Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
2
Norelco S9311 Smartclean
on July 20, 2019
Posted by: Sequim
from SEQUIM
Gender:Male
My complaint is with the Smartclean system that came with the shaver when purchased 3 years ago it has now failed for the 3rd time in 3 years.
Pros: easy to hold
Cons: smartclean stops working., no cutter height
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 6, 2019
Hi Sequim, thank you for flagging this with us. It's a shame to hear your Smartclean system gave up for you for the third time. We're not exactly sure what is wrong with it this time around but we would kindly recommend you to reach out to us on Social Media. (Facebook or Twitter).
You can also reach out to us via our web page. Hope to speak to you soon.
You can also reach out to us via our web page. Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
1
Original Replacement heads discontinued
on March 22, 2016
Posted by: Npm14
from Port Alberni
Gender:Male
I finally decided to replace my head which was still shaving comfortable and close... I the rq1250 + has left me wishing I never bothered and hadn't thrown out the original
Far less comfortable and the first thing that I noticed right away was how high pitched and Winny much louder it was
Far less comfortable and the first thing that I noticed right away was how high pitched and Winny much louder it was
Cons: change to head design.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
The RQ12 is the worst performing replacement head I've ever used
on March 24, 2017
Posted by: oncebittentwiceshy
from Markham, Ontario
Gender:Male
I had to buy the RQ12 replacement head for my shaver because the original RQ10 head is no longer available for my Arcitec shaver. I've bought three sets of heads, and this last one, the RQ12, is the poorest shaving head I've ever used. It doesn't cut close to the skin at all. After 45 years of shaving with Philips shavers, this is the first time I've been disappointed. Since there is no warranty on Philips replacement heads, I am never buying another Philips.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Bad from day 1
on May 25, 2020
Posted by: Did like Philips
from Oregon
Gender:Male
Head falls into pieces, need an engineering degree and close-up glasses to put it back together. Then it falls apart again. I have used Phillips all my life, but hate my sensotouch on a daily basis.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 26, 2020
Hi there,
Thank you for sharing your experience. We're sorry to hear your shaver isn't working properly anymore and we would like to see if there's anything we can do for you.
Please feel free to get in touch via social media, so we can have a look into the issue. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience. We're sorry to hear your shaver isn't working properly anymore and we would like to see if there's anything we can do for you.
Please feel free to get in touch via social media, so we can have a look into the issue. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Melg527
from Gurnee,il
Gender:Male
Verified Purchase:Yes
I can't get an acceptable shave. ALso the cleaning unit I purchased is broken.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Pleasantly surprised, shaves neck hairs better
on March 4, 2017
Posted by: rocketrichard
from Boston
Gender:Male
Well I guess I'm going against the grain with a positive review, but after my first shave with the RQ12+ replacement head I found it cut the flat laying neck hairs much quicker than the original RQ12 did. Overall it gave a great shave, just like the original.
I am not looking forward to changing the individual heads because (well it sucks to get old) my fingers and thumbs don't work well on fine motor skills anymore. But I'll cross that bridge when I get to it.
Pros: easier to clean, quicker shave
Cons: will have to change individual heads in a year., special tool to replace heads will get lost.
Written by a customer while visiting philips.com
Customer Rating
5
Charging stand
on June 16, 2012
Posted by: dchinski
from Phoenix, AZ, USA
Gender:Male
The only thing that I would like to see improved is the method for charging. If you are traveling the charging stand needs to be protected.
Pros: fast, easy to clean
Cons: charging stand
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: newton
from boca raton, fl.
Gender:Male
Verified Purchase:Yes
l tried she new head about 3 times already, and i think the old head works better than the new heaad. not haappy
Pros: new
Cons: old head iss better
Written by a customer while visiting philips.com