Like others I am very disappointed in this cover. The handles on mine ripped off very quickly which was disappointing. One year warranty or not, handles should not be ripping off. A design so simple shouldn't be having warranty issues whatsoever.
However I spent quite a bit of money on the cover from my grill retailer to ensure it was protected. When I went out to take the cover off the right handle popped off in my hand. After reading the reviews, I guess there are several others experiencing the same problem Our Canadian winters are harsh but for the money I expected this cover to hold up when used in freezing temperatures. The heavy rubber handles were actually an attractive feature of this cover, especially when there is a bit of light snow on the cover.
I bought this cover three days ago before reading the reviews. After having read all the reviews, both positive and negative, I am hesitant to open the box. I love my Baron 420 and want to protect it so that it will last a long while. But if the cover is not water proof or the handle break off it doesn't give me a sense of security. Should I return it or would you guarantee it?
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Response from broilkingbbq.comBy Customer Support, March 11, 2020
Thank you for your question. All Broil King Premium covers come with a triple stitch seam, all weather backing, heavy duty handles on each end, breathable openings on either end, and lock clips to ensure a secure fit. They are water resistant, but not waterproof. Our covers are not designed to sit under heavy rainfall for extended periods of time, or to sit under a snowbank. The Broil King Premium covers come backed with a guarantee of five years, so should customers experience any defects within that time period, they can certainly work with our customer support team! Just ensure to keep a copy of your receipt handy, as a proof of purchase is always necessary for warranty claims. If you have any other questions or concerns, please don’t hesitate to reach out to our customer support team at 1-800-265-2150 or email us at info@omcbbq.com