Customer reviews from jbl.com
JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Average customer rating
4.1
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
5
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour One M2 True Adaptive Noise Cancelling Headphones - Champagne
Customer Rating
5
Great Noise Cancelling
on January 24, 2025
Posted by: Townhousemusic
I am currently sitting through an apartment fire alarm. No worries this place has them almost weekly but it’s 20 degrees outside but the noise cancelling is helping me weather the alarm. Highly recommend these, also quite comfortable.
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable, spatial sound is amazing!
on December 18, 2024
Posted by: Peewee666
from Fontana California
I bought this and up to date I'm not disappointed! I read many reviews with negative comments with one or two stars. I was skeptical about buying the M2 in the beginning. I'm so excited that I did not fixate myself on such negative reviews. I love listening to music and love watching movies!. With the spacial sound the M2 provides, watching movie experience has become more enjoyable and more of an amazing experience! Not to mention the sound. I can go for ever, but u need to try it for yourself! In regards to the sound being too low or subpar! C'MON , really? All you have to do is increase the volume a bit more. I keep the volume below the middle ( volume bar) I don't want to go deaf. I want to continue to listen to great music and continue watching movies. The phone calls are Crystal clear! I have no problems listen to whom I'm speaking with and the person I'm speaking to has no issue hearing me nor understand me! Only twice I had a high pitched nuisance noise after I ended a phone conversation. It went away after I turn off and turned the headphone back on. Since that encounter, such discrepancy has not manisfested itself again. Again, this and great product! I have a Sony xm4, a Sennheiser Momentum 4, and a Bose Quiet comfort, but the jbl M2 is my favorite.
Written by a customer while visiting jbl.com
Customer Rating
5
Top notch!
on August 31, 2024
Posted by: NewJBLFan
from China
JBL literally humiliates companies selling 'HIFI' products at unreasonable prices by making this wonderful headphone. Top notch sound quality and industral design. Very immersive audio experience. Just a little bit wobble sound when it comes to high level LF. I think my T1 2nd has a little more realism for instruments, but JBL lets you sink into music.
Written by a customer while visiting jbl.com
Customer Rating
4
COMFORTABLE with decent, satisfying sound.
on June 30, 2024
Posted by: Renz07
from San Diego
I only have one other headphone to compare this to, a Yamaha YH-L700A, which sounds so darn good(& more expensive) but I wanted something more comfortable and not as bulky to wear and the JBL Tour One M2 delivered. Super comfortable around the ear and much lighter as well which is more ideal when it comes to bringing it out in public. My Yamaha pair sounds a lot better with more fancy features, but I am happy with this JBL pair to use more on a daily basis.
Written by a customer while visiting jbl.com
Customer Rating
2
Comfortable, great feautres, poor audio
on February 23, 2024
Posted by: wiscokid
Here's a honest review. These are super comfortable headphones loaded with great features, which rival any the best headphones on the market. But, and this is a big but, the actual audio experience is really poor.
I bought these, along with the Bose 700 and QC, and tested them out. Music, and movies to the same extent, just don't sound good here. I tried all the different settings and dialing in the EQ, but the audio always sounded distant, muffled or muted, depending on what mode your in. At it best, music started to sound good when the volume was turned up to around 70%, which really isn't good for your ear in the long run. Next to the Bose, these headphones struggled to produce a rich, detailed listening experience.
Games in Game mode sounded downright awful. The audio was high pitched and tinny with lots of reverb. And if you play games and listen to music at the same time, you're not going to have any good options.
The design and features are great, but JBL needs to improve the audio experience if it wants to rank amongst the best headphone makers today.
By Customer Support, February 24, 2024
Thanks for sharing your feedback on our JBL Tour One M2. We value your input, and we'll make sure to forward your feedback to the appropriate team. Please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset by pressing and holding the volume (+) and (-) buttons for 5 seconds. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Troubled experience
on October 28, 2023
Posted by: JohnHH
Bought these soon after release and ran into a problem. Whenever connected wirelessly with ANC on there would be a very unpleasant distortion sound from the right earphone almost like someone is scratching the mic. I proceeded to get a replacement pair and ran into the same issue. I’m not sure if both pairs were faulty or the problem needed to be resolved through a future update but for this price point I shouldn’t run into these kinds of problems. (I did troubleshoot with different headphones and different sources of connection and the problem still persisted.) As far as the features go they’re good but not great to justify the price. Most features are more gimmicky than useful. Would not recommend.
By Customer Support, October 30, 2023
We appreciate you for taking the time to share your experience with our JBL Tour One M2. We wanted you to get the most out of our products. While it's unusual that the replacement headphones would also get the same issue, please verify whether it occurs at all volume levels or only when the volume increases. It is also best to turn off your equalizer settings, as boosting the frequencies may lead to distortion. Additionally, try to unpair or forget the JBL Tour One M2 on your device and perform a reset by holding the Volume + and Volume - buttons simultaneously for 5 seconds. Take note that resetting will remove its previous pairings and settings, as it will restore the headphones to factory defaults. If the issue continues, please contact our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointing
on October 11, 2023
Posted by: Sandy13579
from Highland, IN
I bought these headphones for traveling. They did not get loud at all. I could not hear the music over the plane noises. The noise cancellation was subpar and the “spatial audio” was nonexistent. I am very disappointed. I expected better from JBL. I returned them after one use.
Written by a customer while visiting jbl.com
Customer Rating
5
Exceeded expectations
on October 6, 2023
Posted by: Viking413
from Western Mass
I have only had the opportunity to use these a few times but so far they have exceeded my expectations! Very comfortable, clear rich sound, anc works perfectly, and super long battery life. I look forward to many years of use
Written by a customer while visiting jbl.com