by exchanging what was a great shaver head for a cheap unreliable one.
They still make the best electric shavers in the world, but stay away from any models using these heads
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 11, 2020
Hi there, thank you for reviewing the SensoTouch shaving unit. We regret to hear that you're far from keen on the new design and we'd be happy to look into the issue you're facing further, to see what we can do. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. Thank you again for sharing your thoughts and experience here. Wishing you a nice rest of the week. Kind regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
LOVED until they changed the blade
on January 8, 2017
Posted by: KLFG
from Louisiana
Gender:Male
GREAT razor -- have had for over six years. Loved it! Unfortunately, when looking for a replacement head a few months ago I found out they no longer make the same head - a replacement is offered but doesn't do nearly the same job (the new one pulls and cuts).
Not sure why they felt to discontinue this one, but now I'm looking for a new razor.
Not sure why they felt to discontinue this one, but now I'm looking for a new razor.
Cons: replacement blades are awful
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
it no longer works with cleaning system
on April 30, 2015
Posted by: matt
from toronto
Gender:Male
I paid extra for getting the model with cleaning system but I guess philips decided to stop producing the original heads, and have us clean it manually with this new head
Cons: not compatible with cleaning system
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Expensive!
on June 9, 2014
Posted by: Fedup101
from NE
Gender:Female
Use the Senso-Touch 3D which uses the RQ12, which is relatively hard to find, esp. when the model first came out.
It's good to a point.
Condition your face with warm water and soap or shaving cream/gel before using.
Otherwise, the tough facial hair WILL SHORTEN the life of the shaving head.
Otherwise, the tough facial hair WILL SHORTEN the life of the shaving head.
Norelco recommends 1 year replacement but I had to replace mine within 6 months! OUCH!
It will NOT shave hair that's flat to the surface of your skin so you better have a a manual razor available to finish off your shave!
The trimmer works relatively well but remember to use a manual razor and a manual clipper as well.
Pros: convenient
Cons: expensive, hard to find in many locations
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Dale11
from Fargo, ND, USA
Gender:Male
Verified Purchase:Yes
Product is much noisier than I would expect--I have older Phillips product and it is half as loud as the new one--also old product gave me an extra set of blades at purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Junk
on February 26, 2017
Posted by: Eric100
from Wisconsin
Gender:Male
Midway through your shave, the screen pops off and you get whiskers all over.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Best electric razor ever
on July 10, 2011
Posted by: Alan
from Boca Raton Florida
I have used electric razors for the past 20 years on and off with regular razors.
This is the quickest and smoothest razor I have ever used.
I use it with shaving cream and there is no pull or pinching.
This is the quickest and smoothest razor I have ever used.
I use it with shaving cream and there is no pull or pinching.
I would recommend this to a friend!
Written by a customer while visiting philips.com