Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
3
Can't shave under nose. Hard to shave long beard.
on March 27, 2013
Posted by: Aubrey
from Summerville, SC, USA
Gender:Male
Verified Purchase:Yes
Broke, want charge. See above . Not a good shaver for the cost of replacement blades.
Cons: see above!!!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Great Design - Blades not
on May 14, 2012
Posted by: Userfor40years
from New Haven, CT, USA
Gender:Male
Love the design and feel of this new razor but the blades have gone dull in two months. Have a heavier than average beard. Maybe the blades should come in different levels depending on beard. Heavy, average and light. Too expense to continue to buy new blades at this pace.
Pros: design and feel
Cons: blades do not last
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Why the all metal replacement head look.
on November 12, 2015
Posted by: Reckless1
from South GA
Gender:Male
I have a SensoTouch 3D Razor that I am extremely happy with. I have gotten many comments on the beauty of the style of the razor. I received replacement blades today and was quite disappointed with the all silver head look. The contrast of the black and silver of the original razor head is what set it apart from every other design brand on the market. I'm sure these new blades will give another year of great shaves but the men in the locker room will think it is just another bland razor brand. Come on. Don't be so cheap. Get back to the great black and silver replacement head look.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Poor Quality
on December 31, 2017
Posted by: RichK30
from Rensselaer, NY
Gender:Male
[This review was collected as part of a promotion.] The replacement heads seem to go dull almost immediately. I clean them properly every day and use the cleaning accessory to clean them when I charge the razor. For the money I paid for this I would have thought the replacement heads would have worked just as well as the originals.
Cons: poor shaving takes longer to shave properly, heads do not stay sharp very long
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Keeps fallin apart
on February 8, 2016
Posted by: Marie01
from New Westminster, Canada
Gender:Female
Do not like the replacement head that you have to take apart. When I put it back together after cleaning it falls apart continuously. Would prefer to be able to buy the whole head replacement.
Pros: originally loved the shaver
Cons: the replacemnet heads keep falling apart.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Good performance
on March 6, 2017
Posted by: Martin
from Ottawa, ON, Canada
Gender:Male
My original head needed replacement for the third time but found out at the store Philips discontinued the original design and came up with a new one.
Purchased it and gave it a try. First impression was the noise. A bit noisier than original head but felt smoother on the skin.
The chamber inside is bigger and can hold more hairs. I found that head performance was great. Seemed to actually cut quicker. Maybe my last head was really gone but this new one cut great.
Easy to take apart, clean and put back together.
Purchased it and gave it a try. First impression was the noise. A bit noisier than original head but felt smoother on the skin.
The chamber inside is bigger and can hold more hairs. I found that head performance was great. Seemed to actually cut quicker. Maybe my last head was really gone but this new one cut great.
Easy to take apart, clean and put back together.
One problem I found was when I decided to pack it for travel. I have a travel case that also doubles as a charger but when I tried to put the shaver inside, it was impossible due to the shaver head being bigger. You have to take the head off and pack it separately. Philips provides a plastic shield you can slide the head in but this cannot go in the shaver travel case.
Overall this new head shave's well and I like the range of motion, easily matching your face.
Pros: great shave
Cons: does not fit in existing travel case, price
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
SensoTouch 3D
on December 26, 2023
Posted by: JacobIsaac
from Florida
Gender:Male
Everyone's comments here are valid. This was the best razor ever but Norelco abandoned its loyal customers. The RQ12PRO replacements were garbage and like others, I am using my old ones since I can't get new ones. I don't want a new shaver that is not immersible and so easy to clean as the SensoTouch 3D. Norelco should be ashamed to lose otherwise loyal customers, clearly they don't care anymore.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, December 27, 2023
Hello Jacob,
Thank you for your valuable feedback. We're sorry to hear that you are not happy with the Philips Shaver Series 9000 SensoTouch RQ12/62 Shaving Unit.
In this case, please contact us via social media so we can assist you.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your valuable feedback. We're sorry to hear that you are not happy with the Philips Shaver Series 9000 SensoTouch RQ12/62 Shaving Unit.
In this case, please contact us via social media so we can assist you.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Gave up on Norelco after decades
on September 2, 2016
Posted by: sirosen2
Norelco has rejected this review four times. Maybe it will work this time.
I've used Norelco shavers for decades, but I switched to a blade razor after using these replacement heads. The shave I got with this replacement head was great for a couple of months, but then got worse and worse. My skin was irritated and the shave wasn't close at all. I had to give up on the replacement after about 4-5 months.
On top of that, the replacement heads are expensive -- more than I'll pay for a year's worth of blades. And that's without having to buy a Norelco shaver/motor. Now I'm getting a better, closer shave with less irritation for less money.
Do yourself a favor and find another option.
Pros: none that i can see
Cons: expensive, bad shave, irritates skin badly
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com