Customer reviews from philips.com
Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Average customer rating
2.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
45
4 Stars
13
3 Stars
13
2 Stars
15
1 Star
98
30%of customers recommend this product.
(
53 out of
175)
Customer Reviews for Philips Norelco - Replacement Shaving Head for 1200 Series SensoTouch 3D Razors - Silver/Black
Customer Rating
1
Terrible replacement head
on December 4, 2016
Posted by: Apcksl
from Mississauga, ON
Gender:Male
Original head was fantastic - cut well, cleaned easily, worth the hefty cost. Replacement is cheap, poor technology - takes 5 times as long to get a passable shave. Not oem quality. Will try third party replacement- might'nt be any good either, but at least it won't cost as much for a bad shave.
Pros: doesn't rust
Cons: doesn't shave well.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
RQ12 Pro Failed Cost Reduction
on November 18, 2019
Posted by: Winfield shaver
from Chicago
Gender:Male
Adding Pro to the end of a product should mean it offers increased performance. Instead, the RQ12 PRO is a failed cost reduction, cheapening the head and the blade! Instead of the 2 blade lift and cut system, it offers only one blade. The plastic head is poorly designed. As many have stated, it falls apart during use. I have used Norelco shavers for decades and never had the head flip off while shaving. It appears to only hold together if placed on in only 1 of the 3 directions. The shave is not as close as I was used to with the RQ12+ head, which I attribute to cheapening the blades and removing the lift and cut feature.
I have since replaced my Norelco with a different brand. It offers a much closer shave than the RQ12 PRO head. I still prefer a rotary shaver for the comfort but mine is usable with the RQ12 PRO head.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 3, 2020
Hi there, thank you for taking the time to write a review here. We are sorry to hear that you are experiencing difficulties with the Philips Norelco Shaver Series 1100.
We can imagine that this can be quite frustrating. We would like to see how we can help. Please do not hesitate to reach out to us via Twitter (@philipscare) or via Facebook (www.facebook.com/philips).
We can imagine that this can be quite frustrating. We would like to see how we can help. Please do not hesitate to reach out to us via Twitter (@philipscare) or via Facebook (www.facebook.com/philips).
Written by a customer while visiting philips.com
Customer Rating
1
Very poor design
on September 8, 2015
Posted by: Nicked
from NY
Gender:Male
Used to love the shave I got with old blade design.
Replacement head design is TERRIBLE.
Bring back the old one please, otherwise I'll have to go elsewhere for my shaving needs.
Replacement head design is TERRIBLE.
Bring back the old one please, otherwise I'll have to go elsewhere for my shaving needs.
Cons: read above comments
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
don't like this head
on November 22, 2018
Posted by: disapointed2
from MUNCIE,IN
Gender:Male
The original shaving head on my 1290X was absolutely great the best shaver I ever had.
Don't you see your customers' reviews? We hate this product.
Please, bring back the original RQ12.
Don't you see your customers' reviews? We hate this product.
Please, bring back the original RQ12.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
A Downgrade
on December 6, 2018
Posted by: Rocket
from Seattle, WA
Gender:Male
This head is useless. It does not shave, it skims over my stubble.
This would have been my third replacement head, but I returned it and am back to using the old head.
This would have been my third replacement head, but I returned it and am back to using the old head.
Pros: it's philips norelco
Cons: it's philips norelco replacement part
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: rick1302
from Santa Maria, CA, USA
Gender:Male
Verified Purchase:Yes
I did everything I could to buy the correct replacement blades, using correct part numbers etc. I was sent a set of blades that were similar but not the same. The new blades don't shave as well as the original blades and cost almost what I paid for a new razor. This is my second Philips razor and will probably be my last. The new razors kits are fine out of the box but replacing the heads with new ones is not only costly but they don't work as well either.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: tedium
from West Chester, PA, USA
Gender:Male
Verified Purchase:Yes
This replacement head is very difficult to clean. Not nearly as
able for cleaning as the original Shaving head.
able for cleaning as the original Shaving head.
In comparison to the original shaving head , it is extremely
different and a real disappointment. With this kind of replacement
I probably will not purchase this model of shaver,,although I loved
the original.
Tom Mull
different and a real disappointment. With this kind of replacement
I probably will not purchase this model of shaver,,although I loved
the original.
Tom Mull
Cons: not easy to clean
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Hackerhead
from Sacramento, CA, USA
Gender:Male
Verified Purchase:Yes
Does not perform as well as original head nor as well after cleaning.Rings on heads difficult to handle.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com